Junior Customer Engagement Management Advisor
hace 4 meses
HP is ranked among the Top Companies to work. Among the recognitions include, One of the World’s Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for 27 years. Furthermore, HP has received two consecutive Diversity Leader Awards from Profiles in Diversity Journal. HP was also awarded the Gold Medal by World Environment Center for International Corporate Achievement in Sustainable Development.
**_ Responsibilities: _**
- Acts as a first point of contact for regular, on
- going customer accounts on daily operational matters.
- Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
- Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
**_ Education and Experience Required: _**
- First level university degree or equivalent experience.
- Typically 0-2 years of related experience (e.g., supply chain, customer service, procurement, financial management).
**_ Knowledge and Skills: _**
- Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English and local language as well as other languages as required.
- Basic problem-solving and analytical skills.
- Basic knowledge of the end-to-end process of sales operations.
- Basic knowledge of local legal compliance issues.
-
Customer Engagement Management Advisor
hace 4 meses
Tlaquepaque, México Hewlett Packard A tiempo completoHP is ranked among the Top Companies to work. Among the recognitions include, One of the World’s Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for...
-
Customer Engagement Manager
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob Summary:This role is a Customer Engagement Management Advisor II within the US Consumer Order Management team at Hewlett Packard. Our charter is to deliver Total Partner Experience through process efficiencies, internal/external collaboration, teamwork, and process knowledge while contributing to HP's financial goals.Key Responsibilities:Acts as a first...
-
Operational Process Analyst
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob SummaryThis role is responsible for acting as the primary point of contact for addressing customer concerns while managing records of all interactions to share insights with internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling.Key...
-
Enterprise Customer Engagement Manager
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob SummaryWe are seeking a highly skilled Enterprise Customer Engagement Manager to join our team at Hewlett Packard. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our top-tier customers, providing exceptional customer service, and driving business growth through strategic...
-
Customer Engagement Manager
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob SummaryWe are seeking a highly skilled Customer Engagement Manager to join our team at Hewlett Packard. As a key member of our organization, you will be responsible for leading a team of individual contributors to resolve moderately complex issues and providing exceptional customer service to our top-tier retail customer accounts.Key ResponsibilitiesAct...
-
Customer Service Representative
hace 4 días
Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completoJob SummaryThis role is responsible for acting as the point of contact for addressing basic returns related customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or...
-
Customer Support Representative
hace 4 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling....
-
Customer Service Representative Jr.
hace 4 días
Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completoAbout the RoleThis position is responsible for serving as the primary point of contact for addressing customer concerns related to returns, while maintaining accurate records of all interactions to share insights with internal teams.Key ResponsibilitiesAssist in developing and implementing customer engagement strategies aligned with the organization's goals...
-
Customer Service Representative Jr.
hace 4 días
Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completoJob Summary:This role is responsible for acting as the point of contact for addressing basic returns related customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or...
-
Customer Service Associate
hace 4 días
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo{"Job SummaryThis role is responsible for acting as the point of contact for addressing customer concerns while managing records of all interactions to share insights with internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling. The role...
-
Engagement and Operations Manager
hace 4 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**ENGAGEMENT & COMMUNICATIONS**: In support of the Head of Print Marketing and on behalf of the Print Marketing SPO Office, this person will be developing the strategy for internal/external engagement and communication. In addition, this person will also execute internal/external engagement and communication according to the strategy, and in cooperation with...
-
DEI Engagement Lead
hace 2 días
Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completoJob Title: DEI Engagement LeadAt Hewlett Packard Enterprise, we are committed to fostering a culture of inclusion and diversity. We are seeking a highly skilled and experienced DEI Engagement Lead to join our team.About the Role:The DEI Engagement Lead will partner with Business Unit/Geographic HR Business Partners to drive DEI initiatives in alignment with...
-
Order Fulfillment Sme
hace 3 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. - **_ Responsibilities: _** - Responsible for orders to...
-
Order Fulfillment Sme
hace 3 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job description**: This is an Order Fulfilment role within the US Customer Operations Indirect team, supporting the US Market. Customer facing role with strong partner engagement. Accountable for order execution, backlog management to support customer requirements, to enable HPs financial objectives. **_ Responsibilities: _** - Responsible for orders to...
-
Customer Service Representative
hace 2 semanas
Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completoJob SummaryThis role is responsible for acting as the primary point of contact for addressing customer inquiries, concerns, and feedback while maintaining accurate records of all interactions to share insights with internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for...
-
Account Support Management
hace 3 meses
Tlaquepaque, México Hewlett Packard Enterprise A tiempo completoAccount Support Management This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Job Family Definition:_** **_ Management Level Definition:_** **_ Responsibilities: _** - Integrate technical knowledge and business understanding to create solutions for customer. - Mentor/consult with team members,...
-
Us Federal Customer Engagement Mgmt
hace 4 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**_ Responsibilities: _** - Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters. - Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post - sales programs). - Engages with...
-
Noth America Sales Compensation Advisor
hace 3 meses
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** **Responsibilities** - Drives multiple complex operational processes throughout the entire sales cycle, such as configuration & quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting. - Collaborates closely with various stakeholders, including...
-
Junior Procurement Specialist
hace 2 semanas
Tlaquepaque, Jalisco, México Arrow Electronics, Inc. A tiempo completoJob SummaryArrow Electronics, Inc. is seeking a highly motivated and detail-oriented Junior Procurement Specialist to support our procurement team in Guadalajara. As a Junior Procurement Specialist, you will be responsible for managing purchase orders, expediting factory purchase orders, and coordinating with suppliers to meet customer demands.Key...
-
Junior Buyer
hace 3 meses
Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo**Position**: Junior Buyer Arrow is seeking an energetic and enthusiastic Junior Buyer to join our team in Guadalajara. You will be responsible for supporting new supplier lines. **What You'll Be Doing**: - Fulfill purchase orders and manage backlog. - Expedite factory purchase orders to meet customer open order demands. - Match open orders to customer...