Performance Manager

IS Team Performance Leader Are you driven by building, supporting, coaching, and leading a team? Are you passionate about delivering great sales results? Do you enjoy developing and growing a team? We are seeking a strategic, analytical, and highly proactive leader to manage our Inside Sales Center as a Performance Leader, joining an industry-leading sales representation company representing one of the biggest travel brands in the world. Why You'll Love this Role: As an Inside Sales – Performance Leader – you'll be instrumental in motivating and driving sales results through strategic sales contact with the market, supporting, training, and developing people, growing accounts, and building relationships to work as part of a successful, dynamic team. We are looking for a sales leader with proven Inside Sales Center experience who thrives on using data to drive action, coaching a team toward the achievement of specific KPIs, and taking full ownership of team performance. The ideal candidate must be able to monitor performance, extract insights from data, and take decisive action to improve both the quality and quantity of market engagement to accelerate sales growth. This individual will lead and manage a team of Inside Sales Representatives, driving performance excellence through staff development, operational leadership, strategic sales planning and effective execution to increase portfolio revenue. They will monitor team productivity and performance, provide coaching to elevate consultative selling skills, and ensure a focus on building strong customer relationships and business growth. The ideal candidate is results-driven, confident in managing a team, and proactive in identifying areas of opportunity, providing feedback, and identifying training needs. They take a thoughtful, consultative approach to sales, are committed to fostering loyalty with travel partners, and are curious about leveraging processes and technology to enhance efficiency and effectiveness. The successful candidate will be offered support and training from a nurturing company and team. They will be provided with the tools and data to help lead them to success. Discover the World is an innovative sales representation company passionate about sales, our people, and travel. We take great brands into travel trade global communities through exciting local and regional strategies. Our work has a direct, positive impact on the lives of our clients, trade partners, and thousands of customers every day. We cultivate a culture of diversity and an inclusive environment where everyone can flourish. What We Offer: Competitive Salary & Benefits: Attractive compensation aligned with industry standards. Growth & Development: Access to continuous learning and career advancement opportunities. Hybrid Work schedule: Combination of remote and in-office hours to support healthy team collaboration, productivity and work-life balance. If you are ready to bring your sales leadership expertise to an exciting, dynamic company and make an impact in the travel industry, we'd love to hear from you. Apply today and start your journey with Discover the World What We're Looking For: At least 5 years of sales experience and 3 years in a leadership role, ideally related to the travel industry Excellent written and spoken English & Spanish communication skills Experience in successfully leading sales teams to achieve quarterly targets Proven success leading, managing, developing, and motivating a team Account Management and Portfolio Management experience Strong relationship-building skills and knowledge of Sales & Marketing, preferably in the Travel/Hospitality industry Excellent organizational skills and ability to work in a fast-paced environment with shifting priorities Proven ability to build and interpret reports, uncover portfolio trends, and develop strategic plans Proficiency in Salesforce, Microsoft Office, Outlook, and Excel What You'll Do: Build, cultivate, and maintain excellence within our Inside Sales team, their performance, productivity and commercial impact Manage the team's goals to ensure maximum coverage and sales activities are being performed Motivate, develop, and support the Inside Sales team members Listen to live and recorded calls to identify areas of strength and improvement Hold regular meetings with the Inside Sales Supervisor and team members to review performance, track KPI achievement, and support skill development Conduct weekly meetings with the travel partner to discuss results, achievements, and strategies Prepare weekly reports demonstrating calls, revenue, and sales activity results Handle complex sales calls and inquiries from clients/agents Support and motivate the team to grow the business and increase revenue Analyze data to identify trends, gaps, business and sales opportunities and curate strategies and actions to improve performance Proactively monitor campaign performance and trading trends Be responsible for the team's revenue growth Create strategic sales outreach campaigns