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Bilingual Help Desk Analyst
hace 2 meses
**Bilingual Help Desk Analyst**:
**Date**:Jun 26, 2023
**Location**: MONTERREY, MX
**Company**:NEORIS
We are **NEORIS** **As a digital accelerator we help companies step into the future Currently we are looking for a Bilingual Help Desk Analyst.
**Requirements**:
- Create, update and close tickets (incidents or requests).
- Perform initial triage and troubleshooting of all tickets across all knowledge domains (experience or script).
- Resolve all tickets within scope through use of experience, knowledge bases (scripts) or peer collaboration.
- Determines impact and urgency of an incident and support request in order to determine priority.
- Escalate or assign tickets to higher tiers with complete documentation of all actions and steps taken in any attempt to resolve.
- Validate employee compliance to policy and procedures during all tasks, taking action, reporting or escalating as required.
- High english level.
**We Offer**:
- Professional growth
- Dynamic work environment
- Attractive benefits plan
- Benefits of law and superiors
- Development opportunities
Help Desk, Information Technology, Compliance, Social Media, Technology, Bilingual, Legal, Marketing
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