Customer Service Representative Medical Equipment
hace 4 semanas
As a Customer Support Representative, you will serve as a vital point of contact for our customers. You will be responsible for delivering high-quality support, managing inquiries, and ensuring a seamless customer experience across our products and services. This role requires English/Spanish fluency and occasional onsite presence at the client's Mexico City office. What You'll Do: Respond to customer inquiries via phone, email, and web portal, delivering clear and professional support. Document all correspondence, research, internal inquiries, and relevant details in the ticketing system. Provide dedicated support during standard West Coast working hours (PST). Communicate effectively with internal team members as needed. Record all communications, research findings, and actions taken in the ticketing system to maintain accurate case history. Collaborate with team members for assistance and escalate issues to management when appropriate. Use internal systems to further your understanding of the client's platform and replicate customer-reported issues as needed. Educate customers on support processes, available resources, and best practices to ensure a positive experience. Provide support for the client's software platform, assisting with troubleshooting, documentation, and day-to-day inquiries. Be onsite at the client's Mexico City office approximately once a month for support and collaboration (travel is required if not local). Must Have: ~3+ years of experience in customer support or a related field, ideally in the software industry. ~ Strong phone support skills, with the ability to communicate clearly and handle live customer conversations confidently. ~ Excellent written and verbal communication abilities. ~ Active listening skills with the ability to understand and respond to customer needs effectively. ~ Ability to multitask, prioritize, and manage time efficiently. ~ Experience working with ticketing systems and customer support platforms. ~ Technical aptitude and ability to quickly learn new software and tools. ~ Patience, empathy, and a genuinely customer-focused mindset. ~ Fluent in English and Spanish, both written and spoken (required). Nice To Have (Preferred but Not Required): Experience working with SQL SSMS. Proficiency with FreshDesk, Slack, Gmail, TeamViewer, and MS RemoteDesktop. Background in business analysis of software products.
-
Customer Service Representative
hace 3 semanas
Naucalpan de Juárez, México The Functionary A tiempo completoThe Functionary is looking for a **Customer Service Representative!****About the position**:The **Customer Service Representative will help customers with complaints and questions,** give customers information about products and services, take orders, and process returns.**We offer**:- Equipment and all the necessary tools to develop the responsibilities.-...
-
Customer Service Representative
hace 2 semanas
Juárez, Chihuahua, México The TECMA Group of Companies A tiempo completoCustomer service representatives are often a client's primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.A Customer Service Representative,...
-
Customer Service Representative
hace 2 semanas
Ciudad Juárez, México Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...
-
Customer Service Representative
hace 2 semanas
Ciudad Juárez, México Grupo TECMA A tiempo completoDescripción y detalle de las actividades- Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve...
-
Medical Sales Consultant
hace 3 semanas
Juárez, México Loh Medical A tiempo completoRole Summary:The Sales Representative will drive sales growth across Latin America and the Caribbean by identifying new opportunities, building strong customer relationships, and promoting Loh Medical's mission of Mobility & Independence.This role requires a blend of consultative selling, technical knowledge, and exceptional customer service to achieve...
-
Customer Service Representative
hace 2 semanas
Benito Juárez, México Evolve CX A tiempo completo¡Hola a todos! Nos complace anunciar que estamos buscando un Customer Service Representative para unirse a nuestro equipo en Evolve CX.¡Ésta es una oportunidad increíble para aquellos que buscan un entorno laboral desafiante y gratificante!En Evolve CX, nos enorgullecemos de ofrecer un servicio al cliente excepcional y buscamos a alguien que comparta...
-
Customer Service Representative
hace 3 semanas
Benito Juárez, México Evolve CX A tiempo completo¡Hola a todos! Nos complace anunciar que estamos buscando un Customer Service Representative para unirse a nuestro equipo en Evolve CX.¡Ésta es una oportunidad increíble para aquellos que buscan un entorno laboral desafiante y gratificante!En Evolve CX, nos enorgullecemos de ofrecer un servicio al cliente excepcional y buscamos a alguien que comparta...
-
Customer Service
hace 7 días
Juárez, Juárez, Chih., México Maxima Apparel A tiempo completoJob Description At Maxima Apparel , we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a visionary and motivated Customer...
-
Customer Service Representative/sales
hace 3 semanas
Ciudad Juárez, México Equivity A tiempo completo**Join Our Team as a**Customer Service Representative** at Equivity!**:At **Equivity**, we believe in creating a workplace where every team member thrives. We're seeking a passionate and dedicated **Bilingual Customer Service Representative** to bring their unique talents to our collaborative and supportive environment.**Your Impact**:In this role at...
-
Senior Customer Service Representative
hace 3 semanas
Naucalpan de Juárez, México Ideas Y Soluciones S.A De C.V A tiempo completo**About the Role**:**Key Responsibilities**:- Resolve complex customer issues efficiently, escalating when necessary.- Provide guidance and mentorship to junior customer service representatives.- Collaborate with cross-functional teams to enhance customer experience and streamline service processes.- Analyze customer feedback and trends to recommend...
