Sr. Collections Associate

The Opportunity:

The Sr. Collections Associate will work under moderate supervision, obtain revenue by verifying transaction information; compute charges and refunds; prepare and mail invoices; and identify delinquent accounts and insufficient payments. Collect revenue by reminding delinquent accounts; notify customers of insufficient payments. Pay invoices by verifying transaction information; schedule and prepare disbursements; obtain authorization of payment. Resolves account discrepancies by investigating documentation; and issuing stop payments, payments, or adjustments.

The Sr. Collections Associate is responsible for collections & finding payment solutions for outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Will have to expand opportunities to work through different entities and adopt sharing of best practices and understanding of business. Will have to strike a balance between maintaining trustful relationships with customer segments and global strategic portfolios and ensuring timely payment thereby reducing past due and influencing DSO numbers positively.

If this position is of interest – let’s talk

What we’re looking for

• Education: High school diploma or GED required, bachelor’s degree a plus

• Experience:

• Communicate well in English, both written and verbal

• Positive attitude towards work, team, learning, and taking up initiatives/tasks.

• Proficiency in Microsoft Office – MS Word and MS Excel and/or MS Access

• Administrative Writing Skills, Organization, Data Entry Skills, General Math Skills, Financial Software, Analyzing Information, Attention to Detail, Thoroughness

• Reporting Research Results, Verbal & Written Communication, Analytical Abilities, Multi-Tasking, and time-bound performance.

• Flexibility to work in night shift and interact with North American customers.

• Skills and experience matching those, resolving customer-billing problems, maintaining accounts receivable delinquency, applying good customer service promptly, and maintaining healthy past due trending on the portfolios esp for large volume customer transactions.

• Have the ability to slice and dice the information of the customer in different views for identifying and spotting where the problems are at site level, product level, sales rep or entity basis.

• Ability to independently hold customer meetings and internal calls to escalate various viewpoints from a business perspective.

• Collaboration Tool: Microsoft Teams experience preferred.

• Preferred Qualifications:

How you will thrive and create an impact

As a major team contributor, this person will partner with carriers to:

• Collect customer payments in accordance with payment due dates by making proactive customer outbound calls in a professional manner while keeping and improving customer relations.

• Should initiate frequent dunning and customer inquiries for payments on outstanding Accounts
  receivables invoices based on various strategies adopted based on business priority.

• Role of mentor and back up for the associates in charge of and bringing them up the learning curve.

• Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment.

• Making outbound collection calls in a professional manner while keeping and improving customer relations.

• Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.

• Based on customer responses, recommend and implement action plans for resolving delinquent
  transactions. Action plans may require the credit analyst to engage VWR associates from other
  departments, e.g., sales reps, pricing, etc. or outside parties, e.g., vendors, freight carriers, etc.

• Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.

• When necessary, escalate collection problems to CFS Management and/or Sales Team to assist in collection/resolution process.

• Approve and authorize release of orders according to credit line and payment history within established guidelines.

• Communicate the status of the assigned portfolio and/or specific accounts to CFS Management and/or Sales Team.

• Work on special projects, e.g., account clean up, as needed.

• Identify issues attributing to account delinquency and discuss them with management.

• Review and monitor assigned accounts and all applicable collection reports.

• Provide timely follow-up on payment arrangements.

• Process Payments & Refunds as applicable.

• Resolve billing and customer credit issues.

• Update account status records and collections effort.

• Report on collection activity and accounts receivable status.

• Mail correspondence to customers to encourage payment of delinquent accounts.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at **********@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

---