Customer Success Architect

hace 18 horas

Tuxtla Gutiérrez Chis, México Hudson Talent Solutions A tiempo completo

Customer Success Architect Location: Mexico City (Hybrid) About the Role We are looking for a Success Architect to lead strategic client value realization for our top enterprise customers across North America and globally. As the senior-most post-sales advisor, you will partner with C-level stakeholders to design and deliver solutions that drive retention, growth, and long-term success. Success Architects play a pivotal role in supporting our client's most critical customers. You will provide expert guidance on solution design, scalability, and best practices, while proactively identifying risks and recommending improvements to maintain technical health. Your insights will empower customers to plan, develop, and evolve their implementations—aligning technology with business goals. What You'll Do Drive Gross Revenue Retention (GRR) for enterprise accounts. Partner with Customer Success and Sales to ensure executive alignment, adoption, and renewals. Assess implementations and deliver recommendations on architecture, solution design, lifecycle management, and feature adoption. Act as a technical SME , offering proactive and reactive guidance on architecture, technology strategy, and best practices. Simplify complex concepts for technical and executive audiences. Identify gaps and recommend product enhancements or custom solutions. Represent the voice of the customer to influence the product roadmap. Provide thought leadership in events and client forums. Stay ahead of trends in AI and media intelligence , connecting insights to business outcomes. Manage multiple client programs with strong prioritization. What You'll Bring 6+ years in enterprise account management, consulting, or SaaS customer success. Familiarity with APIs, integrations, data structuring, and data architecture . Ability to turn complex data into actionable insights. Deep understanding of consumer & media intelligence and interest in AI. Experience with C‐level stakeholders (marketing, communications, PR). Strong knowledge of enterprise SaaS value drivers . Excellent communication, problem‐solving, and organizational skills. Comfortable in matrixed global environments. Excellent English (written and verbal). Why Join Us? You'll shape the strategic direction of our client's most valuable customer relationships across a fast‐growing region—a career‐defining role for someone who thrives on ownership and impact. What We Offer Salary range: 70-85k MXN gross monthly. Major medical insurance + grocery vouchers + savings fund + law benefits. Calm App subscription for you and your loved ones. Energetic, hybrid work environment. Inclusive community with ongoing professional development.

  • Customer Success Architect

    hace 4 horas

    Tuxtla Gutiérrez, México Hudson Talent Solutions A tiempo completo

    Customer Success ArchitectLocation:Mexico City (Hybrid)About the RoleWe are looking for aSuccess Architectto lead strategic client value realization for our top enterprise customers across North America and globally. As the senior-most post-sales advisor, you will partner with C-level stakeholders to design and deliver solutions that drive retention, growth,...

  • Customer success architect

    hace 4 horas

    Tuxtla Gutiérrez, México Hudson Talent Solutions A tiempo completo

    Customer Success ArchitectLocation:Mexico City (Hybrid)About the RoleWe are looking for aSuccess Architectto lead strategic client value realization for our top enterprise customers across North America and globally. As the senior-most post-sales advisor, you will partner with C-level stakeholders to design and deliver solutions that drive retention, growth,...

  • Project Architect

    hace 4 días

    Tuxtla Gutiérrez, Chis., México Hudson Talent Solutions A tiempo completo

    Success Architect Location: Mexico City (Hybrid) About the Role We are looking for a Success Architect to lead strategic client value realization for our top enterprise customers across North America and globally. As the senior-most post-sales advisor, you will partner with C-level stakeholders to design and deliver solutions that drive retention, growth,...

  • Customer Success Manager

    hace 4 semanas

    Tuxtla Gutiérrez, Chis., México Datacultr A tiempo completo

    ABOUT US Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL's). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand...

  • Success Architect

    hace 2 días

    Tuxtla Gutiérrez, México Hudson Talent Solutions A tiempo completo

    Success ArchitectLocation:Mexico City (Hybrid)About the RoleWe are looking for aSuccess Architectto lead strategic client value realization for our top enterprise customers across North America and globally. As the senior-most post-sales advisor, you will partner with C-level stakeholders to design and deliver solutions that drive retention, growth, and...

  • Customer success manager

    hace 4 horas

    Tuxtla Gutiérrez, México SaaS Company A tiempo completo

    As a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners.This role is...

  • Customer Success Manager

    hace 2 días

    Tuxtla Gutiérrez, México Datacultr A tiempo completo

    ABOUT USDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL's). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and...

  • Customer Success Manager

    hace 4 semanas

    Tuxtla Gutiérrez, Chis., México Datacultr A tiempo completo

    Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL's). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow...

  • Architectural designer

    hace 4 horas

    Tuxtla Gutiérrez, México Hudson Talent Solutions A tiempo completo

    Success ArchitectLocation:Mexico City (Hybrid)About the RoleWe are looking for aSuccess Architectto lead strategic client value realization for our top enterprise customers across North America and globally. As the senior-most post-sales advisor, you will partner with C-level stakeholders to design and deliver solutions that drive retention, growth, and...

  • Manager, Medical Services

    hace 5 días

    Tuxtla Gutiérrez, México Palo Alto Networks A tiempo completo

    At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. This role is...