Customer Engagement Management Advisor

hace 3 semanas

Tlaquepaque, México HP A tiempo parcial

HP is ranked among the Top Companies to work. Among the recognitions include, One of the World’s Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for 27 years. Furthermore, HP has received two consecutive Diversity Leader Awards from Profiles in Diversity Journal. HP was also awarded the Gold Medal by World Environment Center for International Corporate Achievement in Sustainable Development.

Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Responsibilities:

  • Acts as a first point of contact for regular, on- going customer accounts on daily operational matters.

  • Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).

  • Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.


Education and Experience Required:

  • First level university degree or equivalent experience.

  • Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).


Knowledge and Skills:

  • Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and local language as well as other languages as required.

  • Basic problem-solving and analytical skills.

  • Basic knowledge of the end-to-end process of sales operations.

  • Basic knowledge of local legal compliance issues.

  • Ability to structure and apply basic organizational skills to manage daily operational issues.


  • Customer Engagement Management Advisor

    hace 4 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    HP is ranked among the Top Companies to work. Among the recognitions include, One of the World’s Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for...

  • Customer Engagement Management Advisor

    hace 3 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    HP is ranked among the Top Companies to work. Among the recognitions include, One of the World’s Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for...

  • Customer Engagement Management Advisor

    hace 4 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    HP is ranked among the Top Companies to work. Among the recognitions include, One of the World's Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for 27...

  • Customer Engagement Management Advisor

    hace 4 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    HP is ranked among the Top Companies to work. Among the recognitions include, One of the World's Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for 27...

  • Customer Engagement Management Advisor

    hace 4 días

    Tlaquepaque, Jalisco, México HP A tiempo completo

    HP is ranked among the Top Companies to work. Among the recognitions include, One of the World's Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for 27...

  • Customer Engagement Management Advisor

    hace 3 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    HP is ranked among the Top Companies to work. Among the recognitions include, One of the World's Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for 27...

  • Customer Engagement Management Advisor

    hace 4 semanas

    Tlaquepaque, México HP A tiempo parcial

    HP is ranked among the Top Companies to work. Among the recognitions include, One of the World’s Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for...

  • Junior Customer Engagement Management Advisor

    hace 3 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    HP is ranked among the Top Companies to work. Among the recognitions include, One of the World’s Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for...

  • Customer Support Representative

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling....

  • Engagement and Operations Manager

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **ENGAGEMENT & COMMUNICATIONS**: In support of the Head of Print Marketing and on behalf of the Print Marketing SPO Office, this person will be developing the strategy for internal/external engagement and communication. In addition, this person will also execute internal/external engagement and communication according to the strategy, and in cooperation with...

  • Us Federal Customer Engagement Mgmt

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters. - Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post - sales programs). - Engages with...

  • Engagement and Operations Manager

    hace 4 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    ENGAGEMENT & COMMUNICATIONS: In support of the Head of Print Marketing and on behalf of the Print Marketing SPO Office, this person will be developing the strategy for internal/external engagement and communication. In addition, this person will also execute internal/external engagement and communication according to the strategy, and in cooperation with...

  • Account Support Management

    hace 4 días

    Tlaquepaque, México Hewlett Packard Enterprise A tiempo completo

    Account Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Job Family Definition:_** **_ Management Level Definition:_** **_ Responsibilities: _** - Integrate technical knowledge and business understanding to create solutions for customer. - Mentor/consult with team members,...

  • Customer Support Representative

    hace 4 semanas

    Tlaquepaque, México HP A tiempo completo

    Customer Support Representative Description - Job Summary• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying...

  • Customer Support Representative

    hace 3 semanas

    Tlaquepaque, México HP A tiempo completo

    Customer Support Representative Description - Job Summary• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying...

  • Customer Support Representative

    hace 4 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Customer Support RepresentativeDescription -Job Summary• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying...

  • Customer Support Representative

    hace 4 días

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Customer Support RepresentativeDescription -Job Summary• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying...

  • Customer Support Representative

    hace 3 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Customer Support RepresentativeDescription -Job Summary• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying...

  • Latam Retail Partner Operational Advisor

    hace 4 días

    Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    LATAM Retail Partner Operational Advisor page is loaded LATAM Retail Partner Operational Advisor Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 2 Days Ago job requisition id LATAM Retail Partner Operational Advisor Description - Job Summary This role is responsible for providing operational support to accounts and partners...

  • Customer Support Representative

    hace 4 días

    Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Customer Support Representative page is loaded Customer Support Representative Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 3 Days Ago job requisition id Customer Support Representative Description - Job Summary This role is responsible for acting as the point of contact for addressing basic customer concerns while...