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Encontrado en: Jooble MX O C2 - hace 3 semanas
Somos una empresa líder de gestión de capital humano y servicios tecnológicos con más de 15 años en el mercado nacional y Centro América, ofreciendo un valor agregado y solución a los procesos de consultoría de TI, atracción de talento, pruebas de Software y centro de desarrollo.
Teniendo siempre la satisfacción de nuestros clientes y el desempeño profesional de nuestros colaboradores.
Responsibilities: • Track and communicate progress of problem(s) to relevant stakeholders
• Review progress/results with client and/or (senior) management
• Maintain Known Error database updated
• Problem management reporting and metrics
• Drive the process the adherence during any Incident Handling
• Participate in the Incidents to ensure that all parties contribute to the resolution
• Coordinate between multiple support teams and with vendors to avoid incident recurrence
• Validate the Incident Report for the appropriate update and ensure that the RCA is delivered as required Requirements: • Bachelor’s degree in computer science, Business or related.
• Experienced in definition of business Services and technology.
• ITIL foundation (v3/v4) required.
• Strong verbal/ written communication, with the ability to interact with all levels of responsibility and authority.
• Ability to prioritize the development of high-performance teams driven by customer service and teamwork.
• Full-time (hybrid) – Office on Monday & Tuesday / Remote on rest of the week Soft Skills and Competencies:
- Analytical and problem solving skills.
- Proactivity and self-management
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