Support Manager

hace 4 semanas

Ciudad de México BettingJobs A tiempo completo

BettingJobs is working with a new casino and sportsbook operator within the Mexican market who are seeking a Support Manager to join their team based in Mexico City. Responsibilities: Manage the daily operations of the support team: monitoring queues SLA, CSAT. Escalate complex cases and collaborate with Risk, Payments, CRM, and Tech teams. Perform quality control (QA), conduct coaching sessions and 1:1 meetings. Analyse tickets and prepare weekly/monthly reports. Maintain and update knowledge bases, macros, and SOPs. Assist in implementing new tools (chat and ticketing systems, chatbots, RPA). Ensure compliance with KYC/AML and Responsible Gaming (RG) procedures. Key Requirements: 2+ years of experience in Customer Support within iGaming, fintech, or other high-load B2C environments. Experience with chat and ticketing systems. Fluent in Spanish. English — not mandatory but a plus. Strong understanding of support metrics: SLA, FRT, CSAT, NPS. Basic knowledge of KYC/AML, RG, chargebacks, and payment flows. Excellent communication, de-escalation, and VIP customer management skills. Nice to have: Experience with Sportsbook and risk/fraud monitoring. Understanding of GDPR / LGPD / Mexican labour regulations.

  • Brand Manager

    hace 4 días

    Ciudad de México, Ciudad de México The Brand Manager A tiempo completo

    The Brand Manager is a key member of the client success and operations team at GIGABRANDS. Sitting between the Brand Director and Junior Brand Managers, this role is responsible for managing day-to-day client accounts, executing strategies that drive sales, and ensuring exceptional service delivery across multiple Amazon brands.As a Brand Manager, you'll...

  • Support Engineering Manager

    hace 4 semanas

    Ciudad de México Canonical A tiempo completo

    Join to apply for the Support Engineering Manager role at Canonical 2 months ago Be among the first 25 applicants Join to apply for the Support Engineering Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...

  • Customer Support Manager

    hace 1 día

    Ciudad de México Synchtank A tiempo completo

    **Customer Support Manager** **Location**: Mexico City, Mexico **Type**: Full-time *Please submit all cover letters and resumes in English **About Synchtank** At Synchtank, we build powerful SaaS solutions that help the world’s most innovative media and music companies manage their rights, metadata, royalties, and sync licensing operations. From major...

  • Technical Support Manager

    hace 6 días

    Ciudad de México DFO Global Performance Commerce Limited A tiempo completo

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love: - Software - Technology - eCommerce **GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane. SUMMARY: GPC has an immediate opening for a...

  • Technical Support Manager

    hace 3 semanas

    Ciudad de México DFO Global Performance Commerce Limited A tiempo completo

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love:- Software- Technology- eCommerce**GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane.SUMMARY:GPC has an immediate opening for a...

  • Desktop Support Manager

    hace 2 semanas

    Ciudad de México Millwright Holdings A tiempo completo

    **DESKTOP SUPPORT MANAGER****RESPONSIBILITIES**:- Manages and provides front line desktop support for 45-50 remote workers in mixedMacOS and WinPC environment- Responsible for assuring users are provided efficient and timely first and second level support- Ensure Help Desk coverage during normal business hours and on-call support as required**EXPERIENCE**:-...

  • Manager Worldwide Support

    hace 2 semanas

    Ciudad de México Nutanix A tiempo completo

    **Hungry, Humble, Honest, with Heart.****The Opportunity**Nutanix is looking for a **manager**to join our Mexico team.As a **manager**you will be responsible for overseeing a team of engineers in the Global Technical Support organization, who are engaged in helping customers and partners in technical issue identification and resolution. Specializes in...

  • Marketing Manager en telecomunicaciones

    hace 4 días

    Ciudad de México Wireless Support A tiempo completo

    Location: Remote (Latin America) Type: Full-time Contractor Wireless Support helps US-based Home Services businesses and Amazon DSPs manage their mobile devices and telecom services. We’re growing and looking for a hands-on Marketing Manager to run day-to-day marketing execution, manage contractors, and drive qualified leads for the US market. This is...

  • Marketing Manager en telecomunicaciones

    hace 2 días

    Ciudad de México Wireless Support A tiempo completo

    Location: Remote (Latin America) Type: Full-time Contractor Wireless Support helps US-based Home Services businesses and Amazon DSPs manage their mobile devices and telecom services. We're growing and looking for a hands-on Marketing Manager to run day-to-day marketing execution, manage contractors, and drive qualified leads for the US market. This is a...

  • Manager, Customer Support

    hace 3 semanas

    Ciudad de México Restaurant365 A tiempo completo

    Restaurant365 is seeking a dynamic and experienced **Customer Support Manager** to lead our nearshore support team based in Mexico. This team operates under an Employer of Record (EOR) partnership, but you will serve as the **direct people leader**—responsible for day-to-day performance, development, communication, and alignment with our US-based Support...