Product Lead Fraud

hace 4 semanas

Ciudad de México Stori Card - MX A tiempo completo

Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.

Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.

Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million-customer credit card products globally, providing a wide breadth of experience and knowledge to our team.

We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.

The Role:

As a Product Lead of fraud Prevention, you will develop and implement strategies, tools, and processes to prevent fraud while ensuring efficiency, scalability, and compliance with regulatory requirements. You will work closely with cross-functional teams, including Technology, Operations, Compliance, and Business Managers, to drive operational excellence and mitigate fraud risks.

Main Responsibilities:

  • Lead the design and implementation of fraud prevention processes and tools, ensuring efficiency, scalability, and adherence to regulatory requirements.
  • Conduct thorough research and evaluation of potential providers or in-house developments, focusing on cost-effectiveness, reliability, and alignment with company goals.
  • Stay informed about market trends, industry developments, and client preferences to enhance the company's fraud prevention strategies and solutions.
  • Collaborate with cross-functional teams to ensure seamless coordination and achievement of operational objectives.
  • Identify opportunities for process optimization, automation, and improvement to streamline operations, enhance productivity, and reduce fraud-related costs.
  • Monitor and analyze key performance indicators (KPIs) and operational metrics, identifying areas for improvement and implementing corrective actions as necessary.
  • Develop and maintain strong relationships with external partners, vendors, and service providers to foster collaborative and mutually beneficial partnerships.
  • Ensure the company's fraud prevention operations align with legal and regulatory frameworks by staying up-to-date with industry regulations and compliance requirements.

Product Experience:

  • Analyze customer, product, and app usage data to highlight new insights for the leadership and product teams, aiding in better-informed prioritization.
  • Act as a liaison between Product, Operations, and Credit teams, using data and insights to inform better horizontal strategies and decisions.

Experience:

  • Experience in the banking or fintech industry, with a strong understanding of operational processes and requirements.
  • 2-3 years of experience in product teams, specifically in fraud prevention and risk management.
  • Proven expertise in CRM, operational, CS operations, and collections tools.
  • Successful experience managing or working closely with tech teams, providing guidance, and fostering a collaborative, high-performance work environment.
  • Demonstrated leadership abilities in decision-making, problem-solving, and strategic thinking.

Skills and Attitudes:

  • Strong product experience and critical thinking skills.
  • Fast learner with a structured approach to execution and delivery.
  • Superior communication (written/verbal) and influence skills to facilitate work across teams.
  • Superior analytical and problem-solving skills with demonstrated intellectual and analytical rigor.
  • Action-oriented with a preference for creating efficiencies and streamlined processes.
  • Ability to structure and manage complex projects and processes with multiple stakeholders.
  • Ability to think end-to-end and manage long-term projects.

Bonus Points:

  • Product Operations experience with internal customer tools.

What we offer

  • Make a positive impact on the lives of our customers via financial inclusion
  • International exposure & work experience
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