Consumer Research Specialist

hace 4 semanas

Ciudad de México vivo LATAM A tiempo completo

CONSUMER RESEARCH SPECIALIST (Qualitative & Quantitative) Vivo is looking for a Consumer & Product Research expert. Vivo is a leading global technology company committed to creating trendsetting smart mobile products and services. Vivo is devoted to forming a vibrant mobile internet ecosystem, and currently owns and operates an extensive network of research operations in San Diego, Shenzhen, Nanjing, Beijing, Hangzhou and Taipei. These R&D centers focus on the development of cutting-edge consumer technologies including 5G, AI, mobile photography and next-generation smartphone design. Vivo has also set up five production bases across China, South Asia and Southeast Asia. Vivo features in offline retail stores in over 1,000 cities worldwide and has over 200 million customers enjoying its mobile products and services. Location: Plaza Carso II, Polanco, Miguel Hidalgo, CDMX Website: Are you a design-driver professional and passionate about continuous learning? Top benefits: Salary according to experience. Over Law Benefits. Your key responsibilities: Consumer Research: Develop segmentation models for regional users, analyze core consumers' consumption, usage, and lifestyle needs, and deliver insight reports to support product positioning and marketing strategies. Product Research: Develop a comprehensive evaluation framework that encompasses pre-launch testing and post-launch reviews. Assess product and marketing performance, extract key drivers, and provide optimization recommendations (e.g., design/configuration testing, product reviews). Special Research: Design and carry out special research projects (e.g., experience touchpoint optimization, service process improvement). Apply scenario simulations and journey mapping to identify opportunities and propose actionable solutions. Enablement & Support: Establish standardized research toolkits (survey templates, analytical models, etc.), conduct training and workshops to enhance the research capabilities of internal teams and partners, and ensure insights are effectively applied to business decisions. Required Qualifications: Bachelor's degree or above, preferably in Psychology, Sociology, Marketing, Economics, Statistics, or related. 5+ years of experience in market or consumer research. Familiar with both qualitative and quantitative methods. Strong knowledge on Excel (SPSS, Power BI, will be a plus) with high level of analysis, also be familiar with Google Forms, Survey Monkey, Question Pro, etc. Strong experience moderating qualitative dynamics (In-depth Interviews, Focus Groups, Pear Groups, etc.) Able to independently deliver complete research projects. Strong project management and organizational skills. Capable of managing multiple initiatives simultaneously. Clear logical reasoning and strong learning ability (independent problem-solving skills). Excellent and cross-functional communication. Advanced English. If you do not cover or have no knowledge for any of previous points but feel motivated, please do not feel scared and send your CV to us. Contact/application information: Please submit your application to vivorecruitment@vivo.com We look forward to hearing from you. VIVO TECH SA DE CV respects the privacy of our employees, former employees, consultants, contract workers, interns, and job applicants. We are committed to transparency about how we process your Personal Data. Here you can learn more about the Privacy Policy for Vivo Employees

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