Customer Service Rep
hace 1 semana
**Customer Service Rep****Location: Mexico (Home-based or Office based)****Working Hours**:Mon - Fri 9am - 17:30pm and covering night some shifts during vacation periods from 11:30am - 20:00pm.**Summary**Provides front line support to ICON Firecrest customers by providing product and service information; resolving product and service problems.Provide support in creating accounts in FIRECREST post go live of sponsor specific studies, management accounts, maintenance and updates, trouble shoot and complete level one triage for technical queries.**Job responsibilities**:- Accurately input data to the business management systems- Ensure maintenance and filing of records and administration pertaining to customer related documentation- Record and complete paperwork, such as customer complaints as per procedure- Produce Ad Hoc Reports where required for both internal and external use- Complete support to the Account Executive and Project Management teams as required- Prioritize incoming work to the Customer Service department, escalate urgent issues to the Customer Service Manager in a timely fashion- Provide administrative support to the management team and other departments where required- Complete all other duties and projects that may arise from time to time as requested- Train additional Customer Service support staff as required- Review established procedures and provide feedback for potential process improvement where required- Manage Case Tickets in Salesforce and support Call Center activities- Working Mon - Fri 9am - 17:30pm and covering night shift during vacation periods from 11:30am - 20:00pm.**Experience/Skills required**:- Excellent administration skills- Excellent communication skills- Excellent working knowledge of MS Office (Word, Excel, Power Point)- Ability to deal effectively in all business relationships while projecting a positive image of the company- Ability to maintain confidentiality- Ability to prioritise and manage multiple tasks simultaneously while meeting multiple deadlines- Strong organizational skills- Ability to work under pressure, and within deadlines that may require extended working hours- Capable of working independently yet as part of a team- Approachable personality with professional customer/service focus- Strong interpersonal skills- Solution orientated- Displays a strong desire to be accountable and responsible within the role, both individually and as part of the team**Education requirements**:- Relevant Customer Service experience, previous experience in call management is desirable- Experience in **Technical Customer Service** is highly desirable- Experience with customer related software packages desirable- Completion of further customer service related qualifications/courses viewed favourable
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Customer Service Rep
hace 1 semana
Ciudad de México ICON A tiempo completo**Customer Service Rep** **Location: Mexico (Home-based or Office based)** **Working Hours**:Mon - Fri 9am - 17:30pm and covering night some shifts during vacation periods from 11:30am - 20:00pm. **Summary** Provides front line support to ICON Firecrest customers by providing product and service information; resolving product and service...
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Customer Service Rep
hace 1 semana
Ciudad Juarez, México Emprego MX A tiempo completo**EMPRESA IMPORTANTE** **Solicita**: **Customer Service Rep** **Descripción y Requisitos** - Escolaridad: - Preparatoria minimo - Carrera trunca - Habilidades-Experiência: - Bilingue Ingles-Español escrito-hablado - Habilidad para trabajar bajo estres - Negociacion - Experiência en servicio a clientes (deseable) - Conocimiento en excel, outlook, word,...
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Customer Service Rep
hace 6 días
San Miguel de Allende, México TriMas Corporation A tiempo completo**Customer Service Rep** Company: Rieke de Mexico Manufacturing, S. de R.L.de C.V. Primary Location: Calle Circuito Corral de Piedras, Manzana 1, Lote 16, San Miguel de Allende, Guanajuato, 37888, MEX Employment Type: Salaried | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled **Main Duties &...
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Customer Service Rep
hace 2 semanas
Ciudad Juarez, México INDUSTRIAL INTERNATIONAL SERVICES SA IIS SAQUANTUM PLASTICS A tiempo completo**INDUSTRIAL INTERNATIONAL SERVICES SA IIS SA/QUANTUM PLASTICS** **Solicita**: **CUSTOMER SERVICE REP.** **Descripción y Requisitos** **Objetivo del puesto**: - Orientación al cliente y objetivos. Asegura la entrega de un excelente servicio al cliente a través del procesamiento rápido y preciso de pedidos, comunicación y coordinación con otros...
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Customer Service Rep. I
hace 3 días
Ciudad de México Alcon A tiempo completoCustomer Service Representative I- Location: Mexico City_At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go...
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Customer Service Representative
hace 1 semana
Ciudad de México Lead A Venta A tiempo completoAbout the position**Position name**: Customer Service Rep**Reporting to**: TBD**Location/Travel**: Mexico.Compensation$1,000 - $ 1,300 (month) - Negotiable depending on experienceOverviewOur client, a global leader in cutting-edge optical design, manufacturing, and image processing technology, is seeking a detail-oriented Customer Service Representative. The...
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Bilingual Customer Service Representative
hace 6 días
San Miguel de Cozumel, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative **Location**: Hybrid **Reports to** : Customer Service Supervisor **Country** : Monterrey, Nuevo Leon, Mexico - **We offer**:_ - _**Home office - **_including_ **the training **_ - _**The company will provide the equipment**_ - _**100% Paid...
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Bilingual Customer Service Representative
hace 4 días
San Miguel de Cozumel, México DME Service Solutions A tiempo completo**Company name**: DME Service Solution**Department**: Operations**Job title**: Customer Service Representative**Location**: Hybrid**Reports to** : Customer Service Supervisor**Country** : Monterrey, Nuevo Leon, Mexico- **We offer**:_- _**Home office - **_including_ **the training **_- _**The company will provide the equipment**_- _**100% Paid training**_-...
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Customer Account Service Rep
hace 6 días
Ciudad de México, Ciudad de México Talentcross A tiempo completoSenior Customer Account Service Representative The Customer Account Service Team is the central point of contact for North America customers, sales teams, internal departments, and logistics partners – ensuring accurate order entry, timely processing, and excellent operational support from order receipt to delivery.This role involves managing orders,...
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Customer Service Rep
hace 2 semanas
Colonia Lomas de Chapultepec, México Quinio A tiempo completoQuinio es una empresa de tecnología que adquiere y construye marcas que venden a través de comercio electrónico. Nos apasionan los buenos productos y llevamos los mejores a los hogares latinoamericanos. Buscamos convertirnos en el vendedor de productos al consumo más grande en el ecosistema de e-commerce en Latinoamérica. Somos un equipo de operadores...
