Customer Service Manager
hace 2 semanas
**Customer Service Manager - Tu próximo reto profesional te espera**¿Tienes experiência en atención a clientes y te apasiona gestionar cuentas clave? Esta posición es para ti. Trabaja en un ambiente dinámico y desarrolla tu potencial.**Requisitos**:- Licenciatura en áreas económico-administrativas.- Experiência en gestión de cuentas clave y seguimiento de KPI’s.- Inglés intermedio, Excel avanzado y experiência con CRM.**Responsabilidades**:- Ser el punto de contacto principal para los clientes, asegurando una atención personalizada y la resolución oportuna de incidencias.- Monitorear y analizar indicadores clave de desempeño para garantizar el cumplimiento de níveles de servicio.- Diseñar estrategias para mejorar la experiência del cliente y optimizar la calidad del servicio.- Elaborar reportes ejecutivos sobre el rendimiento de los servicios contratados.- Supervisar la renovación de contratos, asegurar la fidelización de clientes y detectar oportunidades de negocio.- Coordinar con equipos internos para asegurar la calidad y continuidad de las operaciones.- Proponer y liderar planes de mejora para procesos operativos y de atención al cliente.**Ofrecemos**:- Sueldo competitivo- Prestaciones superiores a la ley, incluyendo 30 días de aguinaldo.- Esquema híbrido (Reforma 296, frente al Ángel de la Independencia).- Horario de lunes a viernes de 9:00 am a 6:00 pm.No dejes pasar esta oportunidadTipo de puesto: Tiempo completoSueldo: $35,000.00 al mesTipo de jornada:- Turno de 8 horasExperiência:- Gestión de cuentas: 3 años (Deseable)Idioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial
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Customer Service Manager
hace 2 días
Ciudad de México, Ciudad de México Innomotics A tiempo completoWe are looking for a Customer Services Manager to join our team at Innomotics. The Industry-Leader of Motors and Drives Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all the world's most essential industries. Today, we are bringing the...
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Customer Reliability Service Manager
hace 2 semanas
México Plaxonic Technologies A tiempo completo**Role:- **_**Customer Reliability Service Manager **_**Location:- Queretaro Mexico****Duration:- Long term contract**Job Description & Skill Requirement:Act as primary interface to the customer for all aspects related to the consumed services.- Understand customer business model and trends, periodicity to anticipate capacity need.- Follow-up customer...
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Customer Service Manager
hace 1 semana
Ciudad de México Reach International Consulting A tiempo completo**We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.** **Key Deliverables** - Working closely with HQ in establishing annual targets and ensuring the delivery of KPIs. - Team management of telephone/online based customer advisors, ensuring the...
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Customer Service Manager
hace 2 semanas
Ciudad de México AIG SEGUROS MEXICO S.A. DE C.V. A tiempo completo**Customer Service Manager**: **Who we**are**: American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their...
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Call Centre
hace 1 semana
Ciudad de México AMERICAN ANSWERING SERVICE A tiempo completoCompany Description American Answering Service provides reliable, bilingual call-handling solutions for businesses across the United States. We specialize in delivering professional, accurate, and customer-focused support, ensuring every caller receives a positive and efficient experience. This is a full-time (40 hrs/week) remote role for an Inbound Customer...
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Customer Service Rep
hace 3 semanas
Ciudad de México ICON A tiempo completo**Customer Service Rep****Location: Mexico (Home-based or Office based)****Working Hours**:Mon - Fri 9am - 17:30pm and covering night some shifts during vacation periods from 11:30am - 20:00pm.**Summary**Provides front line support to ICON Firecrest customers by providing product and service information; resolving product and service problems.Provide support...
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Customer Service Manager
hace 2 semanas
Ciudad Juarez, México Tele-Help A tiempo completoTele-Help is Mexico & Las Vegas-based business process organization (BPO); we focus on providing skilled staff to our partners in the United States and Europe. The Founder recognized an unmet need for remote Spanish-speaking employees in the U.S and the underutilized parallelism between Mexico and the U.S. Leveraging the understanding of the U.S, standard...
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Inbound Customer Service Representative
hace 1 semana
México AMERICAN ANSWERING SERVICE A tiempo completoCompany Description American Answering Service provides reliable, bilingual call-handling solutions for businesses across the United States. We specialize in delivering professional, accurate, and customer-focused support, ensuring every caller receives a positive and efficient experience. Role Description This is a full-time (40 hrs/week) remote role for an...
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Customer Service Representative
hace 3 semanas
Ciudad de México The Functionary A tiempo completoSummary of the position1. Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information.2. Resolving customer complaints:...
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Customer Service Manager
hace 1 semana
México Trust People A tiempo completoDescripción Como Customer Service Manager, tu responsabilidad principal será liderar y dirigir al equipo de servicio al cliente para garantizar el cumplimiento y superación de los estándares establecidos. Esto se logra mediante el seguimiento de SLAs, la implementación de soluciones efectivas para los clientes, el cumplimiento de los KPIs, Ofrecemos...