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We are looking for an awesome Support Specialist to join our team Instructions : Read the job post in full then scroll to the bottom to learn more about our interview process. Summary: $5.77 USD per hour ($12,000/year)40 hours per week (you are expected to be on Zoom the whole time) Schedule is 9am to 5pm CST time HubStaff productivity tracking software will be installed on your computer to monitor screen and track activity. Provide fast, friendly support by responding to client messages, helping schedule meetings, and answering basic questions. Coordinate between clients and team members to ensure smooth communication and timely follow-ups. Track issues, document feedback, and escalate complex requests to improve overall client experience. Pay & Benefits: $5.77 USD per hour ($12,000/year) Paid Time Off (PTO) Education Reimbursement Technology Stipend Financial Planning Stipend We DO NOT offer healthcare benefits. We DO NOT provide you with a company computer. We DO NOT provide you with wifi. Expectations: 40 hours per week (you are expected to be on Zoom the whole time) HubStaff productivity tracking software will be installed on your computer to monitor screen and track activity. Schedule is 9am to 5pm CST time You are expected to have a reliable computer, strong wifi, good webcam, and a quite place to work. Role (What you will do) : Respond to customer messages quickly Notify team members when their appointments arrive on Zoom Help clients schedule meetings or calls Meet with clients to answer basic questions Follow up with clients to confirm satisfaction or resolve open issues Document client interactions and feedback in HubSpot Troubleshoot common issues Coordinate with marketing and sales teams to ensure smooth client onboarding Escalate complex issues to the right department Maintain a positive, professional tone in all communication About Event Hawk Event Hawk is the leading Party Rental Business Marketing Software company in the United States and has helped 2,000+ party rental company owners grow their business. This role at Event Hawk will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference. You share our core values: We Lead - We are a reliable team that gets the work done. We don't hold back, we hold ourselves accountable , and we take initiative without being told what needs to be done. No matter what situation we find ourselves in, we adapt and persevere to come out stronger on the other side of adversity and change. We Learn - We routinely search for new ways to be better for our team and for our people. We drive innovation through data-driven insights, continuously preparing ourselves for the future. Our commitment to growth propels our people forward. We Collaborate - We love working with our customers, industry leaders, and our own team to tackle challenges and create new possibilities. We actively build others up and seek new ways to deliver value and foster mutual growth. We Make It Fun - We foster an atmosphere of enjoyment for our team members, customers, and the community we serve. We strive to make the Event Hawk experience a fun experience. Our Interview Process: We receive a high volume of applications, making it difficult to interview everyone. To streamline our hiring process, we've implemented a 3-step system. Once you've applied for the job on LinkedIn, you'll be required to submit a video introduction. From there, we review the videos and select candidates to move forward to the interview stage. Step 1: Apply for the job on LinkedIn. Step 2: Add our founder Tariq as a connection on LinkedIn: Step 3 : Watch this video:
