Ocean Import | Delivery Management Agent

hace 2 semanas

Ciudad de México Expeditors A tiempo completo

公司介绍

"We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 18,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

职位描述

SUMMARY DESCRIPTION:

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the Ocean Import Department.

KEY RESPONSIBILITIES:

EXPEDITORS CORE COMPETENCIES

Exceptional Customer Service

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

AGENT CORE COMPETENCIES

Timely and Accurate Billing and Accounting

Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Timely and Accurate Data Entry

Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.

Timely and Accurate Shipment Processing

Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.

MAJOR DUTIES AND RESPONSABILITIES

  • Ensure smooth and timely freight process flow.
  • Ensure accurate and timely data entry into our operating system & DLVM Platform.
  • Track and trace Delivery Management files.
  • Ensure timely clearance and delivery of freight to customer for Import shipments.
  • Ensure exceptions are monitored and actioned timely.
  • Ensure accurate and timely client and vendor billing.
  • Interact with our customers in arranging their final mile containers, meeting customer service standards including timely and professional communication with customers.
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.Understand department process flow, and looking for best practices to improve operational efficiency and productivity.
  • Ensure all customers standard operating procedures in place and updated in customer SOP.
  • Meet KPI standards in accordance with the Company’s procedures.
  • Overseas communications, timely responses to emails and requests (internal and external).
  • Escalation of problems to Management when necessary.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with oustanding integrity and pride.
  • Meets company standards of 52 hours training per year per employee.
  • Attend training classes when required.
  • Complete mandatory training when required.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

职位要求

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

  • Understanding of ocean documentation process a plus
  • Hazardous Materials certification (preferred)
  • Understanding of Expeditors systems and procedures

Skills:

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate and concisely obtain positive results
  • Pro-active and strong organizational skills
  • Good computer skills (Microsoft Office)
  • Strong customer service skills a plus
  • Fluent in English

Behaviours:

  • Positive and willing to help attitude

TRAINING AND QUALIFICATIONS:

Training Requirements:

  • Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience

额外信息

Expeditors ofrece excelentes beneficios

  • Sueldo competitivo
  • Prestaciones superiores a la ley
  • Seguro de vida
  • Seguro de gastos médicos mayores
  • Plan de compra de acciones para empleados
  • Programa de Capacitación y Desarrollo de Personal

Expeditors offers excellent benefits

  • Competitive salary
  • Features above the law
  • Life insurance
  • Insurance of major medical expenses
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

  • Operations Ocean Import Executive

    hace 4 semanas

    Ciudad de México Interteam A tiempo completo

    **Buscamos: Ocean Import Executive** **Objetivo de la posición**:Coordinar y supervisar las operaciones de importación marítima, para la liberación de las cargas en tiempo y forma **Requisitos**: - Experiência laboral de 2 - 3 años en operación de importación marítima en industria logística (Naviera, NVOCC, Forwarder) - Lic. en Negocios,...

  • ocean operations specialist

    hace 4 semanas

    Ciudad de México, Ciudad de México Schenker Mexico A tiempo completo

    Tasks & Responsibilities:Receive, validate for correctness, and distribute pre-advise documentation from origin, Gateway & TPOCC, as required.Request bookings to the Carriers and send the booking confirmation to required parties.Receive, validate for correctness, and distribute arrival notices from carrier & gateway, as required.Distribution of pick-up...

  • PMO Service Delivery Management

    hace 2 días

    Ciudad de México Ericsson A tiempo completo

    **About this opportunity**: As a Service Delivery Manager, you accelerate service delivery, efficiency, and performance within and between operations to build an environment that supports global efficiency and profitable growth. In this role, you will drive the delivery effort to make their work more efficient through adequate delivery tools, processes,...

  • Firstmilepickupoperation Management

    hace 4 semanas

    México iMile delivery services A tiempo completo

    At iMile we are looking for the best Mexican talent. We are a company that works hand in hand with technology in order to generate confidence in our delivery service, based on e-commerce logistics; responsibility 1. Responsible for organizing the coordination, organization of the first pick-up opereation, especially for Pudo business 2. Initiate and...

  • Business Delivery Manager

    hace 1 semana

    Ciudad de México HSBC A tiempo completo

    Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu. Role purpose Operates across a subset of Agile Teams Coordinating delivery across all aspects of change across Agile Teams and in support of the Value Stream Lead Principal Accountabilities and...

  • Business Delivery Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México HSBC Mexico A tiempo completo

    Job description Please note this job advertisement is only available in Spanish. To view the job, select 'Español - ES' from the language selector in the page menu. Role purpose Operates across a subset of Agile Teams Coordinating delivery across all aspects of change across Agile Teams and in support of the Value Stream Lead Principal Accountabilities...

  • Service Delivery Global Lead

    hace 4 semanas

    Ciudad de México WTW A tiempo completo

    Service Delivery Global Lead - Mexico City, MX February 08, 2024 **Summary**: The Service Delivery Management - Global Lead position will play a pivotal role in ensuring the successful delivery of IT services across all regions globally by effectively overseeing business relationships, service performance, and ensuring the comprehensive resolution of...

  • Service Delivery Manager

    hace 1 mes

    Ciudad de México Oracle A tiempo completo

    SDM must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud,...

  • Business Delivery Manager

    hace 2 semanas

    Ciudad de México HSBC A tiempo completo

    Please note this job advertisement is only available in Spanish. To view the job, select ‘Español - ES’ from the language selector in the page menu. Operates across a subset of Agile Teams Coordinating delivery across all aspects of change across Agile Teams and in support of the Value Stream Lead Principal Accountabilities and Responsibilities ·...

  • Logistics Analyst

    hace 1 mes

    México Johnson Electric A tiempo completo

    Come Innovate Motion with Us!_ Your Responsibilities Would Be: - Courier Shipments: Responsible for coordinating all courier shipments, ensuring timely delivery and adherence to quality standards.- Air/Ocean/Truck Shipments: Oversee the transportation of goods via air, ocean, and truck, optimizing efficiency and cost-effectiveness.- Customs Clearance:...

  • Delivery Director

    hace 3 días

    Ciudad de México NTT Data Services A tiempo completo

    **Req ID**: 220548 We are currently seeking a Delivery Director to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). - 20 + Yrs experience as manager with IT Software experience handling large projects. - Organizing programs and activities in accordance with the mission and goals of the organization. - Coordinate and monitor activities between...

  • Operations Ocean Export Executive- Routing Orders

    hace 1 mes

    Ciudad de México Interteam A tiempo completo

    **Buscamos: Ocean Export / Routing Orders Executive** **Objetivo de la posición**:Llevar a cabo la operación marítima de carga consolidada, asegurando la operación y salida del contenedor en tiempo y forma de acuerdo con las solicitudes de los clientes **Requisitos**: - Experiência laboral de 2 años en operación de exportación marítima - Routing...

  • Import/Export Analyst

    hace 2 meses

    México Gas Strategies A tiempo completo

    The import/export specialist is responsible for the documentation, coordination and monitoring of import/export shipments of components and Finish products. Support in the customs clearance of the merchandise and the delivery of the products to pre-established destinations, providing support to the Trade compliance supervisor, and work together with...

  • Delivery Solutioning Project Manager

    hace 1 mes

    Ciudad de México GP Strategies Corporation A tiempo completo

    **Delivery Solutioning Project Manager - Mexico** **Work Scheme**: Remote. **GP Strategies Corporation** is a global performance improvement solutions provider of training, eLearning solutions, management consulting and engineering services. GP Strategies’ solutions improve the effectiveness of organizations by delivering innovative and superior...

  • Air Import Agent

    hace 2 semanas

    Ciudad Apodaca, México Expeditors A tiempo completo

    Job Description PURPOSE: Support the department strategy on a local level Offer best in class customer service SUMMARY DESCRIPTION: Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department. KEY RESPONSIBILITIES: Ensure smooth and timely freight process...

  • Delivery Analyst

    hace 2 semanas

    Ciudad de México Acxiom A tiempo completo

    The Delivery Analyst is responsible for data ingestion, issue resolution and research support for our Digital client solutions. You will have the opportunity to grow your digital knowledge as well as be on the front lines of next generation Cloud Technologies. Your days may consist of multiple priorities, so adaptability and flexibility are keys to your...

  • Delivery Associate Director

    hace 3 días

    Ciudad de México Hashmap A tiempo completo

    **Req ID**:267587 We are currently seeking a Delivery Associate Director to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX). QA SME role so this is more for a Senior position that at least has led a team or has experience in leading small to big size teams. - QA SME (Subject Matter expert): - Support QA coordinator on the defect management...

  • Service Delivery Manager

    hace 4 semanas

    Ciudad de México Avaya A tiempo completo

    **About Avaya**: Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences for our clients, their employees, and their customers. Every...

  • Air Import Freight Forwarding Agent

    hace 3 días

    México Leman A tiempo completo

    Sign In Create Profile English (US) English (UK) AIR IMPORT FREIGHT FORWARDING AGENT Queretaro, Queretaro, Mexico - req525 APPLY NOW SHARE SAVE JOB BACK TO SEARCH We are seeking a talented and motivated individual to join our rapidly growing team. From Mexico to China, Iceland to Taiwan, we employ over 1000 talented and dedicated people. We endeavour to...

  • Air Import Agent

    hace 2 semanas

    Ciudad Apodaca, México Expeditors A tiempo completo

    Job DescriptionPURPOSE:Support the department strategy on a local levelOffer best in class customer service SUMMARY DESCRIPTION:Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Air Import department.KEY RESPONSIBILITIES:Ensure smooth and timely freight process flow.Ensure accurate...