Growth Operations Manager
hace 2 meses
We are looking for an Operations Manager to build and oversee Aviva's nano-branch operations and expansion.
Aviva is a Mexico City-based fintech startup building an AI-powered digital bank with a laser focus on the needs of underserved communities in LatAm. Our current branch network consists of asset-light nano-locations, that enable financial inclusion among the under banked in small and medium-sized towns in Mexico. The locations provide a unique low-barrier and documentless onboarding process, that is concluded within a 5-minute video call.
In your role, you will drive and execute an ambitious expansion strategy, and build operations to ensure ongoing maintenance/operations of the existing branch network.
**Responsibilities**:
- Own an ambitious roadmap to build Aviva's core distribution channel
- Optimize operations to enable multiple branch launches per month
- Identify and set up branch locations in small and medium-sized towns across Mexico
- Build procurement operations and manage relationships with external providers
- Ensure smooth ongoing operations and maintenance of the existing branch network
- Improve the branch setup and design to constantly optimize customer experience
- Define and own KPIs to measure the success of the operations you are building
**Requirements**:
- 3+ years of work experience as an Operations Manager or similar role in a fast-paced environment
- Outstanding organizational skills
- Excellent communication skills
- Leadership ability
- Degree in Business, Operations Management or related field
- Fluent in Spanish
**Benefits**
- Join us in building our second unicorn
- Attractive compensation package
- Fast-paced environment with many growth opportunities
- Relocation package & excellent medical coverage
- 15 annual vacation days
- Possibility to work remote 2-3 days per week
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