Empleos actuales relacionados con Technical Support Manager - Ciudad de México - DFO Global Performance Commerce Limited

  • Technical Support Manager

    hace 3 horas

    Ciudad de México Cambridge University Press & Assessment A tiempo completo

    **Technical Support Manager** **Salary: Competitive** **Location: Mexico City (hybrid, minimum 2 days a week in the office)** **Contract: Full time, Permanent** We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. We're looking for a permanent...

  • Technical Support Manager

    hace 3 horas

    Ciudad de México Cambridge University Press & Assessment A tiempo completo

    **Salary**: - Competitive **Location**: - Mexico City **Country**: - Mexico **Business Unit**: - Operations **Vacancy Type**: - Permanent **Closing Date**: - 17 February 2025 **Meet the recruiter**: - Shamsher Burhm Salary**:_ _**Competitive Location: Mexico City (hybrid, minimum 2 days a week in the office) Contract: Full time, Permanent We...

  • Technical Support Manager

    hace 4 horas

    Ciudad de México DFO Global Performance Commerce Limited A tiempo completo

    **GPC **is on a mission to deliver superior eCommerce software and we need people that love:- Software- Technology- eCommerce**GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane.SUMMARY:GPC has an immediate opening for a...

  • Technical Support Manager

    hace 2 días

    Ciudad de México Volvo Cars AB A tiempo completo

    **Let's introduce ourselves**: The Technical Support Lead is a hands-on role that combines leadership and operational responsibilities for providing Level 1 (L1) technical support to the dealership network. This individual will directly address technical issues, oversee case management, and ensure the efficient resolution of inquiries related to vehicle...

  • Technical Support Manager

    hace 4 horas

    Ciudad de México Gigamon A tiempo completo

    Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud. With visibility across their entire...

  • Sr. Manager, Technical Support

    hace 6 días

    Ciudad de México Okta A tiempo completo

    **Get to know Okta**Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Sr. Manager, Technical Support

    hace 1 semana

    Ciudad de México Okta A tiempo completo

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Technical Support Engineer

    hace 2 semanas

    Ciudad de México, Ciudad de México Deep Sea Electronics A tiempo completo $250,000 - $500,000 al año

    Technical Support Engineer​To provide DSE's external customers with high quality, value adding technical support on the full range of the company's electronic control modules for a wide range of generator and control applications. Including (but not limited to) renewable energy, backup/emergency power, paralleling with the grid, and other complex...

  • Technical Manager

    hace 6 días

    Ciudad de México NOKIA A tiempo completo

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...

  • Manager, Global Technical Support

    hace 7 horas

    Ciudad de México, Ciudad de México Nutanix A tiempo completo

    Hungry, Humble, Honest, with Heart.The OpportunityNutanix is looking for a manager to join our Mexico team.As a manager, you will be responsible for overseeing a team of engineers in the Global Technical Support organization, who are engaged in helping customers and partners with technical issue identification and resolution. Specializes in high-end,...

Technical Support Manager

hace 2 semanas

Ciudad de México DFO Global Performance Commerce Limited A tiempo completo

**GPC **is on a mission to deliver superior eCommerce software and we need people that love:

- Software
- Technology
- eCommerce

**GPC **is global in operations, culture, and language with offices in New Jersey, San Diego, Vancouver, Mexico City, Sao Paulo, The Hague, Hong Kong, Ho Chi Minh, Manila and Brisbane.

SUMMARY:
GPC has an immediate opening for a Technical Support Manager to manage development tickets and resolve user inquiries and create standard operating procedures (SOPs) for efficient and effective support operations

YOUR RESPONSIBILITIES:

- Managing, prioritizing and reviewing incoming support tickets for all users
- Work to resolve all issues in a timely manner
- Actively communicate the status of tickets with users
- Monitor all support metrics and ensure staffing for users
- Work to improve response times and resolution times
- Drafting all SOP’s for support operations, including customer issue handling and escalation procedures
- Coaching and training team members to ensure all support staff have the necessary skills
- Project management support issues and issues related to customer experience
- Collaborate with operational and other departments including finance for budgets
- Assist to recruit the best customer support staff required for time zones serviced
- Responding to escalated customer issues and communicating with customers to resolve issues and ensure satisfaction

YOUR SKILLS:

- 2+ years in the role of Technical Support Manager or equivalent position
- Learn as a high level user for all GPC’s software to be able to trouble shoot
- Superlative customer service and communication skills including active listening, empathy, and the ability to clearly communicate technical information to customers
- Strong organizational, PM and time management skills and the ability to lead projects from planning to implementation, including developing timelines, managing resources, and monitoring progress
- The ability to analyze data to identify trends and opportunities for improvement in support operations
- The ability to lead, manage and motivate a team, set goals, and provide coaching and feedback to team members
- The ability to identify and solve complex problems, often under pressure, while keeping the customer's needs in mind
- The ability to work effectively with other departments within the company, such as product development, finance, marketing, and sales
- The ability and desire to travel when needed
- The ability to develop and deliver training programs

BENEFITS:

- Attractive salary
- Best hardware

DFO CULTURE:

- Exciting and diverse team, all around the world
- Value given to ideas and opinions
- Friendly coworkers
- Valuers of innovation

HOW TO APPLY: