Monitoring Specialist
hace 3 días
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. HCL is looking for a Monitoring Specialist/ Command Center
Ensuring Operational Excellence Through Real-Time Monitoring and Incident Management.
Working Model: 100% Onsite, 2 days off per week, rotational shift, 24/7 operation.
Required English Proficiency Level: C1, please share your resume in English
The Command Center/Monitoring Specialist plays a critical role in maintaining the stability and reliability of enterprise operations. This position is responsible for proactive monitoring, rapid incident response, and effective communication across teams to ensure uninterrupted business functions. The specialist will use advanced monitoring tools (Eg: Solarwinds, Cloud Watch, etc.) Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Experience with enterprise monitoring tools (e.g., SolarWinds, Splunk, Cloud watch, etc.).
Familiarity with ITIL or other incident management frameworks is a plus
Real-Time Monitoring: Continuously monitor critical systems, applications, and infrastructure using specialized tools and dashboards to identify anomalies, outages, or performance degradations.
Tool and Process Optimization: Participate in continuous improvement initiatives for monitoring tools, alerting mechanisms, and incident management workflows.
Compliance & Security: Adhere to organizational policies, compliance requirements, and security protocols during monitoring and incident response activities.
Major Medical Expenses Insurance (extends to spouse and children under 25 years of age, if applicable).
~ Minor Medical Expense Insurance.
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Zapopan, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Zapopan, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Zapopan, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
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Zapopan, México HCLTech A tiempo completoHCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...
