Manager Carrier Management CrossBorder Team

hace 4 semanas

San Pedro Garza García NL, México Tiger Text A tiempo completo

POSITION SUMMARY

The Manager Carrier Management leads a team of both local and virtual employees’ responsible capacity-facing activities (sales, account management, post-sales support) in order to meet the transportation needs of the customer , d eliver a quality experience , and meet organizational financial targets .

They are r esponsible for employee hiring, onboarding and ongoing performance management an d development . The Manager, Carrier Management b uilds effective relationships with internal partners to understand customer needs and new or ongoing business opportunities , in order to position the ir capacity team to deliver on expectations .

They c hampion both capacity and organi zational transformation by leading effective change management within their team .

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following :

Talent Management :

Daily coaching and performance management . Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results .

Support employees with problem resolution or remove barriers when appropriate

Encourage employee feedback through formal and informal channels (engagement survey, manager feedback) . Acknowledge and act on the feedback to drive employee engagement and a culture of open two-way communication, inclusivity and continuous improvement

Participate in the recruitment, selection , promotion, and alignment of qualified and diverse talent in designated location s

Plan employee schedules to ensure coverage . Monitor weekly hours to manage personnel and overtime costs

Business Strategy and Execution :

Clearly communicate capacity organization’s strategic objectives and team / individual perform ance metrics . Ensure daily / weekly stand-ups are executed with quality and relevant information is shared in a timely manner

Drive adoption and participate in strategic carrier procurement strategies ( i.e. Drop Trailer, Navisphere procurement, RFP bid process, etc.

by partnering with shared services, and supporting the customer sales and committed capacity process to provide quality coverage options

Utilize analytics to drive decision making , manage employee performance and improve quality . Promote usage among the team to ensure appropriate action is being taken in response to results

Develop and maintain a broad understanding of C.H. Robinson’s products, services, resources and leverage those appropriately to optimize client solutions .

Lead by example to build a deep understanding of technolog y and how adoption drives the achievement of organizational goals

Stay apprised of industry trends and market drivers related to modes, products, services, pricing or verticals . M ay act as a subject matter expert in communicating with various internal stakeholders

Champion organizational transformation . Work closely with next level leader to drive effective change management and employee adoption of new tools, technology, processes or expectations

Contribute to a positive culture by setting and communicating self and team expectations for ethical behavior and adherence to internal trading rules

Participate in and / or lead functional projects as needed

Relationship Management :

Accountable for supporting, implementing and reviewing carrier relationship strategies including fostering, retaining and growing strategic carrier relationships

Create and maintain positive relationships with internal partners and customer-facing teams to develop capacity strategies, manage issues, develop high level client relationships, participate in customer presentations / communications, and ensure quality execution .

Stay apprised of business needs and changes, business opportunities and customer expectations . Partner on problem resolution and work together on continuous improvement .

Take accountability to ensure capacity team members are well-informed of business expectations and well-positioned to deliver .

Keep internal partners apprised of capacity strategies, initiatives and changes

Build , manage, and leverage internal relationships with capacity peers that reinforces a culture of one team and enables t he executi on of high-quality coverage, ethical issue resolution, and process or service improvements

QUALIFICATIONS

Required :

High School Diploma or GED

Minimum 3 years of related logistics experience; capacity experience preferred

Site Specific : Fluent in Spanish and English (written and verbal)

Preferred :

Bachelor’s degree from an accredited college or university

Previous supervisory or team leadership experience

Passionate about leading people and diligent in driving engagement and performance improvement

Previous C.H. Robinson commercial or capacity experience

Strong communication skills; ability to build effective relationships, collaborate, negotiate and influence

Experience managing cross-functional projects

Comfortable and capable in presenting to both internal and external audiences

Proficient in Microsoft Office Suite of programs

Excellent time management skills , with the ability to quickly adjust individual or team priorities based on business needs

Values a diverse and inclusive work environment

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune company.

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