Sr. Operations Manager BPO
hace 1 mes
Description
The Sr. Operations Manager is responsible for :
Strategic Oversight : Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.
Team Leadership and Quality Control : Direct a team, ensure product / service quality, manage budgets, and maintain compliance with a focus on continuous improvement.
KEY ACCOUNTABILITIES
- Strategic Planning : Developing and implementing operational strategies to achieve the company's goals and objectives.
- Team Leadership : Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.
- Process Improvement : Identifying areas for process optimization and efficiency enhancements, and implementing improvements to increase productivity.
- Resource Allocation : Managing budgets and allocating resources effectively to meet operational needs while controlling costs.
- Quality Control : Ensuring that products or services meet quality standards and customer expectations.
- Risk Management : Identifying and mitigating operational risks, including those related to safety, compliance, and security.
- Vendor and Stakeholder Management : Collaborating with vendors, suppliers, and other stakeholders to maintain strong relationships and optimize partnerships.
- Data Analysis : Analyzing data and key performance indicators to make informed decisions and drive improvements.
- Reporting : Providing regular reports and updates to senior management on operational performance and outcomes.
- Compliance : Ensuring that the company complies with relevant regulations and industry standards.
- Customer Focus : Maintaining a customer-centric approach to meet customer needs and resolve issues promptly.
- Technology Adoption : Evaluating and implementing technology solutions to enhance operational efficiency.
- Emergency Response : Developing and implementing contingency plans to address unexpected operational disruptions or crises.
- Continuous Improvement : Fostering a culture of continuous improvement within the operations team.
- Communication : Effective communication with internal teams and external partners to ensure alignment and smooth operations.
REQUIRED SKILLS
Previous experience as Operations Manager in BPO industry at least 3-5 years
Bachelor’s degree preferred
English proficiency B2 or C1
Strong communication skills, both written and verbal
Proficient in Microsoft Office
Location :
MEX Mexico City Downtown Insurgentes
Language Requirements :
English
Time Type : Full time
Full time
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