![Lyft](https://media.trabajo.org/img/noimg.jpg)
Operations Support Analyst
hace 5 días
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members across key business areas in the country, and we are looking to continue growing by providing team members with the best work experience.
Lyft knows that transportation isn’t just about cars, it’s about enjoying the ride no matter the method. That’s why in 2018, Lyft leaned in to bikeshare in order to provide mobility solutions that people love and cities need.
Lyft is looking for a Bikeshare Analyst on its Support Operations team. This team provides support on a wide range of technical topics and acts as a bridge to engineering for our customers. Our customers include our operators, International clients (including Bixi), marketing teams, rider support agents, product, policy teams as well as other internal customers. In this role, you’ll triage and investigate issues, then solve via direct action by you to keep our business running smoothly.
Responsibilities:
Act as the primary point of contact for our operators, promptly addressing their queries and troubleshooting any system-related issues they encounter.
Bridge information between our customers, our engineering teams and between departments
Collaborate with cross-functional teams to implement and refine technology-related operational processes
Plan and execute system upgrades with our cross functional teams
Install, configure, monitor, update, and conduct log analysis on various components of our technology stack
Provide feedback to the product and engineering teams based on encountered issues and suggest potential enhancements to our systems
Support our international partners with system configuration
Prepare and train our operators in operating our system
Able to lead large projects from idea to successful execution
Experience:
Preferred Bachelor’s in Computer Science or related field
Minimum of 3 years of experience in technology and customer service roles
Experience or exposure to distributed systems
Experience working with databases, relational or SQL
Experience with ticketing systems (Jira is preferred)
Experience with Linux/UNIX
Experience in managing cloud infrastructure (e.g., AWS, GCP)
Strong customer service orientation
Ability to thrive in a startup environment
Capable of writing thorough, scalable, and clear documentation
Must be fluent in spoken and written English and Spanish
This role will be in-office on a hybrid schedule if an established Lyft Location is available to the Mexico City region — Hybrid Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year.
-
Operations Support Analyst
hace 1 mes
Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...
-
Operations Support Analyst
hace 5 días
Mexico City DNV A tiempo completoIn SCPA, we substantiate our customers’ claims regarding the quality, safety, security, and sustainability performance of their supply chains, systems, and products. We aim to secure long-term recurring positions that are regulatory and standard-driven. We also offer compliance facilitation to support our customers in preparing for advancing requirements...
-
Operations Support Analyst
hace 2 semanas
Mexico City Lyft A tiempo completoAt Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members across...
-
Payroll Operations Analyst
hace 1 mes
Mexico City emerson A tiempo completoThe Payroll Operations Analyst is a key member of the Global HRIS and Payroll Operations Team. In this capacity the Analyst will act as the expert with knowledge in all areas of Payroll operations support. The main objective of the analyst is to ensure that the team is achieving the desired level of customer service through operational support to achieve...
-
Payroll Operations Analyst
hace 4 semanas
Mexico City emerson A tiempo completoThe Payroll Operations Analyst is a key member of the Global HRIS and Payroll Operations Team. In this capacity the Analyst will act as the expert with knowledge in all areas of Payroll operations support. The main objective of the analyst is to ensure that the team is achieving the desired level of customer service through operational support to achieve...
-
Sales Operations Sr. Analyst
hace 2 meses
Mexico City Docplanner A tiempo completoDescripción del empleo Position Objective The analyst will be responsible for giving support making data analisis, carrying out data quality, and data check procedures. Collaborate in the review, cleaning and correction of the Doctoralia databases and support with the maintenance of consistency and integrity of the information. Review and correct...
-
Sales Operations Sr. Analyst
hace 4 semanas
Mexico City Docplanner A tiempo completoDescripción del empleo Position Objective The analyst will be responsible for giving support making data analisis, carrying out data quality, and data check procedures. Collaborate in the review, cleaning and correction of the Doctoralia databases and support with the maintenance of consistency and integrity of the information. Review and correct...
-
Payroll Operations Analyst
hace 5 días
Mexico City Copeland A tiempo completoThe Payroll Operations Analyst is a key member of the Payroll Operations Team. In this capacity the Analyst will act as the expert with knowledge in all areas of Payroll operations support. The primary objective of the analyst is to ensure that the team is achieving the desired level of customer service through operational support to achieve the global...
-
Sales Operations Sr. Analyst
hace 2 meses
Mexico City Doctoralia Mexico A tiempo completoDescripción de la empresaDoctoralia is the leading platform that connects Health Specialists with Patients through our website and applications. We are a SaaS company that provides solutions to digitize the health sector. Descripción del empleoPosition ObjectiveThe analyst will be responsible for giving support making data analisis, carrying out data...
-
Sales Operations Sr. Analyst
hace 4 semanas
Mexico City Doctoralia Mexico A tiempo completoDescripción de la empresaDoctoralia is the leading platform that connects Health Specialists with Patients through our website and applications. We are a SaaS company that provides solutions to digitize the health sector. Descripción del empleoPosition ObjectiveThe analyst will be responsible for giving support making data analisis, carrying out data...
-
Operations Support
hace 14 horas
Mexico City Lyft A tiempo completoAt Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members across...
-
Revenue Operations Manager
hace 1 mes
Mexico City Support Shepherd A tiempo completoOPEN FOR LATAMFULL TIME REMOTEPosition: Revenue Operations ManagerType of contract: Independent contractor Working Hours: 9AM-5PM CST Holidays: Local holidaysSalary Range: 2000 - 2500 USD/Monthly Somewhere, is a headhunter agency hiring talented people across Latam for international clients! Scope of the Role We seek a Revenue Operations Manager to...
-
Revenue Operations Manager
hace 4 semanas
Mexico City Support Shepherd A tiempo completoOPEN FOR LATAMFULL TIME REMOTEPosition: Revenue Operations ManagerType of contract: Independent contractor Working Hours: 9AM-5PM CST Holidays: Local holidaysSalary Range: 2000 - 2500 USD/Monthly Somewhere, is a headhunter agency hiring talented people across Latam for international clients! Scope of the Role We seek a Revenue Operations Manager to...
-
Sales Operations Sr. Analyst
hace 5 días
Mexico City MioDottore A tiempo completoDescripción de la empresa Doctoralia is the leading platform that connects Health Specialists with Patients through our website and applications. We are a SaaS company that provides solutions to digitize the health sector. Descripción del empleo Position Objective The analyst will be responsible for giving support making data analisis,...
-
Payroll Operations Analyst Sr
hace 5 días
Mexico City emerson A tiempo completoThe Senior Payroll Operations Analyst is a key member of the Payroll Operations Team. In this capacity the Analyst will act as the expert with knowledge in all areas of Payroll operations support. The primary objective of the Analyst is to ensure that the team is achieving the desired level of customer service through operational support to achieve the...
-
Operations Support Agent
hace 5 días
Mexico City Indie Campers A tiempo completoTHE ROLE We are looking for an Operations Support Agent to be part of our Operations Excellence team - you will be responsible for engaging in friendly contacts with our internal operational teams all over the United States, Canada, Australia and New Zealand, responding to all inquiries and assisting them with the daily activities and needs. As...
-
K9 Operations Analyst
hace 3 meses
Mexico City SGI Global, LLC A tiempo completoSGI Global LLC is seeking fluent Spanish speaking K9 Operations Analyst to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico, which requires professional and administrative support services to work with the U.S. Foreign Assistance Program to Mexico.Responsibilities:The position is...
-
K9 Operations Analyst
hace 4 semanas
Mexico City SGI Global, LLC A tiempo completoSGI Global LLC is seeking fluent Spanish speaking K9 Operations Analyst to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico, which requires professional and administrative support services to work with the U.S. Foreign Assistance Program to Mexico.Responsibilities:The position is...
-
Travel Agency
hace 1 mes
Mexico City JPMorgan Chase & Co. A tiempo completoAs an Accounting Operations Analyst in Finance Operations, you will focus on the implementation of production tools and processing activities, including any adjustments, reconciliations, and data validations. You will partner with Technology and various project teams to design new processes for implementation, work in an Agile work stream while meeting...
-
Travel Agency
hace 4 semanas
Mexico City JPMorgan Chase & Co. A tiempo completoAs an Accounting Operations Analyst in Finance Operations, you will focus on the implementation of production tools and processing activities, including any adjustments, reconciliations, and data validations. You will partner with Technology and various project teams to design new processes for implementation, work in an Agile work stream while meeting...