Team Lead Operations

hace 1 mes

Ciudad de México SoftwareONE A tiempo completo
Why SoftwareOne?

Why SoftwareOne?

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.


The role

We are thrilled to announce an opportunity to join our team as:

Team Leader

Scope: Full-time | Software & Cloud Marketplace Delivery | Location: MX city

A Team Lead is a key role responsible for overseeing a group of individuals within an organization. They provide guidance, support, and mentorship to team members, ensuring goals are met and fostering a productive work environment. Team Leads play a crucial role in driving team performance and contributing to the organization's success.

  • Service Execution ensures the team meets agreed SLAs and KPIs without interruption. Handles escalations from subsidiaries promptly, documenting solutions for service improvement. Team leader spends at least 50% of their time on service execution.
  • Service Quality à constantly monitors the performance of all assigned services, and create meaningful reports for the Director, Senior
  • Service Quality à constantly monitors the performance of all assigned services, creates meaningful reports for the Director, Senior TL and the subsidiary which shows the performance of the services.
  • People Recruitment plans organization to ensure uninterrupted service according to SSPs. Requests new headcounts for growth and attrition, collaborating closely with HR Department per SLAs.
  • People Development sets quarterly SMART goals for team members, reviews monthly performance, identifies areas for improvement, and monitors progress against the GSDC C3 Certification Program.
  • People Retention monitors team members' behavior per GSDC Employee Handbook and internal policies. Identifies high performers, promotes them as role models, and supports others in skill improvement.

What we need to see from you

What we need to see from you

  • At least 4-6 years of experience in a service-oriented environment with a minimum of 2 years of experience at SoftwareOne or equivalent track record.
  • Experience in managing highly skilled resources and leveraging those resources to drive service delivery Knowledge/Expertise
  • Detailed understanding of S2P end-to-end process.
  • Excellent Navision understanding
  • Outstanding ability to think creatively and identify and resolve problems.
  • Excellent analytical, organizational, project management, and time management skills
  • Motivate & inspire team members.
  • Maintain healthy group dynamics.
  • Guide the team based on management direction.
  • Ability to professionally interact with people of diverse cultures and regions.
  • Ability to juggle multiple projects simultaneously.
  • Create an environment orientated to trust, open communication, creative thinking & cohesive team effort.
  • Recognize & celebrate team & individual accomplishments & exceptional performance.
  • Strong networking abilities.
  • Be able to deal with ambiguity, be able to interact with a cross section of people, and effectively influence others without direct authority.

Desired Qualifications

  • MBA or Equivalent certificate in business related topic.

Soft Skills

  • Solid problem-solving, consultative, and research skills as well as negotiation skills with a high sense of urgency.
  • Individual should be very organized, systematic, and have outstanding time management skills to work effectively.
  • Strong Assertive communication.
  • Demonstrated self-confidence and self-reliance in conducting demonstrations, training, and experience working in Business-to-Business situations.
  • Strong presentation, organization, multitasking, and time management skills.
  • Ability to work independently, as well as collaborate with a team.

Why should you join our team?

  • A unique culture with lived corporate values for an appreciative and supportive working atmosphere.
  • Employee recognition programs.
  • A variety of training and development opportunities.
  • A work-life balance.
  • Employee Referral Bonus Program.
  • Multicultural team interaction.
  • Giving back to society- employee initiatives.
  • ONE TREE PLANTED -> one tree for each hiring globally.
  • Corporate events/ team buildings.
  • Latest technologies for our customers and colleagues.
  • · and more

Disclaimer /Please note the following:

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.


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