Account Manager

hace 1 día

Ciudad de México Club Feast A tiempo completo

Own client relationships in a scaled, venture-backed corporate catering company About Club Feast Club Feast is a national corporate catering platform serving companies across major U.S. markets. We deliver reliable, high-quality meal programs at scale through strong restaurant partnerships and disciplined operations. We are backed by General Catalyst (Airbnb & Snapchat investors) and led by experienced operators from high-growth companies. Club Feast is built to scale with clear ownership, systems, and leadership access. About the Role We are hiring an Account Manager to join our core client experience and retention team. This is a fully remote role, supporting U.S. clients and working primarily during U.S. business hours. You will own client relationships end-to-end, ensuring satisfaction, retention, and account growth. You'll work directly with the COO, CEO and senior leadership, supporting strategic accounts and contributing to company-wide growth initiatives. This role is ideal for someone who wants real responsibility, leadership exposure, and a clear growth path in a scaled, venture-backed company. What You'll Do Client Relationship Management Own and manage a portfolio of U.S.-based client accounts Serve as the primary point of contact for clients Ensure a consistently high-quality client experience Account Growth & Retention Create tailored food program proposals Upsell new services, events, and expanded programs Identify risks and opportunities before they impact retention Cross-Functional Collaboration Partner with Sales, Operations, and Restaurant teams Maintain accurate account data in HubSpot Share client insights and feedback with leadership What Success Looks Like (First 90 Days) Independently managing assigned client accounts Building trust with clients and internal teams Driving retention and account expansion Becoming a trusted partner to leadership Who You Are Excellent written and verbal English communicator Highly organized and detail-oriented Comfortable managing multiple accounts Experience in hospitality, concierge, or client services is a plus Strong Excel and CRM skills (HubSpot preferred) Why Join Club Feast Work closely with the CEO, COO and senior leadership High ownership and accountability Remote-first, globally distributed team Clear growth path into senior or strategic account roles Join a well-funded company building a category-defining platform

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