Senior Support Specialist

hace 4 semanas

México Welocalize, Inc A tiempo completo

Senior Support Specialist page is loaded Senior Support Specialist Apply locations Mexico time type Full time posted on Posted 2 Days Ago job requisition id R0005484

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Job Responsibilities:

The Talent Community Manager is a part of the Global Talent Community team, and their primary role is to the primary source of knowledge and strategy on the programs, procedures, initiatives for our team. They will own projects and oversee its execution. As a strategic leader within the team, they will own the strategy within their focus area and help guide decision making. They are constantly innovating not only the way they work but the team they work closely with. Their work must always be an example of the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.

MAIN DUTIES

The following is a non-exhaustive list of responsibilities and areas of ownership of the Senior Talent Community Manager:

  • Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
  • Have ownership of a part of a function in creating business case around it
  • Represent the company and the Welocalize brand
  • Innovate strategies for the owned functional project
  • Support functional strategy definition and implementation (Online and Offline)
  • Proactively support and promote the Welocalize Brand in social media
  • Innovate training (content and presentations)
  • Innovate resourceful reports with variables that have an impact upon company’s vision
  • Create analysis with valuable results from all initiatives
  • Handle Financial Management actions that affect functional area
  • Escalation point for issues with team members or function

Community Functional Areas  

  • Community Experience 
  • Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk,
  • Own employer level branding, with a focus on Social Media and other online messaging platforms
  • Host great in person events to engage our supply base face-to-face 
  • Talent Acquisition
  • Recruit new talent into Welocalize’s Talent Community 
  • Offer an engaging prehire experience
  • Constantly be researching and improving our recruitment channels 
  • Partner Success
  • Offer excellent customer service to our VIP suppliers
  • Ensure there is a consistent loop-back cycle that ensure Welocalize and our suppliers have full transparency into results and sentiment 
  • Build regional supply strategies
  • Talent Transformation
  • Understand what talent levels are available on the market
  • Build modules to address gaps between market available talent and current customer needs
  • Measure success of modules and constantly improve

Additional Job Details:

REQUIREMENTS

Education Level

  • Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.

Experience

  • More than 5 years’ relevant experience in the functional area
  • 3-year Localization experience
  • Experience in a fast-paced, client-centric environment, ability to adapt to Business needs
  • Ability to stay organized and informed in such an environment
  • Good communication skills, attention to detail, and self-driven with the meet tight deadlines are essential
  • An objective, problem-solving mindset, mental flexibility and a “can do” attitude, having solution-oriented approach to every challenge
  • Taking the initiative to proactively assess and mitigate risks
  • Enjoys working in a team and derives energy from being within a team, contributing to the team's success
  • Team-player with the ability to problem-solve and show initiative
  • Advanced Knowledge in Marketing/PR/Recruitment/Account management
  • Ability to prioritize ongoing projects based on business needs and urgencies that can arise
  • Team work and contributing to the team's success
  • Country/Language social media strategy (how it affects the Welocalize brand; why is important to be active; how you can attract people, manage visible feedback)
  • Fluency in written and verbal English
  • Strong computer literacy, MS Office, e-mail, internet
  • Proven ability to learn new processes and tools
  • Positive and energetic, thrives in all kinds of social situations, regardless of culture

KEY COMPETENCIES REQUIRED FOR THIS ROLE

Key competencies:

  • Excellent Customer Service
  • Naturally inclined towards Quality in all areas of responsibility
  • Persuasive Communicator with a focus on transparency and building relationships
  • Problem solver with a drive for Continuous Process Improvement
  • Passionate about Learning
  • Technical or Analytical mindset
  • Thinking out of the box
About Us

Welocalize, Inc., founded in 1997, offers innovative translation and localization solutions helping global brands to grow and reach audiences around the world in more than 157 languages. Our solutions include global localization management, translation, supply chain management, people sourcing, language services and automation tools including MT, testing and staffing solutions and enterprise translation management technologies. With over 600 employees worldwide, Welocalize maintains offices in the United States, United Kingdom, Italy, Germany, Ireland, Romania, Japan and China.

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