Customer Success Specialist

hace 4 semanas

Ciudad de México Customer Intelligence Inc. A tiempo completo

ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin America. 🌎👉 We are currently seeking a Customer Success Executive – Loyalty Programs to join the team supporting our client in Mexico. 📍 Location: Hybrid ⏳ Contract duration: 12 months 💼 Contract type: Independent professional 🌐 Language: Advanced English (minimum 80%) EDUCATION Bachelor’s degree in Business Administration, Marketing, Communications, Engineering, or a related field. EXPERIENCE 2 to 4 years of experience in client management and operational project management, ideally within loyalty, marketing, or digital ecosystem environments. SKILLS AND KNOWLEDGE Strong client relationship management and follow-up on requirements. Ability to structure information and processes with a strong action-oriented mindset. Experience coordinating operational deliverables and managing multiple stakeholders. Familiarity with dashboards, reports, and performance analysis for decision-making. Excellent communication, presentation, and teamwork skills. Proactivity, organization, and results orientation in dynamic environments. RESPONSIBILITIES Act as the main point of contact between the client and internal Loyalty teams. Ensure proper execution of the operational activities of the loyalty program. Follow up on client requirements, incidents, and deliverables. Monitor the performance of initiatives through dashboards and operational reports, generating insights for continuous improvement. Coordinate with technical and campaign teams to ensure compliance. Prioritize and plan new initiatives within the program’s operational roadmap. Maintain communication with clients, ensuring a consistent and results-driven experience. 🚀 If you are passionate about loyalty, payment solutions, and strategic project management, we want to meet you. #Hiring #Loyalty #CustomerIntelligence #Mexico #PMO #Recruitment

  • Customer Success Specialist

    hace 2 semanas

    Ciudad de México, Ciudad de México Customer Intelligence Inc. A tiempo completo

    ABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...

  • Customer Success Specialist

    hace 4 semanas

    Ciudad de México Customer Intelligence Inc. A tiempo completo

    ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...

  • Lead Specialist

    hace 1 semana

    Ciudad de México Wood Mackenzie Canada Limited A tiempo completo

    Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries. Enhanced by technology. Enriched by human intelligence. In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain...

  • Customer Success

    hace 1 semana

    Ciudad de México Knock2.ai A tiempo completo

    About Knock2 Knock2 is a fast-growing B2B SaaS platform that helps Sales teams identify website visitors, surface real buying intent, and take the right next step. We combine visitor identification, AI-driven insights, and automation to help companies convert more leads and grow revenue. We’re a small, high-performance team building the “Next Best...

  • Customer Success

    hace 4 semanas

    Ciudad de México SimplePractice A tiempo completo

    **About Us**At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they're up and running, and enables new...

  • Customer Success

    hace 1 semana

    Ciudad de México, Ciudad de México Qualifinds A tiempo completo

    Job Objective:The Customer Success & Onboarding Specialist ensures that clients quickly realize measurable value from the platform, remain engaged over time, and identify opportunities for expansion.This role combines technical onboarding, customer lifecycle management, and operational enablement, serving as the bridge between implementation, customer...

  • Thousandeyes - Customer Success Specialist

    hace 4 semanas

    Ciudad de México Cisco Systems A tiempo completo

    **Who We Are**:Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and...

  • Customer Success Manager

    hace 5 días

    Ciudad de México, Ciudad de México INDESEEL. A tiempo completo

    Buscamos un Customer Success Specialist con sólida experiencia en atención y soporte al cliente. La persona ideal contará con 3 a 4 años de experiencia en roles relacionados con Customer Success, Customer Experience o Atención a Clientes, y será responsable de asegurar una experiencia positiva, eficiente y consistente para los usuarios.Este rol será...

  • Senior Specialist, Customer Success

    hace 2 minutos

    Ciudad de México, Ciudad de México Mastercard A tiempo completo

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Customer Experience Specialist

    hace 5 días

    Ciudad de México S&P Global A tiempo completo

    **Customer Experience Specialist**: - Mexico City, Mexico; Virtual, Mexico; Virtual, India - Product Management & Development Group - 313651 **Job Description**: **About The Role**: **Grade Level (for internal use)**: 10 **Customer Experience Specialist** The Customer Experience Specialist is a crucial new role within the global Customer Success team at...