Change Management Specialist

hace 4 semanas

Ciudad de México KsquareGroup A tiempo completo

The Ksquare Group was established over 10 years ago in Dallas TX, we are a multinational company with presence in different countries such as Mexico, US, Dominican Republic, India and Guatemala currently being more than 250 Ksquarians and growing. We offer technological solutions through multidisciplinary Pods specifically designed to meet our customer’s needs. Depending on the skills required by every project, the best professionals are selected to bring all their talent together into achieving mutual goals. We authentically care about the comfort, wellbeing, and career path of all our employees making sure integrity, innovation, leadership, ownership, and team spirit continuously stand by one and each one of us. We believe and trust all our outstanding professionals and realize how special they are but what makes us even special is the family we have become throughout the years.

Requirements

  • Bachelor’s degree in business administration, Organizational Psychology, Human Resources, or a related field.
  • Proven experience in change management methodologies and practices, ideally in the context of Salesforce implementations or related CRM systems.
  • Salesforce knowledge and experience, with a good understanding of Salesforce functionalities and capabilities.
  • Strong interpersonal and communication skills to engage with stakeholders at all levels of the organization.
  • Ability to analyze complex situations, identify potential challenges, and develop effective solutions.
  • Project management skills, including the ability to handle multiple projects and priorities simultaneously.
  • Creative problem-solving abilities with a focus on user-centric solutions.
  • Certifications in change management (e.g., Prosci, ACMP) and Salesforce (e.g., Salesforce Certified Administrator) are a plus.

Responsibilities

  • Change Management Strategy: Develop and execute change management strategies, plans, and activities for Salesforce projects to drive user engagement, adoption, and satisfaction.
  • Stakeholder Engagement: Identify key stakeholders and establish strong working relationships with them to understand their needs, concerns, and priorities. Provide continuous support and communication throughout the change process.
  • Impact Assessment: Collaborate with project teams to assess the impact of Salesforce-related changes on the organization, individuals, processes, and technology.
  • Communication and Training: Develop and deliver clear and compelling communications, training materials, and resources to guide users through the change. Tailor communication strategies for different audience segments.
  • Resistance Management: Identify potential sources of resistance to change and implement strategies to mitigate resistance effectively.
  • User Adoption Monitoring: Track and measure user adoption and feedback post-implementation. Analyze adoption data to identify areas for improvement and take corrective actions as needed.
  • Continuous Improvement: Stay up-to-date with the latest Salesforce features, functionalities, and best practices to continuously enhance change management approaches.
  • Documentation: Maintain comprehensive documentation of change management plans, activities, and outcomes.
  • Collaboration: Collaborate closely with project managers, Salesforce consultants, and other cross-functional teams to ensure alignment and seamless execution of change management initiatives.
  • Change Governance: Participate in change control meetings and governance processes to evaluate the impact of proposed changes and ensure consistency with the overall change management strategy.

The Ksquare Group does not and shall not discriminate based on race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring, and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. As an equal opportunity employer. We will not discriminate and will take affirmative action measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of the conditions previously mentioned.

Why will you love working with us?

  • We thrive to reach out to tomorrow.
  • We are a world class team who work together across cultures and disciplines.
  • Transparency and challenging projects that will let you grow and learn.
  • We offer to you trust, sensibility and welfare, because you are important to us.

Interested? Leave us your information and we’ll be in touch with you soon

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