HR Services Delivery Director Americas

Encontrado en: Jooble MX O C2 - hace 3 semanas

Monterrey NL, México Tiger Text A tiempo completo

HR Services Delivery Director Americas

Location : Monterrey, MX, 66050

Monterrey, MX, 66050

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry.

We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product.

We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future.

We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide.

We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond

Summary :

As the HR Service delivery regional Director you will be responsible for enabling HR services at scale, simplifying processes / transactions and delivering a great employee experience.

You will lead a team performing end to end operational HR services e.g. including hire-to-retire business process administration and operational support for compensation, benefits, learning and recruitment.

This role is key in delivering quality services to business leaders, managers and employees as well as to the HR community.

To be successful in this role you will need an operational excellence mindset, be able to lead and drive a team and be customer / service oriented.

Responsibilities :

Accountable for the overall delivery of services for the Americas region, meeting and striving to exceed KPI targets, and operating as an escalation point of contact across the region

Establish and sustain mechanisms to understand and serve customer requirements, and to track HR team’s performance against requirements and expectations including SLAs and KPIs

Accountable for data privacy and security in the service line, rapid response to privacy issues, and handling of sensitive cases

Accountable for service process documentation, desktop-procedures, and knowledge base articles for assisted support

Accountable for leading a diverse team and building team capability

Accountable for contributing to the global standard design for processes.

Accountable for driving standardization and continuous improvement

Support team in solving high complex inquiries

Create time schedules for the team managing resources around peaks / troughs, holidays etc.

Support the team in the daily business if situation requires

Act according to the defined Leadership Principles

Manage the overall budget for the regional hub

Professional Experience & Education :

Bachelor / Master’s degree in Business, HR / Economics / Project management or similar

Minimum 8-10 years of experience in HR field (Recruitment, Learning & Development, Payroll & Administration, Total Rewards etc) or in SSC / BPO environment including at least 5 years of experience in leadership positions

Fluent in English and Spanish verbal and written, french appreciated

Personal Competencies & Behaviours :

Excellent leadership, people management and project management skills

Comprehensive skills related to operational excellence & service management & control

Excellent interpersonal, communication, negotiation and influencing skills with the ability and confidence to operate at senior levels with internal and external stakeholders

Ability to think strategically, ensuring that HR priorities are aligned with business objectives

Excellent stakeholder management & customer service skills

Able to build relationships across a wide and diverse customer base, both internally and externally

Flexibility and ability to operate and deliver under pressure

Proactive and decision-making skills

Budget, cost & performance management

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