Sr. Customer Service Manager

hace 4 semanas


Ciudad Juarez, México Electro Componentes de México S.A. de C.V. A tiempo completo

**Key Responsibilities**:

- Drive customer service team to ensure excellence trough on-time / in-full delivery, synchronized supply chain from customer service to operations, efficient and effective communication with key stakeholders.
- Ensure order change demand trends to propose data driven solution
- Manage customer escalations and propose strategy for effective resolution
- Ensure highest service is provided to our customers, communicating proactively and managing on time deliveries.

**Position Scope**:

- Covers broad set of markets: Agriculture & Construction, Material Handling, Industrial Machinery, Commercial Electric Vehicles, etc.

**Experience & Education**:

- Bachelor's degree in Business Administration or related field required
- 10+ years of experience leading customer service teams in manufacturing
- 10+ years of experience navigating, leading and achieving high performance in highly complex and fast-moving environments

**Knowledge, Skills & Abilities**:

- Fully fluent in english and spanish
- Robust customer-facing and effective communication at all levels
- Exceptional problem-solving skills especially in difficult situations
- Ability to ramp up quickly on new IT tools and processes
- Mastery of Microsoft Office, knowledge of BPCS highly recommended

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Salario: $1.00 - $2.00 al mes

Educación:

- Bachillerato terminado (Deseable)

Experiência:

- Customer Service: 10 años (Deseable)

Idioma:

- English level advanced (Deseable)



  • Ciudad Juarez, México KTBlack Services A tiempo completo

    A U. S based Company quickly growing locally is seeking a motivated and enthusiastic Sales/Customer Service Manager for the Ciudad Juarez, Chihuahua, Mexico office. Responsibilities include, but not limited to: - Set goals and assess team's processes and procedures to achieve goals. Report to Sales/Customer Service Director on said goals. - Identify...


  • Ciudad Juarez, México Angstrom Electric de Mexico A tiempo completo

    MAIN RESPONSIBILITIES - Main contact with the client, management of client portals. - Receive customer requirements and ensure shipments on time. - Negotiate with the client and the manufacturing plant in critical situations. - Support in managing resources - Ensure that the client maintains his supply of material MINIMUM REQUIREMENTS **Career** -...

  • Customer Service

    hace 1 mes


    Ciudad Juarez, México Valeo A tiempo completo

    Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized...

  • Customer Service

    hace 4 semanas


    Ciudad Juarez, México SAGE AUTOMOTIVE INTERIOR A tiempo completo

    **SAGE AUTOMOTIVE INTERIOR** **Solicita**: **CUSTOMER SERVICE** **Descripción y Requisitos** **Objective**: Keep daily communication and coordination of shipments with customers and or their carriers, domestic or international to guarantee an excellent customer service and having internal communication with stakeholders including production plants to...

  • Customer Service

    hace 7 días


    Ciudad Juarez, México EATON CDPA A tiempo completo

    **EATON CDPA** **Solicita**: **Customer Service** **Descripción y Requisitos** **Customer Service Rep Hourly** ***Qualifications**: - Bachelor’s degree - Advance Microsoft office - Advance knowledge of OTP, SFR, AWSD, backorders - VISTA - MAPICS - English 70% **Essential Functions** - Help customers with questions and provide response regarding of...


  • Ciudad Juarez, México IMPORTANTE EMPRESA AUTOMOTRIZ A tiempo completo

    **IMPORTANTE EMPRESA AUTOMOTRIZ** **Solicita**: **CUSTOMER SERVICE COORDINATOR** **Descripción y Requisitos** - 3 years of Experience in specific position - 95% spoken and written English is a must. - Experience in orders controls and follow up. - Flawless customer service and attention. - Nice tone of voice, and solutions provider. - Organized and...

  • Customer Service Analyst

    hace 4 semanas


    Ciudad Juarez, México ZF ELECTRONIC SYSTEMS JUAREZ SA DE CV A tiempo completo

    **ZF ELECTRONIC SYSTEMS JUAREZ SA DE CV** **Solicita**: **Customer Service Analyst** **Descripción y Requisitos** **Requirements**: - Bachelor’s degree (Engineering, Supply Chain Management, Economics, or related field and/or 4+ years of related experience) - 4+ years (progressive) of professional experience encompassing many of the following fields -...

  • Customer Service

    hace 1 mes


    Ciudad Juarez, México Tarah International People Solutions A tiempo completo

    At Tarah International People Solutions, our drive is to help Companies to grow their projects, by hiring the right people, and providing guidance on how to reward and motivate their personnel. For a Manufacturing company based in Ciudad Juárez, we are looking for: **CUSTOMER SERVICE** **Purpose of the position**: Responsible for providing information and...


  • Ciudad Juarez, México ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO A tiempo completo

    **ILC DOVER-INDUSTRIAS GRAYLING DE MÉXICO** **Solicita**: **Customer Service Coordinator** **Descripción y Requisitos** **Job Summary**: The Customer Service Coordinator ensures that our customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up...

  • Customer Service Manager

    hace 4 semanas


    Ciudad de México Reach International Consulting A tiempo completo

    **We are seeking to recruit an experienced customer service manager having previously worked for loan-lenders, credit providers or debt collection agencies in Mexico.** **Key Deliverables** - Working closely with HQ in establishing annual targets and ensuring the delivery of KPIs. - Team management of telephone/online based customer advisors, ensuring the...

  • Service Manager

    hace 22 horas


    Ciudad de México Fyte A tiempo completo

    Service Manager – 📍 Mexico City🔊 At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector 🏠🔎 The Overall obiective or Purpose of position 📝 💼Deliver a great and consistent service experience to customers of the market in scope Manage and control the performance...

  • Service Manager

    hace 18 horas


    Ciudad de México, Ciudad de México Fyte A tiempo completo

    Service Manager – Mexico City At Fyte Mexico, we are looking for a Customer Service Manager in Mexico City for a leading company in the premium home retail sector The Overall obiective or Purpose of position Deliver a great and consistent service experience to customers of the market in scope Manage and control the performance of service operations...

  • Customer Service Hourly

    hace 4 semanas


    Ciudad Juarez, México EATON CDPA A tiempo completo

    **EATON CDPA** **Solicita**: **Customer Service Hourly** **Descripción y Requisitos** **Customer Service Rep**: **Qualifications**: - Bachelor’s degree - Advance Microsoft office - Advance knowledge of OTP, SFR, AWSD, backorders - VISTA - MAPICS - English 70% **Essential Functions** - Help customers with questions and provide response regarding of...


  • Ciudad Juarez, México Specialized Harness Products A tiempo completo

    AUXILIAR DE CUSTOMER SERVICE - 1 año de experiência - Experiência en giro arnesero - Preparatoria terminada y/o equivalente - Manejo de Office - Bilingue Ingles/Español Avanzado Tipo de puesto: Tiempo completo, Por tiempo indeterminado Salario: Hasta $16,000.00 al mes Horario: - Lunes a viernes Prestaciones: - Caja de ahorro - Vales de...

  • Sr Program Manager

    hace 1 mes


    Ciudad Juarez, México North American Production Sharing, Inc. A tiempo completo

    We are looking for a Sr. Program Manager for an EMS. Leading the Customer Success Management organization in Mexico (Customer facing, local representation of the Customer Organization North America in Mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance)Customer relationship management including full program...


  • Ciudad Juarez, México PKC Group A tiempo completo

    Cd. Juarez Chihuahua **Customer Service Coordinator** Responsible for managing the customer service team and production control team to ensure total customer satisfaction and work to assure: *100% on-time/in full delivery, *Zero past due, *100% accuracy on sales projection, *Zero Past due, *No new obsolescence added because balance out programs not...

  • Customer Service

    hace 7 días


    Ciudad Juarez, México EATON CDPA A tiempo completo

    **Descripción y Requisitos***:**Customer Service Rep**:** Qualifications**: - Bachelor’s degree - Advance Microsoft office - Advance knowledge of OTP, SFR, AWSD, backorders - VISTA - MAPICS - English 70% **Essential Functions** - Help customers with questions and provide response regarding of expedite requests, cancellations, orders on hold, do not ship...


  • Ciudad Universitaria, México The Globla Family Support Foundation A tiempo completo

    **Customer Service Agent - Regional Branch** The Global Family Support Foundation is a U.S.based nonprofit organization and is looking for a highly motivated & self-driven Customer Service Agent to join our sales team. A Customer Service Here at our Foundation, we offer a clear path for career growth and leadership opportunities and uncapped commissions...

  • Customer Service Analyst

    hace 4 semanas


    Ciudad Juarez, México BEAVER VISITEC (INDUSTRIA MEDICA) A tiempo completo

    **BEAVER VISITEC (INDUSTRIA MEDICA)** **Solicita**: **Customer Service Analyst** **Descripción y Requisitos** **COMPANY OVERVIEW** - BVI® is a global ophthalmic medical device manufacturer with a mission to deliver high quality solutions and innovation for advancing eye surgery and improving the vision of patients. With nine decades of developing...

  • Customer Service

    hace 4 semanas


    Ciudad Juarez, México Lear Corporation A tiempo completo

    **Posición: Customer Service** **Ubicación: Ciudad Juárez, Chihuahua | Planta Río Bravo** **Misión** Coordinar y dar seguimiento a requerimientos y embarques de producto terminado al cliente. **Funciones del puesto** - Revisar releases del cliente y establecer un plan de producción. - Mantener estrecha comunicación con el cliente para establecer...