![Marriott International](https://media.trabajo.org/img/noimg.jpg)
Director (a) de Restaurantes
hace 1 mes
Job Category Food and Beverage & Culinary
Location Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
Manages all restaurant operations and staff on a daily basis. Areas of responsibility include Restaurants/Bars and Room Service. As a department head, directs and works with the food and beverage/culinary management team and employees to successfully execute all restaurant operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management, or related professional area.
OR
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
Skills and Knowledge
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Economics and Accounting - Knowledge of economic and accounting principles and practices, P&L statements, operating budgets, forecasting and scheduling, and the reporting of financial data.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
• Management of Financial Resources - Determining how money will be spent to get the work done, and accounting for these expenditures.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Applied Business Knowledge - Understanding market dynamics, enterprise level objectives and important aspects of the company's business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
• Food Production and Presentation - Knowledge of techniques and equipment for preparing and presenting food products (both plant and animal) for consumption, including storage/handling techniques and sanitation standards.
• Management of Material Resources - Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
CORE WORK ACTIVITIES
Managing Day-to-Day Operations
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Facilitates pre-meal briefings with the Chef and Restaurant Managers to educate restaurant staff on menu items including ingredients, preparation methods and unique tastes.
• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
• Order and purchase equipment and supplies.
• Oversees the booking and manages service of restaurant parties, special events and room service hospitality suites.
Developing and Maintaining Budgets
• Manages department's controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department's operation on the overall property financial goals.
Leading Food and Beverage Team
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Serves as a role model to demonstrate appropriate behaviors.
• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service, and creates a positive atmosphere for guest relations.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Ensures cash control and liquor control procedures are followed by all Restaurant, Bar/Lounge and Room Service employees.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands all applicable liquor laws.
• Establishes guidelines for customer service so employees understand expectations and parameters.
• Strives to improve service performance.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction.
• Empowers employees to provide excellent customer service.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Responds effectively to guest problems and handles complaints.
• Reviews guest satisfaction feedback with employees to develop appropriate corrective action.
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Ensures that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns.
• Administers the performance appraisal process for direct report managers.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Ensures employees are treated fairly and equitably.
• Ensures property policies are administered fairly and consistently.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Observes service behaviors of employees and provides feedback to individuals and or managers.
Additional Responsibilities
• Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
-
Director de Restaurantes
hace 3 meses
Mexico City Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Director de Restaurantes
hace 4 semanas
Mexico City Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Director (a) de Restaurantes
hace 4 semanas
Mexico City Sheraton Mexico City Maria Isabel Hotel A tiempo completoJob Number 24092868Job Category Food and Beverage & CulinaryLocation Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryManages all restaurant operations and staff on a daily basis. Areas of...
-
Director (a) de Restaurantes
hace 1 mes
Mexico City Sheraton Mexico City Maria Isabel Hotel A tiempo completoJob Number 24092868Job Category Food and Beverage & CulinaryLocation Sheraton Mexico City Maria Isabel Hotel, Paseo de la Reforma 325 Col. Cuauhtemoc, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryManages all restaurant operations and staff on a daily basis. Areas of...
-
Director (a) de Restaurantes
hace 4 semanas
Mexico City Marriott International A tiempo completoJOB SUMMARY Manages all restaurant operations and staff on a daily basis. Areas of responsibility include Restaurants/Bars and Room Service. As a department head, directs and works with the food and beverage/culinary management team and employees to successfully execute all restaurant operations. Strives to continually improve guest and employee...
-
Director - Restaurants
hace 4 semanas
Mexico City The Westin Santa Fe, Mexico City A tiempo completoJob Number 24093776Job Category Food and Beverage & CulinaryLocation The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryManages all restaurant operations and staff on a daily basis. Areas of responsibility include...
-
Director - Restaurants
hace 1 mes
Mexico City W Mexico City A tiempo completoJob Number 24084231Job Category Food and Beverage & CulinaryLocation W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryManages all restaurant operations and staff on a daily basis. Areas of responsibility include Restaurants/Bars and Room Service. As...
-
Director - Restaurants
hace 1 mes
Mexico City The Westin Santa Fe, Mexico City A tiempo completoJob Number 24093776Job Category Food and Beverage & CulinaryLocation The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryManages all restaurant operations and staff on a daily basis. Areas of responsibility include...
-
Mexico City GCO RECRUITMENT AND CONSTRUCTION SA DE CV A tiempo completoPosición: Director de administración y finanzas inmobiliaria Referencia: DIADFI-LI-L0082-CDMLugar de trabajo: Ciudad de MéxicoDescripción: Importante empresa inmobiliaria se encuentra en búsqueda de un director de administración y finanzas en la Ciudad de México.Responsabilidades y funciones principales:Implementación de controles en áreas...
-
Director de administración y finanzas inmobiliaria
hace 4 semanas
Mexico City GCO RECRUITMENT AND CONSTRUCTION SA DE CV A tiempo completoPosición: Director de administración y finanzas inmobiliaria Referencia: DIADFI-LI-L0082-CDMLugar de trabajo: Ciudad de MéxicoDescripción: Importante empresa inmobiliaria se encuentra en búsqueda de un director de administración y finanzas en la Ciudad de México.Responsabilidades y funciones principales:Implementación de controles en áreas...
-
AI / ML Project Director (Central Time)
hace 4 semanas
Mexico City MEX Labcorp Clinical Development, S. de R.L. de C.V. A tiempo completoAs a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas. With over 19,000 staff...
-
Analista operativo de marketing
hace 3 meses
Mexico City Penguin Random House Grupo Editorial, S.A. de C.V. A tiempo completoPenguin Random House Grupo Editorial, la empresa líder edición y distribución de libros en el mundo, ¡busca talento como tú! Analista operativo de marketing Objetivo de la posición: Realizar la administración del plan editorial de la empresa y coordinar que todas las áreas cumplan con el calendario de planificación de producto para...
-
Analista operativo de marketing
hace 4 semanas
Mexico City Penguin Random House Grupo Editorial, S.A. de C.V. A tiempo completoPenguin Random House Grupo Editorial, la empresa líder edición y distribución de libros en el mundo, ¡busca talento como tú! Analista operativo de marketing Objetivo de la posición: Realizar la administración del plan editorial de la empresa y coordinar que todas las áreas cumplan con el calendario de planificación de producto para...
-
Director de Finanzas
hace 2 meses
Ciudad de Mexico ESI SA DE CV A tiempo completoDirector Financiero con, al menos, 4 años en la posición, para empresa líder en el mercado en su industria. Debe manejar: Tesorería, CXC, Facturación, Crédito y Políticas de Crédito, Contabilidad, Impuestos, Almacenes. Reportará a México y a la casa matriz en Europa. Hands on. Experiencia en Auditoria es deseable. Facilidad de comunicación. Idioma...
-
Director de Finanzas
hace 4 semanas
Ciudad de Mexico ESI SA DE CV A tiempo completoDirector Financiero con, al menos, 4 años en la posición, para empresa líder en el mercado en su industria. Debe manejar: Tesorería, CXC, Facturación, Crédito y Políticas de Crédito, Contabilidad, Impuestos, Almacenes. Reportará a México y a la casa matriz en Europa. Hands on. Experiencia en Auditoria es deseable. Facilidad de comunicación. Idioma...
-
Analista operativo de marketing
hace 3 meses
Mexico City Penguin Random House Grupo Editorial, S.A. de C.V. A tiempo completoPenguin Random House Grupo Editorial, la empresa líder edición y distribución de libros en el mundo, ¡busca talento como tú! Analista operativo de marketing Objetivo de la posición: Realizar la administración del plan editorial de la empresa y coordinar que todas las áreas cumplan con el calendario de planificación de producto para...
-
Mexico City Gilead Sciences Mexico, S. de R.L. de C.V. A tiempo completoDescription For over 30 years, Gilead has been a leading innovator in the field of virology, having developed many of today’s leading medicines for treating and preventing HIV and viral hepatitis. More recently, Gilead has expanded its oncology portfolio, and seeks to become a leader in this critical disease area. In this role as Director,...
-
Director, Clinical Development Oncology – LATAM region
hace 4 semanas
Mexico City Gilead Sciences Mexico, S. de R.L. de C.V. A tiempo completoDescription For over 30 years, Gilead has been a leading innovator in the field of virology, having developed many of today’s leading medicines for treating and preventing HIV and viral hepatitis. More recently, Gilead has expanded its oncology portfolio, and seeks to become a leader in this critical disease area. In this role as Director,...
-
Director and Design Leader, Kyndryl Vital
hace 1 mes
Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Director and Design Leader, Kyndryl Vital
hace 4 semanas
Mexico City 1210 Kyndryl Mexico S. de R.L. de C.V. A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...