SaaS Mgr. Order Experience

hace 2 semanas

Ciudad de México Zebra A tiempo completo

Remote Work: Hybrid


Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the
quote-to-order process, including people, process, tools and customer satisfaction.
The team is responsible for the accurate entry of purchase order and/or Service Contract information
from the sales team or directly from Zebra’s customers into Zebra’s system.
They act as a subject matter expert on all matters related to the product and/or service contract
orders, responding to inquiries from management, Zebra’s sales teams and the customer. In this role, you will lead the streamlining and optimization of our Software and aaS (as a service) order and invoice processes to allow for accurate and efficient booking, fulfillment and billing to our customers.


Responsibilities:

• Oversees the work of a moderately sized team of individuals executing order entry /
administrative work – often through subordinate supervisors. Often responsible for an entire
geographic regions' execution. Selects, trains, coaches and manages the performance and
development of the team.


• Determines business priorities and strategic objectives for the region. Aligns individual
performance goals to support achievement.

• Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, legal, product management and finance in these transactions


• Drives execution against service level agreements and reports results to management as
required.


• Acts as primary point of contact for internal and external audits on product and/or service contract
order administration. Owns the teams’ compliance against internal process / policy as well as
external regulations.


• May run routine meetings with key customers or internal stakeholders leveraging web-based
meeting technologies and using facilitation skills to effectively manage the meeting to successful
outcomes.


• Leads or participates in process / service improvement through identification of opportunity areas,
engagement of the team and leveraging external best practices. Responsible for driving adoption
of new / updated technologies, work methods or tools in assigned territory.


• Takes proactive action to stay informed about Zebra’s business and the customers’ needs.
Educates the team to provide context and meaning to work.


• Acts as escalation point to team in resolving complex issues or addressing difficult customer
situations

•May participate as a presenter in routine business updates or with the customer representing
service contracts team and acting as SME.


• Adheres to OEX customer strategy, leads by example and follows our customer principles


Qualifications:

Minimum Education

Bachelor’s Degree or equivalent vocational qualification/experience

Minimum Work Experience (years)

8-12 years

Key Skills and Competencies

  • Expert knowledge of order entry policies and processes, including treatment of novel / unorthodox issues.
  • Experience with SW and SaaS quote to cash processes
  • Strong technology acumen
  • Solid execution skills and demonstrated track record of accountability
  • Strong process adherence and ability to enhance or identify gaps in process
  • Team player with ability to work independently, proactively respond to inquires, and deliver results
  • Fluent level of English (written and verbal) as well as local language as applicable.
  • Strong proficiency with Microsoft Office applications
  • Customer service values / orientation.
  • Strong leadership skills coupled with a desire and ability for continuous learning / self-development.
  • Ability to coach/mentor
  • Role model level professional work behaviors (attendance, teamwork, time management).
  • Advanced communication, facilitation and presentation skills

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system.

You can always verify the validity of a job posting or recruiter interaction by contacting us at ***************@zebra.com If you are a victim of identity theft contact your local police department.

  • SaaS Mgr. Order Experience

    hace 2 semanas

    Ciudad de México, Ciudad de México Zebra A tiempo completo

    Remote Work: HybridOverview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new...

  • Order Experience Representative, Ii

    hace 4 semanas

    Ciudad de México Zebra Technologies A tiempo completo

    **Remote Work: No** **Overview**: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

  • Manager Order Experience

    hace 1 semana

    Ciudad de México Zebra Technologies A tiempo completo

    Remote Work: Hybrid Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

  • Commission-based Saas Sales Representative

    hace 4 semanas

    México myEZcare A tiempo completo

    **Commission Base Sales Job** **Job Title**: Commission-Based SAAS Sales Representative We are seeking a highly motivated and results-driven Commission-Based SAAS Sales Representatives to join our team at Myezcare. As a SAAS Sales Representative, your primary responsibility will be to generate sales revenue by promoting and selling our innovative SAAS...

  • Order Management Specialist

    hace 4 semanas

    Ciudad Juarez, México WISTRON MÉXICO, S.A. DE C.V. A tiempo completo

    **WISTRON MÉXICO, S.A. DE C.V.** **Solicita**: **Order management specialist** **Descripción y Requisitos** - Bachelor degree in Business, Industrial Engineering or related fields - 2 years of experience in Order Management, Customer Service, Material Control, Planning - Logistics background - SAP knowledge - 80% English language - Ms Office...

  • Sales B2B Saas Executive

    hace 4 días

    Ciudad Juarez, México Snap It Go A tiempo completo

    Sales **B2B SaaS** Company Executive Company: Snap It Go Location: Cuidad Juarez Required Language: English (C1/C2) Job Summary: At Snap It Go, we are seeking a highly motivated and creative individual for the Sales B2B SaaS Executive position to strategically lead our sales initiatives. We operate through the Snap It Go platform, providing services to...

  • Sr. Credit

    hace 4 semanas

    Ciudad de México Epson America, Inc A tiempo completo

    **Long Description**: **Principal Accountabilities** - In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:_ - Adhere to department policies regarding credit and collections for assigned accounts. - Approve more complex credit exposures according to the Credit guidelines. - Authorize...

  • Order Management Specialist

    hace 4 semanas

    Ciudad Apodaca, N.L., México ABB Schweiz AG A tiempo completo

    Order Management Specialist Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Shrink and Network Losses Investigations Mgr, GSO AMER LP

    hace 1 semana

    Ciudad de México Amazon A tiempo completo

    Shrink and Network Losses Investigations Mgr, GSO AMER LP MX security & loss prevention teams provide investigate support to the Network Losses and Shrink program. The Network Losses Investigation Mgr. support the Amazon Loss Prevention team, including data interpretation, trending analysis, and overall department initiatives. Key job responsibilities -...

  • Senior Software Engineer SaaS

    hace 4 semanas

    México Signasoft A tiempo completo

    Company Description Signasoft is a young fast-growing tech Startup that empowers retailers in the U.S., Mexico and other important customers in Latin America by offering Customized Interactive solutions and professional services with leading IT capabilities. We are the bridge that fills the gap between retailers and customers maintaining a client-centered...

  • Procurement Manager

    hace 2 semanas

    México Signasoft A tiempo completo

    Company Description Signasoft is a young fast-growing tech Startup that empowers retailers in the U.S., Mexico and other important customers in Latin America by offering Customized Interactive solutions and professional services with leading IT capabilities. We are the bridge that fills the gap between retailers and customers maintaining a client-centered...

  • Order Management Specialist Junior

    hace 3 semanas

    Ciudad Apodaca, N.L., México ABB Schweiz AG A tiempo completo

    Order Management Specialist Junior Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...

  • Order Entry Latam

    hace 4 semanas

    Edo. de México Emerson A tiempo completo

    **Essential Job Functions / Responsibilities**: **Job Function** **Duties** - Order receiving- Monitoring new orders mailbox - Managing Orders- Accurately enter orders into Emerson systems - Review purchase orders for standard requirements and for correct pricing including adders and specials - Flag potential issues with purchase order prior to entry and...

  • Order Entry Specialist

    hace 4 semanas

    México Eaton A tiempo completo

    **What you’ll do**: **Job Summary**: **Responsibilities**: A. Verifies customer, order and item information for accuracy and completeness by reviewing the quote and purchase order and clarifying discrepancies as well as checking catalog numbers for accuracy. C. Identifies, understands and processes appropriately the variances in orders to assure proper...

  • Order Entry

    hace 4 semanas

    Ciudad de México Dandy A tiempo completo

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...

  • Customer Support Manager

    hace 4 semanas

    México DFO Global Performance Commerce Limited A tiempo completo

    Exciting Career Opportunity at Global Performance Commerce! Are you a leader who thrives in the dynamic world of SaaS customer support? Join our innovative and diligent team at Global Performance Commerce, where we value independence and high performance. We are seeking an experienced **Customer Support Manager** with a passion for problem-solving, team...

  • Order Production Flow

    hace 4 semanas

    Ciudad de México Dandy A tiempo completo

    Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with...

  • Superintendente de Extrusion

    hace 7 días

    Ciudad Juarez, México COFICAB A tiempo completo

    PROFESSIONAL CAREER IN ENGINEERING, PREFERED WITH MD. - 5 YRS EXPERIENCE IN THE POSITION - WIDE EXPERIENCE IN EXTRUSION MOLDING - WIDE EXPERIENCE IN PRODUCTION PROGRAMING, SCRAP REDUCTION PROGRAMS, PRODUCTION IMPROVEMENT PROGRAMS, EFICIENCY IMPROVEMENT - KPIs, CORE TOOLS, LEAN TOOLS - SIX SIGMA KNOWLEDGE - ENGLISH 80% **Job Types**: Full-time,...

  • Order Fullfillment Analyst

    hace 4 semanas

    México Michelin A tiempo completo

    Order Fullfillment Analyst We are looking for an Order Fullfillment Analyst! Michelin, the leading tire company, is dedicated to sustainably improving the mobility of goods and people by manufacturing and marketing tires and services for every type of vehicle, including airplanes, automobiles, bicycles/motorcycles, earthmovers, farm equipment and trucks....

  • Order Coordinator Support

    hace 3 semanas

    México Siemens Gas and Power GmbH & Co. KG A tiempo completo

    A Snapshot of Your Day (position overview) The Order Manager Support will support the Order Managers in the Orlando Head Quarters with a variety of activities to support the parts and repair needs of our customers.The Distributed NA OM Team services Open Market, Long Term and Operation & Maintenance Service Programs. How You’ll Make an Impact...