Head of Mexico Tech Center and Head of MSS Tech Center Americas

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Development Technology Centre Mexico

Linked by advanced technology, HSBC is one of the world’s largest banking and financial services organizations. We serve more than 40 million customers through our global businesses; a global network that covers countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

It’s this global connectivity that you will find yourself inspired and collaborating with colleagues not just locally but also across continents and cultures.

The purpose of this role is to Head the Technology Development Centre in Mexico. Working closely with the LAM/Global CIO’s, the ideal candidate will be a leader with a passion for technology that will build and drive this team to take greater accountability for delivering technology & supporting our world class businesses.

Working in close partnership with global businesses and global functions (MSS, Wholesale, & WPB) to deliver sustainable solutions that balance business, cost, risk and regulatory demands, with growth and innovation. The key goal is to support the business aspirations of the enterprise through all aspects of technology automation, engineering, delivery and support.

A key aspect of the role will be to build the capability of the Mexico Dev Centre to support and deliver for the regional & global businesses.

What you’ll do:

Impact on the Business

• Define, shape, communicate and lead the execution of the Development Centre growth & strategy to deliver technology value to business stakeholders.
• Ensure we have the right people with the right talent & skills to deliver in-line with business, control and regulatory priorities
• Drive the adoption of agile & DevSecOps practices across the Mexico engineering teams
• Foster and champion a culture of continuous improvement & engineering excellence

Customers / Stakeholders

• Accelerate the adoption of Value Stream alignment with approved Future State Architecture
• Work closely with colleagues across Technology to ensure appropriate resource planning in alignment with project delivery demands
• Collaborate with GSC to optimize and transform operations and achieve higher cost efficiency.
• Ensure appropriate resource mix and maintain effective relationships with local suppliers, managing local ongoing engagements as required
• Representation of the Mexico tech dev center at country, regional, global forums.
• Assist LAM CIO in managing key stakeholders
• Lead initiatives and deliver tech priorities in addition to running the Mexico tech dev center.

Leadership & Teamwork

• Develop a Mexico development center executable vision & strategy with the aim of creating a sustainable resourcing structure.
• Provide technical leadership, promote an engineering culture in Mexico, in alignment with global Tech values and priorities.
• Motivate, guide and mentor the Mexico Tech teams
• Strong communications skills to develop very close relations with business, LAM CIO and other key stakeholders
• Drive broader employee engagement across Tech Mexico
• Help to ensure that the teams are appropriately resourced and at sufficient skills capability
• Influence product delivery and ensure plans are produced and implemented where appropriate
• Assist in the development of the leadership team, providing knowledge and skills in specific areas of expertise, providing coaching and sponsoring training solutions where necessary
• Assist in the control of concurrent projects and resources that may vary in scale and complexity to meet changing objectives.
• Manage relationships at a senior level with the wider HSBC tech team; as well as engaging and managing relationships with third party suppliers

Operational Effectiveness & Control

• Ensure alignment and adherence to IT controls and embed operational resilience principles as a standard practice across engineering teams.
• Drive & maximize automation and data quality to ensure the best and latest tools, techniques and processes are adopted
• Accountable for overseeing the safe, secure and sustainable deliveries across the Centre. The role holder must work to minimize production outages, and ensure all change is managed in an effective and sustainable manner.
• Responsible for ensuring that all Segregation of Duty and Management Self-Identified Audit Issues and other Risk and Control matters are well managed in location
• Responsible for ensuring all operational targets (OKR’s & KCI’s) are met including headcount, headcount mix, and budgets.

What you will need to succeed in the role

• At least 20 years in Tech management, with 15 years’ experience working with senior/executive management, across different geographies & functional areas
• Proven experience in building and growing tech teams to deliver for global stakeholders
• Strong experience of Cap Markets, Wholesale, Wealth Private Banking domains
• Engineering/technology delivery background using DevSecOps , even better if obtained across multiple domains and ideally within a matrixed organization
• Ability to navigate a complex global environment
• Experience of managing external vendor relationships
• Highly literate, with the ability to distil complex business concepts into simple language
• Comfortable operating in both agile and waterfall software development environments (and variations in between)
• Able to navigate ambiguity and distill clear messages and goals within a matrixed organization
• Highly articulate, with excellent communication skills
• Self-starter, with a desire to own the resolution to the problem
• Learning mindset – able to quickly learn processes, systems, policies to the point of designing changes or compatible solutions
• Experience of functional project management and successful delivery of technical solutions for business / stakeholders

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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