SaaS Mgr. Order Experience

hace 3 semanas

Ciudad de México, Ciudad de México Zebra A tiempo completo

Remote Work: Hybrid

Overview:

At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.

We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.

Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.

Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the
quote-to-order process, including people, process, tools and customer satisfaction.
The team is responsible for the accurate entry of purchase order and/or Service Contract information
from the sales team or directly from Zebra's customers into Zebra's system.
They act as a subject matter expert on all matters related to the product and/or service contract
orders, responding to inquiries from management, Zebra's sales teams and the customer. In this role, you will lead the streamlining and optimization of our Software and aaS (as a service) order and invoice processes to allow for accurate and efficient booking, fulfillment and billing to our customers.

Responsibilities:


• Oversees the work of a moderately sized team of individuals executing order entry /
administrative work – often through subordinate supervisors. Often responsible for an entire
geographic regions' execution. Selects, trains, coaches and manages the performance and
development of the team.


• Determines business priorities and strategic objectives for the region. Aligns individual
performance goals to support achievement.


• Manage the day-to-day optimization of complex non-standard deals and serve as the primary point of contact for sales, legal, product management and finance in these transactions


• Drives execution against service level agreements and reports results to management as
required.


• Acts as primary point of contact for internal and external audits on product and/or service contract
order administration. Owns the teams' compliance against internal process / policy as well as
external regulations.


• May run routine meetings with key customers or internal stakeholders leveraging web-based
meeting technologies and using facilitation skills to effectively manage the meeting to successful
outcomes.


• Leads or participates in process / service improvement through identification of opportunity areas,
engagement of the team and leveraging external best practices. Responsible for driving adoption
of new / updated technologies, work methods or tools in assigned territory.


• Takes proactive action to stay informed about Zebra's business and the customers' needs.
Educates the team to provide context and meaning to work.


• Acts as escalation point to team in resolving complex issues or addressing difficult customer
situations


•May participate as a presenter in routine business updates or with the customer representing
service contracts team and acting as SME.


• Adheres to OEX customer strategy, leads by example and follows our customer principles

Qualifications:

Minimum Education


Bachelor's Degree or equivalent vocational qualification/experience



Minimum Work Experience (years)


8-12 years



Key Skills and Competencies

  • Expert knowledge of order entry policies and processes, including treatment of novel / unorthodox issues.
  • Experience with SW and SaaS quote to cash processes
  • Strong technology acumen
  • Solid execution skills and demonstrated track record of accountability
  • Strong process adherence and ability to enhance or identify gaps in process
  • Team player with ability to work independently, proactively respond to inquires, and deliver results
  • Fluent level of English (written and verbal) as well as local language as applicable.
  • Strong proficiency with Microsoft Office applications
  • Customer service values / orientation.
  • Strong leadership skills coupled with a desire and ability for continuous learning / self-development.
  • Ability to coach/mentor
  • Role model level professional work behaviors (attendance, teamwork, time management).
  • Advanced communication, facilitation and presentation skills


To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system.

You can always verify the validity of a job posting or recruiter interaction by contacting us at *************** If you are a victim of identity theft contact your local police department.

  • sr mgr eh

    hace 3 días

    Ciudad de México, Ciudad de México TE Connectivity A tiempo completo

    Job Posting Title: SR MGR EH & S 1 Job ID: Job Code: Business Unit: Other Business Unit Building: [[JobPostingBuilding]] Band/Level: 4 Hiring Manager: YANPING MEI Recruiter: Albert Peter Roosendaal Relocation: Yes - International Travel: 25% to 50% Employee Referral Amount: [[erpAmount]] Education Experience: Bachelors Degree (High School +4 years)...

  • Mgr-Engineering

    hace 4 semanas

    Ciudad de México, Ciudad de México Le Méridien Mexico City A tiempo completo

    Job Number Job Category Engineering & FacilitiesLocation Le Méridien Mexico City, Paseo de la Reforma 69, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryManages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with...

  • Mgr-Operations

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for assisting in successfully executing all operations in the hotel Operations...

  • Mgr-Engineering

    hace 4 semanas

    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    Job Number Job Category Engineering & FacilitiesLocation Le Méridien Mexico City, Paseo de la Reforma 69, Mexico City, Distrito Federal, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with...

  • Key Account Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Robert Walters A tiempo completo

    Empresa SaaS, lider en customer experience, está en búsqueda de su siguiente Key Account ManagerPara ser considerado en el proceso como Key Account Manager, debes cumplir con los siguientes requisitos: Licenciatura o Ingenieria terminada. Ingles AvanzadoINDISPENSABLE al menos 6 años de experiencia trabajando en empresas y/o con productos de...

  • Mgr-Finance

    hace 4 semanas

    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    Job Number Job Category Finance & AccountingLocation Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages the hotel's day-to-day Accounting function, assisting the Cluster Director of Finance in...

  • Senior Territory Sales Account Executive

    hace 2 días

    Ciudad de México, Ciudad de México Zendesk A tiempo completo

    Job DescriptionZendesk is looking for a high-performing Account Executive responsible for managing and closing opportunities within a territory. This individual must embody behaviors of a top sales culture, including prospecting for new business, upselling, cross-selling, and meeting quotas.Tenacity, drive, and motivation to exceed expectations.Determination...

  • Cloud Service Operations Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Infor A tiempo completo

    Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...

  • Cloud Service Operations Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Infor A tiempo completo

    Infor Managed Services (IMS) is part of our Global Delivery Services (GDS) division offering a cost-efficient subscription model for our customers helping to maintain their specific software processes. IMS acts as the primary service provider for any non-standard requirements of Infor ERP Products. IMS provides world-class service excellence through...

  • Oracle Cloud OM

    hace 7 días

    Ciudad de México, Ciudad de México Infosys A tiempo completo

    Oracle Order Management Consultant is urgently required by our Infosys Projects to be based remotely from home and be available for some on demand travels as peer the Critical Phases of the project require.Responsibilities & Skills: Must be an Oracle OM Functional Consultant, as will be the dedicated OM Implementation resource Must have strong Oracle Order...

  • Quality Engineering Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Robert Walters A tiempo completo

    At Robert Walters we are working together with an international SAAS company, we are looking for different technology vacancies.How You'll GrowYou will be someone experienced with the full spectrum of activities involved with building and scaling the growth of product teams to support the goals to develop our Mexico expansion into an engineering hub.You will...

  • Mgr-Front Office II

    hace 3 días

    Ciudad de México, Ciudad de México St. Regis Hotels & Resorts A tiempo completo

    JOB SUMMARY Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure...

  • Financial Analyst, Global Commercial FP&A

    hace 5 días

    Ciudad de México, Ciudad de México LEVI'S A tiempo completo

    JOB DESCRIPTIONThe Financial Analyst of FP&A will support the Global Commercial Office by managing the consolidated financial planning, analysis, and reporting processes for a region or channel made up of multiple clusters and subchannels. This includes supporting the clusters within a region with the consolidation of monthly/quarterly/annual results and...

  • Mgr-Marketing Communications I

    hace 3 semanas

    Ciudad de México, Ciudad de México St. Regis Hotels & Resorts A tiempo completo

    JOB SUMMARY Responsible for completing marketing plan for property. Manages all e-commerce opportunities. Develops a good working relationship with tourism bureaus and community leaders. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the sales and marketing or related professional area. OR • 2-year...

  • UX Quantitive Researcher

    hace 7 días

    Ciudad de México, Ciudad de México HSBC Mexico A tiempo completo

    Requirements The role holder needs to have knowledge and experience in the following areas: · Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Information Science, or a related field. · Proven experience (+5 years) in UX research, with a strong portfolio showcasing successful research projects and impactful insights. · Deep...

  • Financial Analyst, Global Commercial FP&A

    hace 3 semanas

    Ciudad de México, Ciudad de México Levi Strauss & Co A tiempo completo

    JOB DESCRIPTIONThe Financial Analyst of FP&A will support the Global Commercial Office by managing the consolidated financial planning, analysis, and reporting processes for a region or channel made up of multiple clusters and subchannels. This includes supporting the clusters within a region with the consolidation of monthly/quarterly/annual results and...

  • Coordinador (a) de Mantenimiento

    hace 4 semanas

    Ciudad de México, Ciudad de México Sheraton Hotels & Resorts A tiempo completo

    POSITION SUMMARY Coordinate with other departments using telecommunications devices in order to respond to requests and resolve maintenance issues and to put rooms needing maintenance out of order. Coordinate and schedule with other departments in the event of major system shut down or major repair or improvement. Maintain purchase orders log and file...

  • Trade Marketing Coordinator

    hace 1 mes

    Ciudad de México, Ciudad de México Goodyear A tiempo completo

    Emplacement : MX - Central Office - Santa Fe Représentant de l'acquisition des talents de Goodyear: SONIA NIETO #LI-SN1Primary Purpose of the PositionDevelopment of the Trade Marketing Strategy to achieve all business objectives across all products categories & channels taking the responsabilities for the development and execution of all programs to...

  • Human Resources Business Partner

    hace 4 semanas

    Ciudad de México, Ciudad de México Aeromexico A tiempo completo

    The ideal candidate will have experience in all areas related to the human resources field. They should be comfortable onboarding new candidates and collecting necessary background information as well as assisting employees while at work. This candidate should work closely with management in order to provide training for employees and establish ways to...

  • Inventory and Flows Supervisor

    hace 6 horas

    Ciudad de México, Ciudad de México Schneider Electric Global A tiempo completo

    MissionRun Distribution Requirement Planning process on its perimeter. Define and update stock parameters to achieve service level objectives while optimizing inventory level. Manage the purchase order portfolio analyze stock discrepancies and perform adjustments. Key ResponsibilitiesResponsible of the management of the team of KIB4 (Inventory and flow...