Technology Specialist

hace 3 semanas

Guadalajara, México Cognizant A tiempo completo
Delivery Manager

Qualification

B Sc, B Com, Relevant Diploma Degrees (CSC, Electronics), BE

Responsibility

Business / Customer

  • Understand and articulate complex problems related to the specific technology.
  • Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations Support presales and create marketing collateral such case studies and capability deck.
  • Capture and present project’s capabilities to prospective clients in a way that highlights the unique selling proposition of Cognizant solutions.
  • Interface with community network to retain technology competitiveness.
  • Work with the client team to address escalations.
  • Implement change requests and engineering tasks.
  • Lead the technical discussions in customer governance calls.
  • Interact with the user / customer / first level management.
  • Project / Process.
  • Handle specific technologies within projects.
  • Contribute to HLD, LLD, Implementation and test plans.
  • Participate in technical audits.
  • Identify opportunities for automation, standardization and stabilization of environment.
  • Understand technical requirement and translate into design.
  • Lead TIP initiatives and coordinate with CoE for the implementation of the same.
  • Prepare/update/review run books/SOP/knowledge articles on specific technology areas.
  • Plan Prepare and execute change process and change implementation and standardize the change process.
  • Contribution to reducing COD by performing the following:
  • Left shift,.
  • Identifying and driving the CSI and automation initiatives.
  • Prepare templates, checklist and guidelines on Due diligence, Transitions and KT.
  • People / Team.
  • Enabling the L1/L2 team members to enhance their skill sets.
  • Deliver technology training through Academy and/or within project group for technologies/ tools.
  • Participate in recruitment and act as a buddy to new hires.
  • Proactively support team building and on boarding efforts via mentoring contributions.
  • Contribute to knowledge management activities by creating case studies, technical artifacts, and reference architectures related to your technical domain.

Must Have Skills

  • Docker
  • Dynatrace
  • Grafana
  • Akana Lifecycle Manager
  • Splunk

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