Relationship Manager/Product Support Analyst

hace 1 semana

Monterrey, Nuevo León, México Wimmer Solutions A tiempo completo

We are looking for someone with strong analytical and BA skills, excellent communication and collaboration abilities, as well as documentation skills. Experience in support or operational project work is preferred. Must be willing to work 7am - 6pm Mexico Time Zone, 4 days a week.

WHAT YOU GET TO DO:

As an RM1, you will be a key technical contributor, leveraging your expertise and experience to drive the successful execution of a project. This role involves not only hands-on technical responsibilities but also leadership and mentorship to ensure the growth and proficiency of the team.

  • Technical leadership
  • Provide technical expertise and guidance to the team on case review with proper documentation on cases in CB/DfM/CSI tool. Follow and enforce to follow the processes.
  • Project Management
  • Help in the development of project plans, set milestones. Identifying and mitigating risks as needed. Prepare re-occurring issues documentation.
  • Team Collaborations
  • mentor & coach juniors in their questions/concerns/clarifications. Training new RMs in the project as and when needed.
  • Innovation & Optimization
  • Continuously evaluate and optimize existing processes and systems. Introduce and implement innovative solutions to enhance system efficiency and performance.
  • Quality assurance and problem-solving skills
  • Ensure high-quality standards. Address complex technical issues and provide effective solutions.
  • Collaboration with leadership
  • Collaborate with TL/Manager to align engineering strategies with overall business objectives. Provide input for technology-related decision-making and long-term planning.

WHAT YOU BRING:

  • Minimum 3 years of relevant experience in providing support or an equivalent combination of education and experience.
  • Customer centric mindset with a passion for delivering exceptional customer experiences.
  • Experience in program/project management and process improvement, preferably in a support/operational project environment.
  • Excellent leadership and communication skills, with the ability to influence and collaborate with stakeholders at all levels.
  • Strong understanding of software architectures, Microsoft products, software lifecycle methodology, and information systems development required.
  • Sound problem resolution, judgment, and decision-making skills required.
  • Analytical mindset with the ability to interpret data and make data driven decisions to improve support operations.
  • Must be able to communicate effectively.
  • Strong technical design and process analysis skills may be required.
  • Strong business-analyst background preferred.
  • Bachelor's degree in computer science, Information Technology, or related field required.

MORE ABOUT WIMMER SOLUTIONS

Wimmer Solutions is proud to be an equal-opportunity employer. All applicants will be considered for employment regardless of race, color, religion or belief, age, gender identity, sexual orientation, national origin, parental status, veteran, or disability status. Wimmer Solutions is committed to achieving a diverse employee network through all aspects of the hiring process and we welcome all applicants.

If you are passionate about what you do and want to join a diverse team dedicated to diversity, equity, and inclusion in the workplace, we would love to hear from you. Get the job you have always wanted. You will join a broad team of professionals who are energized about their careers as well as their community. For more career opportunities or to refer a friend, please visit and talk to a recruiter today

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