Technical Support//Application engineer

hace 1 mes

Álvaro Obregón, México HP A tiempo completo
Job Summary

This role is initially responsible for utilizing advanced technical expertise to support digital presses in critical technology areas or customer groups, resolving complex incidents, and collaborating on cross-technology issues. Over the medium term, this position will evolve into a Materials Specialist role, acting as the focal point for LATAM, providing technical support and troubleshooting for all substrates and materials used in the end to end digital process, including papers, films, primers, etc. and through all the finishing process. The role involves direct interaction with our channel partners, ensuring effective communication and problem resolution. The specialist will work closely with internal teams and customers to ensure optimal performance of substrates during and after the printing process.

Responsibilities

  • Utilize advanced technical knowledge to operate and support digital presses in critical technology areas.
  • Resolve incidents involving single or cross-technology independently and collaborate with team members to address unusually complex issues.
  • Apply the organization’s solutions to address highly complex customer requirements and design specialized support solutions.
  • Identify additional services with potential for future service revenue growth and offer technical consultation during contract renewal discussions.
  • Cultivate and maintain strong relationships up to senior management levels in assigned accounts.
  • Resolve problems promptly and appropriately, escalating issues according to established procedures, and lead customer expectation management during escalations.
  • Collaborate extensively with internal groups to resolve client issues and actively contribute to the team's effectiveness.
  • Interpret internal/external business challenges and recommend best practices to improve products, processes, or services.
  • Lead moderate to high complexity projects, delivering professionally written reports, and support the realization of operational and strategic plans.
  • Transition to the role of Materials Specialist, serving as the focal point for LATAM in substrate-related matters, including testing, evaluating, and optimizing new substrates and finishes for digital presses.
  • Provide training and support to customers and internal teams on proper use and handling of various substrates and finishes.
  • Develop and maintain relationships with material suppliers to ensure a consistent supply of high-quality substrates.

Education & Experience Recommended

  • Four-Five years or Graduate Degree in Material Science, Chemical Engineering, Mechanical Engineering, Mechatronics, Electronics, or related disciplines.
  • Typically has 4-7 years of work experience, preferably with HP INDIGO presses, field and remote technical support, and technical experience in materials and graphic arts.

Knowledge & Skills

Automation, Chemistry, Commissioning, Customer Relationship Management, Customer Support, Electrical Engineering, Electromechanics, Electronics, Environment Health And Safety, Field Service Management, Hand Tools, Key Performance Indicators (KPIs), Operating Systems, Preventive Maintenance, Process Improvement, Safety Standards, Technical Services, Technical Support, Technical Training, Test Equipment.

Cross-Org Skills

Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity.

  • SAP Application Technical Specialist

    hace 3 semanas

    Álvaro Obregón, CDMX, México Gates Corporation A tiempo completo

    **SAP Application Technical Specialist** Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because...

  • Presales Engineer to an AI Consulting Company

    hace 1 mes

    Álvaro Obregón, México Rocket Code (AL-I Digital Solutions S.A. de C.V.) A tiempo completo

    Join the AI Revolution with rocket code!At rocket code, we're not just developers — we're dreamers, doers, and disruptors. We are at the forefront of making AI work for you, turning market buzz into groundbreaking realities. Our AI-first approach is revolutionizing the tech landscape, and we need passionate individuals to join us on this exciting...

  • Sr SAP Integration Analyst

    hace 3 semanas

    Álvaro Obregón, CDMX, México Gates Corporation A tiempo completo

    **Sr. **SAP Integration **Analyst** - ERP Technical Services** Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just...

  • Aws DevOps Engineer

    hace 4 semanas

    01000, Álvaro Obregón, CDMX, México Fulcrum Digital A tiempo completo

    About the position: We’re looking for a DevOps Engineer to help us build our new Banking as a Service (BaaS) platform and maintain our day to day operations. As a DevOps, you’ll be improving, designing, building and managing a scalable infrastructure that meets our security and compliance requirements. This is a senior-level position based in Mexico....

  • Commercial Sales Expert

    hace 3 meses

    Álvaro Obregón, México Bosch A tiempo completo

    Job Description Coordinates planning, reporting and profit management w/ overall responsibility for tracking of all sales KPI along whole sales process including limited support of the Sales Managers for serial production topics for overall GCT account. Qualifications Work is primarily achieved by an individual or through project teams, with...

  • Sr. SAP UI UX Analyst

    hace 3 semanas

    Álvaro Obregón, CDMX, México Gates Corporation A tiempo completo

    **Sr. SAP UI UX Analyst - ERP Technical Services** Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a...

  • Accounts Receivable Collector

    hace 2 semanas

    Álvaro Obregón, México Gates Corporation A tiempo completo

    Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer...

  • Agronomy Technical Sales Advisor

    hace 3 semanas

    Ciudad Obregón, Son., México Tessenderlo Group A tiempo completo

    Descripción de la empresa- Descripción del empleo**YOUR FUNCTION**: You are responsible for supporting the sales activities and drive/collaborate on selected business development initiatives for the TKI fertilizers. You lead the agronomical development work to support sales growth and co-develop the sales strategy to deliver on sales volumes & margin...

  • Customer Briefing Coordinator

    hace 1 semana

    Álvaro Obregón, México HP A tiempo completo

    About The RoleThe Customer Welcome Centers (“CWCs”) are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience Program in Ciudad de Mexico CWC. The role, based onsite in CDMX, offers a unique opportunity to join the Customer Experience team and have full exposure to exciting...

  • Senior Data Analyst

    hace 2 semanas

    Álvaro Obregón, México Wizeline A tiempo completo

    Location: LATAMPosition OverviewWe are seeking a skilled and experienced Senior Data Analyst to join our dynamic team. In this role, you will leverage your advanced expertise in data analysis and visualization to tackle complex business problems, delivering actionable insights to decision-makers. You will work closely with business and product teams to...

  • Principal Site Reliabilty Engineer

    hace 3 semanas

    01000, Álvaro Obregón, CDMX, México S&P Global A tiempo completo

    **About the Role**: **Grade Level (for internal use)**: 11 **The role**: Principal Site Reliability Engineer **The team**: Automotive Insights leverages technology and data science to provide unique insights, forecasts and advisory services spanning every major market and the entire automotive value chain—from product planning to marketing, sales, and the...

  • Operador de Mantenimiento

    hace 3 semanas

    Álvaro Obregón, México Hilton A tiempo completo

    A Maintenance Operative will support the Chief Electrician with general maintenance work, to maintain proper conditions of tools, equipment, and working areas throughout the hotel.What will I be doing?As Maintenance Operative, you will support the Engineering Department to ensure an exceptional operational experience throughout the hotel. Specifically, a...

  • Sr Inspire Value Consultant

    hace 1 semana

    Álvaro Obregón, México ServiceNow A tiempo completo

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...

  • Inspire Value Consultant

    hace 4 semanas

    Álvaro Obregón, México ServiceNow A tiempo completo

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sales Keyholder, PT

    hace 3 semanas

    Álvaro Obregón, México Under Armour A tiempo completo

    Values & Innovation At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.   Our Values define and unite us, the beliefs that are...

  • Sales Keyholder, Pt

    hace 3 semanas

    Álvaro Obregón, CDMX, México Under Armour A tiempo completo

    **Values & Innovation**: At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are...