Service Desk
hace 2 días
The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests. Respond to High and Critical priority tickets/projects according to standard operating procedures. Serve as initial responder within the hosted environment in the notification, identifying, troubleshooting, and resolving issues. Assists the manager with the daily operation of the Service Desk, including the development, analysis, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs. Monitor and troubleshoot all production networks, servers, applications, and services. Evaluate and escalate issues as needed. Provide remote technical support via a combination of telephone and remote support tools. Take deliveries from vendors, process and scan packing slips. Communicate (both verbally and in writing) with customers formally and professionally. Create and manage the lifecycle of Incidents and Service requests in the company's trouble ticketing system. Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues. Ensure escalations are handled in a professional, consistent, and relentless manner. Adhere to the Service Desk Ops Manual. Job Qualifications Education: High school graduation, or its equivalent ITSM certification preferred, ITSM foundation training required. Experience: 1-2 years of Customer Service. Skills Fluent English language skills are required. Excellent verbal and written communication. Excellent meeting facilitation skills, including teleconference and web conference. Excellent time management skills. Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals. Ability to work creatively and analytically in a problem-solving environment. Good performance management skills including feedback techniques.
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Service Desk
hace 3 días
Puebla, México Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
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Service Desk
hace 2 días
Puebla, México Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
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Service Desk
hace 5 días
Puebla, México Talent in Progress A tiempo completoÚnete a nuestro equipo como agente Service Desk Buscamos - Experiência de 3 años como lider / gerente de HelpDesk - Implementacion de ITIL - Implementacion de SLAs - 5 Años experiência en helpdesk - Soporte a una red extensa remoto Conocimientos: - Formación profesional en IT - Herramientas de HelpDesk (Servidesk) - Active Directory - Herramientas...
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Service Desk Agent
hace 7 días
Puebla, México Talent in Progress Consultores SC A tiempo completoÚnete a nuestro equipo como agente Service Desk Buscamos - Experiência de 3 años como lider / gerente de HelpDesk - Implementacion de ITIL - Implementacion de SLAs - 3 Años experiência en helpdesk - Soporte a una red extensa remoto Conocimientos: - Formación profesional en IT - Herramientas de HelpDesk (Servidesk) - Active Directory - Herramientas...
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Service Desk
hace 2 días
Puebla City, México Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.General AccountabilitiesMaintains daily communication with the team and hits productivity standards.Receive incoming customer calls,...
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Service Desk
hace 2 semanas
Naucalpan de Juárez, México A-Movil Telcel A tiempo completo**AUXILIARDE SERVICE DESK****A-MOVIL TELCEL SOLICITA**:"AUXILIAR DE SERVICE DESK " ZONA TOREOPara realizar las siguientes actividades:+ Soporte a Usuarios+Realizar Mantenimiento Preventivo y Correctivo a Equipos de Computo en Tienda y Corporativo+ Reparacion de Equipos de ComputoHORARIO DE LABORES: De Lunes a Domingo de 11:00 am a 21:00 pm2 Dias Descansos...
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Service Desk
hace 3 semanas
Ciudad de México Netlogistik A tiempo completo_**netLogistik**_ **es una empresa dedicada a brindar servicios de Tecnología para la cadena de suministro, buscando siempre dar un valor agregado a nuestros clientes y actualmente nos encontramos en el #23 **_**de Top Companies en expansión.**_Escolaridad: Ing. en sistemas o carreras a fin (concluida)Experiência: Al menos 1 año atendiendo clientes en un...
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Service Desk
hace 1 día
Puebla, Venustiano Carranza, D.F., México Pellera Technologies Mexico A tiempo completoThe Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent. General Accountabilities Maintains daily communication with the team and hits productivity standards. Receive incoming customer...
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Service Desk
hace 4 semanas
Puebla, México Talent in progress México A tiempo completoNos encontramos en búsqueda de **Service Desk**Conocimientos:- Formación profesional en IT- Herramientas de HelpDesk (Servidesk)- ITIL Certified- Herramientas de Soporte Remoto (Simple Help)Habilidades:- Servicio al Cliente- Manejo de personal- Inglés (B1-B2)Experiência:- 3 años como lider de HelpDesk- Implementacion de ITIL- Implementacion de SLAs- 5...
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Service Desk
hace 2 semanas
Ciudad de México, CDMX Cognizant A tiempo completo**Job Summary** **Responsibilities** - Manage and resolve technical incidents efficiently to minimize downtime and ensure smooth operations. - Oversee the Service Desk to provide timely and effective support to end-users. - Utilize Service Now to track manage and resolve incidents and service requests. - Maintain and support Windows environments to ensure...
