Service Desk
hace 3 semanas
The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests. Respond to High and Critical priority tickets/projects according to standard operating procedures. Serve as initial responder within the hosted environment in the notification, identifying, troubleshooting, and resolving issues. Assists the manager with the daily operation of the Service Desk, including the development, analysis, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. Monitor and troubleshoot all production networks, servers, applications, and services. Evaluate and escalate issues as needed. Provide remote technical support via a combination of telephone and remote support tools. Take deliveries from vendors, process and scan packing slips. Communicate (both verbally and in writing) with customers formally and professionally. Create and manage the lifecycle of Incidents and Service requests in the company's trouble ticketing system. Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues. Ensure escalations are handled in a professional, consistent, and relentless manner. Adhere to the Service Desk Ops Manual. Job Qualifications Education: High school graduation, or its equivalent ITSM certification preferred, ITSM foundation training required. Experience: 1-2 years of Customer Service. Skills Fluent English language skills are required. Excellent verbal and written communication. Excellent meeting facilitation skills, including teleconference and web conference. Excellent time management skills. Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals. Ability to work creatively and analytically in a problem-solving environment. Good performance management skills including feedback techniques.
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Service Desk
hace 3 semanas
Puebla, México Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
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Service Desk
hace 3 semanas
Puebla, México Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
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Service Desk
hace 4 días
Ciudad de México Cognizant A tiempo completo**Job Summary****Responsibilities**- Manage and resolve technical incidents efficiently to minimize downtime and ensure smooth operations.- Oversee the Service Desk to provide timely and effective support to end-users.- Utilize Service Now to track manage and resolve incidents and service requests.- Maintain and support Windows environments to ensure optimal...
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Service Desk
hace 3 semanas
Puebla, Venustiano Carranza, D.F., México Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
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Junior IT Service Desk Specialist
hace 4 días
Puebla, México The Scotts Miracle-Gro Company A tiempo completoA leading horticultural company in Puebla, Mexico is looking for an IT Service Desk Agent I to provide frontline technical support. This role involves troubleshooting hardware and software issues, managing incidents, and ensuring user satisfaction. Candidates should have a high school diploma and basic troubleshooting skills, with experience in an IT service...
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Service Desk
hace 6 días
Ciudad de México, CDMX Cognizant A tiempo completo**Job Summary** **Responsibilities** - Manage and resolve technical incidents efficiently to minimize downtime and ensure smooth operations. - Oversee the Service Desk to provide timely and effective support to end-users. - Utilize Service Now to track manage and resolve incidents and service requests. - Maintain and support Windows environments to ensure...
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Service Desk Coordinator
hace 3 semanas
Ciudad de México Marken A tiempo completoJob Summary: The Service Desk Coordinator plays a critical role in ensuring the efficient and effective operation of the IT service desk. This position involves coordinating and overseeing the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining service desk documentation. The Service Desk Coordinator is...
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Service Desk
hace 6 días
Ciudad de México AGGITY A tiempo completoIngeniero Service Desk Disponibilidad para horario nocturno Actividades: - Seguimiento a tickets de clientes internos/ externos - Registro de casos para requerimientos - Atención a solicitudes informativas - Atención a eventos de monitoreo Tipo de puesto: Tiempo completo Salario: $8,000.00 al mes Horario: - Nocturno - Turno de 8 horas Tipos de...
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Healthcare - Clinical Service Desk / Helpdesk
hace 6 días
Puebla, México Ntt Data A tiempo completoDescripción del trabajo We are currently seeking a Helpdesk Associate to join our Clinical Service Desk team. This position will have the opportunity to work from home / remote from your home office located within Mexico. Job Responsibilities This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer...
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Service desk Portugués
hace 1 semana
Ciudad de México HCLTech A tiempo completoHCL is looking for a Service Desk Portuguese with below requirements: Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users • 1-2 years help desk, customer service, and support experience with problem solving involving hardware, software, and networks. • Phone support experience is mandatory...
