Relationship Manager/Product Support Analyst
hace 1 semana
We are looking for someone with strong analytical and BA skills, excellent communication and collaboration abilities, as well as documentation skills. Experience in support or operational project work is preferred. Must be willing to work 7am - 6pm Mexico Time Zone, 4 days a week. WHAT YOU GET TO DO: As an RM1, you will be a key technical contributor, leveraging your expertise and experience to drive the successful execution of a project. This role involves not only hands-on technical responsibilities but also leadership and mentorship to ensure the growth and proficiency of the team. - Technical leadership- Provide technical expertise and guidance to the team on case review with proper documentation on cases in CB/DfM/CSI tool. Follow and enforce to follow the processes. Project Management- Help in the development of project plans, set milestones. Identifying and mitigating risks as needed. Prepare re-occurring issues documentation. Team Collaborations- mentor & coach juniors in their questions/concerns/clarifications. Training new RMs in the project as and when needed. Innovation & Optimization- Continuously evaluate and optimize existing processes and systems. Introduce and implement innovative solutions to enhance system efficiency and performance. Quality assurance and problem-solving skills- Ensure high-quality standards. Address complex technical issues and provide effective solutions. Collaboration with leadership- Collaborate with TL/Manager to align engineering strategies with overall business objectives. Provide input for technology-related decision-making and long-term planning. WHAT YOU BRING: - Minimum 3 years of relevant experience in providing support or an equivalent combination of education and experience. Customer centric mindset with a passion for delivering exceptional customer experiences. Experience in program/project management and process improvement, preferably in a support/operational project environment. Excellent leadership and communication skills, with the ability to influence and collaborate with stakeholders at all levels. Strong understanding of software architectures, Microsoft products, software lifecycle methodology, and information systems development required. Sound problem resolution, judgment, and decision-making skills required. Analytical mindset with the ability to interpret data and make data driven decisions to improve support operations. Must be able to communicate effectively. Strong technical design and process analysis skills may be required. Strong business-analyst background preferred. Bachelor's degree in computer science, Information Technology, or related field required. MORE ABOUT WIMMER SOLUTIONS Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants. If you are passionate about what you do and want to join a diverse team dedicated to diversity, equity, and inclusion in the workplace, we would love to hear from you. Get the job you have always wanted. You will join a broad team of professionals who are energized about their careers as well as their community. For more career opportunities or to refer a friend, please visit and talk to a recruiter today
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Relationship Manager/Product Support Analyst
hace 3 semanas
Monterrey, N.L., México Wimmer Solutions A tiempo completoWe are looking for someone with strong analytical and BA skills, excellent communication and collaboration abilities, as well as documentation skills. Experience in support or operational project work is preferred. Must be willing to work 7am - 6pm Mexico Time Zone, 4 days a week. WHAT YOU GET TO DO: As an RM1, you will be a key technical contributor,...
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Relationship Manager/Product Support Analyst
hace 3 semanas
Monterrey, México Wimmer Solutions A tiempo completoExperience in support or operational project work is preferred. As an RM1, you will be a key technical contributor, leveraging your expertise and experience to drive the successful execution of a project. Project Management - Help in the development of project plans, set milestones. Team Collaborations - mentor & coach juniors in their...
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Relationship Manager/Product Support Analyst
hace 4 semanas
Monterrey, México Wimmer Solutions A tiempo completoWe are looking for someone with strong analytical and BA skills, excellent communication and collaboration abilities, as well as documentation skills. Experience in support or operational project work is preferred. Must be willing to work 7am - 6pm Mexico Time Zone, 4 days a week. WHAT YOU GET TO DO: As an RM1, you will be a key technical contributor,...
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Relationship Manager/Product Support Analyst
hace 1 semana
Monterrey, Nuevo León, México Wimmer Solutions A tiempo completoWe are looking for someone with strong analytical and BA skills, excellent communication and collaboration abilities, as well as documentation skills. Experience in support or operational project work is preferred. Must be willing to work 7am - 6pm Mexico Time Zone, 4 days a week.WHAT YOU GET TO DO:As an RM1, you will be a key technical contributor,...
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Azure Support Analyst
hace 3 semanas
Monterrey, México Perficient, Inc A tiempo completo**Why is Perficient the best option?**Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion,...
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Product Support Analyst
hace 7 días
Monterrey, México iiPAY A tiempo completoAre you looking for an exciting opportunity to be a leader within a highly successful global payroll services business? Are you an innovative and experienced Product Support Analyst? Are you looking to take your career to the next level by driving success through our values of Respect, Integrity, Teamwork, Accountability, Diversity and Community? Do you have...
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Client Relationship Support Isb
hace 3 semanas
Monterrey, México HSBC A tiempo completo**Client Relationship Support - ISB****Principal Function**:Building existing and winning new long-term relationships with the customers we want to bank, coherent with Commercial Banking (CMB) strategy to be the Leading International Trade and Business Bank**Main Responsabilities**:- A key part of the ISB team, the Corporate Relationship Support Associate...
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Client Relationship Support Isb
hace 3 semanas
Monterrey, México HSBC A tiempo completo**Client Relationship Support - ISB****Principal Function**:Building existing and winning new long-term relationships with the customers we want to bank, coherent with Commercial Banking (CMB) strategy to be the Leading International Trade and Business Bank**Main Responsabilities**:- A key part of the ISB team, the Corporate Relationship Support Associate...
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Commercial Operations Analyst
hace 3 semanas
Monterrey, N.L., México Meal Star A tiempo completoCommercial Operations Analyst (Contractor) About Meal Star Meal Star is a dynamic foodtech marketplace startup, connecting home cooks with nearby customers. We are looking for a bilingual (English/Spanish), analytical, and operationally oriented team member who can support our commercial operations and drive meaningful insights through data. This is a...
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Commercial Operations Analyst
hace 4 semanas
Monterrey, N.L., México Meal Star A tiempo completoCommercial Operations Analyst (Contractor) About Meal Star Meal Star is a dynamic foodtech marketplace startup, connecting home cooks with nearby customers. We are looking for a bilingual (English/Spanish), analytical, and operationally oriented team member who can support our commercial operations and drive meaningful insights through data. This is a...
