Senior Sales Operations Analyst

Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape. At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities. Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we Don't worry if you don't check all the boxes -- apply anyway We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here. The Work You'll Do: The Senior Sales Operations Analyst will work closely with the Sales and Marketing teams to provide on-going support and maintenance of our business systems, processes and data. Note: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. More specifically, you will: · Provide assistance with sales support/training, project coordination, creating and maintaining documentation, accommodating ad-hoc user requests and developing management dashboard reporting · Serve as the Go –To Market representative for the Sales Ops team · Provide direct user support on SFDC (and other critical tools and applications) that enable the sales force · Lead Sales Ops in acquisitions integrations · Develop and lead Training Sessions, both within and outside the Sales Ops department · Develop fiscal year planning with the VP, Sales Operations · Implement and enforce processes and tools that will maintain integrity and accuracy of Salesforce.com data · Maintain reporting tools and manage ad-hoc reporting requests for the sales & marketing departments · Design and development reporting to provide sales performance analysis and insights to sales management, sales reps and other departments · Assist in the development of internal audits and controls to ensure integrity of business processes and data · Maintain and update systems process documentation (Sales Operation Manual)· Provide cross-functional support and assist sales management on projects as needed · Act as a liaison with other department by understanding the sales model and ensuring the integrity of information available through various system and reporting structures · Manage on-going SFDC usability and efficiency training as needed · Act with integrity and demonstrate ethical behavior in all matters with all stakeholders · Take full responsibility for ensuring internal and external customer satisfaction · Demonstrate initiative, drive and determination to achieve results, success and growth · Maintain a high level of energy, enthusiasm, engagement and commitment to action · Demonstrate a high degree of self-awareness and commitment to personal development and learning What We Need From You: · Bachelor's Degree in Business Management or equivalent degree/experience · Strong English communication skills · At least 3 years of experience in similar positions · Salesforce.com and Excel experience, required · Understanding of standard business practices related to Sales Operations processes and systems (sales cycle, CRM applications, reporting, forecasting, territory management and sales quotas)· Desirable basic knowledge and understanding of industry information surrounding sales tax · Strong analytic and quantitative skills; ability to determine trends and propose solutions · Project management and training experience, preferred · Effective organizational, multi-tasking and time management skills · Excellent communication and presentation skills, comfortable with facilitating and leading classroom and live web-cast delivery · Ability to build and maintain effective working relationships both internally and externally · Self-motivated willingness to learn and self-teach · Ability to lead and actively participate on working teams · Ability to work with and protect confidential information, required Essential Job Functions: o Interact effectively with teammates, colleagues and customers o Comprehend and communicate complex concepts o Concentrate, analyze and resolve complex problems o Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements What Does Sovos Offer You? The tools to enhance your life - because we want you to enjoy your life outside of work and inside Bi-Weekly Meeting Free Days Comprehensive Health benefits Life insurance Mentoring Programs Globally recognized Training and Development programs Company sponsored health, dental and vision insurance Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work. Company Background Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes. More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on LinkedIn