Solutions Specialist

hace 1 mes

Mexico City Qualtrics A tiempo completo

At Qualtrics, we create software the worldâs best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformâwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionâbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, youâll be part of a nimble group thatâs empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You wonât have to look to find growth opportunitiesâready or not, theyâll find you. From retail to government to healthcare, weâre on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think thatâs work worth doing.

The Role: As a member of the Qualtrics Research Services Team, you will be responsible for learning about our partner network and finding the best partners for our academic, corporate, and enterprise clients. Additionally, you will be tasked with selecting the correct vendor for each project and assisting with pricing and strategy. This role requires attention to detail and the ability to work well with multiple teams, including Sales, Research Delivery, and customers.

Why We have this Role: The Qualtrics Research Services Team is instrumental in contributing to Qualtrics' overall revenue. With our business unit growing at an incredible rate, there is a pressing need to hire top talent to keep up with demand. This role plays a crucial part in ensuring that the right partners are selected for each project, allowing us to deliver high-quality solutions to our clients.

How You'll Find Success: 

  • Ability to work closely with the sales team to scope out projects and select the appropriate vendors. 
  • Deep understanding of market research and being able to design solutions that meet the specific business needs of our clients. 
  • Attention to detail and ability to recognize challenges in potential projects 
  • Ability to provide recommendations and ensure the successful execution of each project

How You'll Grow: In this role, you will have the opportunity to expand your knowledge and skills in market research and solution design. You will have access to market research courses and Qualtrics certification courses to further develop your expertise in these areas. Additionally, you will work collaboratively with various teams within Qualtrics, allowing you to gain business acumen and technical abilities that will help you effectively leverage the power of the Qualtrics platform. This role offers ample opportunities for personal and professional growth.

Things You'll Do:

  • Coordinate with external market research partners to ensure the success of each research project
  • Oversee the bidding process for 5-15 new projects daily
  • Continuously gain knowledge through market research courses and Qualtrics certification courses
  • Collaborate with Sales, Research Services, Engineering, and other teams to create compelling solutions
  • Assist in driving sales pipeline and achieving Research Services billing targets
  • Articulate the business value of solutions by understanding customer's business requirements
  • Drive operational efficiencies across the Research Services team
  • Stay updated with market trends, target industry insights, competition, and industry regulatory/compliance requirements
  • Maintain expert knowledge of the Qualtrics Brand Experience, Core XM, and other products
  • Take ownership of opportunities, work independently, manage multiple projects, and adapt to ambiguity and last-minute changes

What We're Looking for on Your Resume:

  • Bachelor's degree (or international equivalent)
  • Detail-oriented mindset
  • Ability to work well with Sales, Research Delivery, and customers
  • Strong affinity for market research, research design, solution selling, technology, and customer engagement
  • Excellent communication and presentation skills, with the ability to articulate market research methodologies and technical concepts to customers
  • 1 - 2 years of experience in the SaaS or Market Research industry is preferred

What You Should Know about this Team: 

  • The Qualtrics Research Services Team is one of the largest and most consistent contributors to Qualtrics' overall revenue. 
  • Close-knit team that values collaboration and innovation. 
  • We work closely with various stakeholders to deliver high-quality solutions to our clients. 
  • Our team thrives in a dynamic and fast-paced environment.

Our Team's Favorite Perks and Benefits:

  • Work-life integration: frequent office events, team outings, and happy hours
  • Qualtrics Experience Bonus (+ 1,800 USD gross per calendar year) is a program designed to provide experiences to our employees they might not otherwise have.
  • Creative office design fostering innovation and collaboration
  • Up to the value of MXN 6,250 per quarter can be reimbursed for a variety of wellness activities via our dedicated platform, Forma.
  • Qualtrics pays 100% of the premiums for employees and their dependents. Medical and Vision plans are through MetLife, Dental plan is through Dentegra, and Minor Medical Insurance is through MediAccess.
  • 15 days per year (2 additional days per year after the 10th year, up to 25 days)
The Qualtrics Hybrid Work Model: our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.    Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
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Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.   Not finding a role thatâs the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.

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