Sr Customer Service
hace 3 semanas
Job Description - Sr Customer Service & Quality Project Manager, GSC NAM (008TJP)
Sr Customer Service & Quality Project Manager, GSC NAM - 008TJP
Digital Quality Transformation (70%)
Ø Drive the digital transformation in the Quality domain in Global Supply Chain North America as a process owner of Quality processes. Enable the process robustness & RPN reduction aiming ZERO defect for our customers, by the MES (Manufacturing Execution System) and IIOT technology.
o Lead end-to-end project management activities including defining project scope, objectives, deliverables, timelines, budgeting, stakeholder management, and resource requirements
o Collaboration with Smart Factory team to develop and execute a comprehensive digital transformation roadmap for Manufacturing Execution Systems (LDS E-Quality, PMS & iTAC) for all manufacturing sites in North America, ensuring successful implementation and adoption of new technologies and processes
o Provide leadership and expertise to improve, establish & meet Minimum Mandatory Requirements for Smart Factory certification in the Quality domain.
o Review with plant CS&Q teams to drive the quality improvement of the critical quality controls (CTQ/CTP) leveraging leveraging IIOT & AI solutions including AI Vision, AVEVA Insight/Pi, SPC Quasar
o Monitor and measure the effectiveness of implemented Quality digital improvement initiatives
Ø Collaborate with Global & Regional teams as an ambassador for North America in discussions & planning of organizational digital technology framework at Schneider Electric
Ø Establish strong relationships with advanced manufacturing & external service providers enabling reduced costs, easy scale-up & standardizing the solutions for the organization
Ø Animate workshops, training sessions, best practices, learning sessions to promote awareness and understanding of digital transformation and quality improvement initiatives.
Ø Develop the digital competence of the plant quality team for quality application
Quality First Project (30%)
Ø Align Regional actions following the Global initiative of FPY & RTY for all strategic product offers & launch Continuous Improvement projects
Ø Collaborate with Engineering team to host Quality First workshops to review Safety Critical parts for Power Products, Safety Switches & Busway products
Ø Engage plant CS&Q teams to execute post-workshop activities: updating incoming inspection plans, JBS/OWS for S&R CTQ/CTPs
Ø Review Supplier Quality team post-workshop actions: Parts securitization, risk mitigation, new fixtures & tooling, PPEP/PPAP development, SAM & Technical Audits
Ø Animate Control Tower calls with all stakeholders to review project progress & challenges/barriers escalation
Qualifications
This job might be for you if:
Ø Passionate to customer satisfaction improvement and digital applications in the quality improvement.
Ø Strong leadership and influence in customer first culture change.
Ø Ready to take bold actions and make breakthrough, keep raising the bar high to premium quality and service.
Ø Hold bachelor’s degree or above.
Ø At least 5 years of relevant experience in some of below GSC functions: CS&Q as a must, Project Management, Supply Chain / Logistics Management experience etc.
Ø Skills of continuous improvement tools like 8D, FMEA, six sigma, lean manufacturing.
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