Corporate Help Desk
hace 2 días
IT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to grow within a structured and collaborative IT environment. Responsibilities Provide first-level support for IT incidents and service requests through ServiceNow. Troubleshoot software, access, endpoint, and basic security issues. Support hardware provisioning (laptops, mobile devices, peripherals). Perform software installations and license assignments. Support onboarding and offboarding processes. Use remote tools such as TeamViewer and Microsoft Intune to assist users. Document resolutions accurately and escalate complex issues when required. Follow IT procedures, SLAs, and compliance standards. Required Skills & Qualifications Experience in IT Support or Help Desk (level-dependent). Knowledge of Windows environments and Office 365 applications. Familiarity with ServiceNow or similar ticketing tools. Experience with remote support tools. Strong customer service and communication skills. Good organization and attention to detail. Advanced English proficiency (C1 or equivalent). Nice to Have Experience in regulated environments. Basic knowledge of iOS device support. IT certifications (CompTIA, Microsoft). Work Environment Office-based role in Tijuana (5 days on-site). Monday to Friday schedule aligned with US business hours. Ticket-based workload with occasional after-hours support. Benefits at ITJ 100% payroll scheme 20 days Christmas bonus 12 days of vacation (first year)8% savings fund | 11% food coupons Medical, dental, vision, and life insurance Gym bonus support Education reimbursement (up to MXN 54,000/year)30% vacation bonus Work at Home bonus (MXN 5,000)
-
Corporate Help Desk
hace 2 días
Zona Centro, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
-
Corporate Help Desk
hace 2 días
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
-
Corporate Help Desk
hace 18 horas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
-
Corporate Help Desk
hace 22 horas
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to...
-
Corporate Help Desk
hace 3 días
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who...
-
Corporate Help Desk
hace 1 día
Tijuana, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want...
-
Corporate Help Desk
hace 3 días
Tijuana, Baja California, México ITJ A tiempo completoIT Help Desk Support (Levels: Trainee / Associate / Mid)About the RoleWe are looking forIT Help Desk Support Techniciansto join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role providesfirst-line IT assistanceand is ideal for professionals atTrainee, Associate, or Mid levelwho want to grow...
-
Help Desk
hace 1 semana
Zona Central, México Baja Ferries A tiempo completo¡Únete a nuestro equipo como: Help Desk!**Ubicación**: La Paz, B.C.S.**Modalidad**: Presencial | Tiempo completo**Objetivo del puesto**Brindar **soporte técnico** en el área de tecnologías de la información, proporcionando **atención, seguimiento y solución** a las necesidades de los usuarios de sistemas y equipos de cómputo, garantizando la...
-
Help Desk
hace 3 semanas
Monterrey Centro, México Valtre A tiempo completoHelp DeskPuesto: Analista de Help Desk- Licenciatura en TI o afín (terminada o en último semestre)- Experiência en atención a clientes y soporte técnico (mínimo 1 año)- Competencias: trabajo en equipo, enfoque a resultados, proactividad, comunicación escrita, entre otras.Esquema: HíbridoHorario: Lunes a Domingo, turnos rotativos (8am-6pm /...
-
Help Desk Support
hace 5 días
Tijuana, B.C., México ITJ A tiempo completoThe Level 1 Remote Service Desk IT Support Technician provides first-line technical assistance for incidents and catalog tasks submitted through ServiceNow . This role supports both day-to-day troubleshooting ( e.g., software, access, and endpoint issues ) and fulfillment requests (e.g., license assignments and access group management ). Working...
