Presales Technical Consultant Intern

Presales Technical Consultant Intern

Description -

The following posting is a pipeline requisition, meant to accumulate candidates for Presales Consultants in Guadalajara, MX. Qualified applicants will be contacted in concert with the approval and publication of identical, approved positions within HP. Candidates who identify with a group that is historically underrepresented in the technology sector including by not limited to, African American, Latino, Native American, individuals with disabilities and veterans are encouraged to apply.

About HP:

Today HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939, we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.

About the Role:

We are currently seeking dedicated individuals to join our innovative Inside Presales Technical Consultants (TC) team, serving as trusted advisors to both our customers, partners and sales professionals. This internship for Technical Presales role within the Global Services & Solutions organization is perfect for students of technical fields in the last year of graduation. We are committed to fostering an inclusive workplace and encourage applications from candidates of all backgrounds.

As an Inside Presales Technical Consultant, you will provide technical presales support for the HP Commercial portfolio of Personal Systems products, services and solutions. Our team supports multiple languages across the world ensuring a diverse and collaborative work environment.

Mission of the Inside Presales Technical Consultant (TC):

To support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Personal Systems products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).

Career Path:

The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Senior Inside TC, Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments i.e. Technical Marketing, Product Management, IT, etc., within the company are also possible.

Key Highlights:

• The internship provides continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.
• The ideal candidate should have a genuine passion for technology. English fluency is required for internal communication, team meetings, and training, with proficiency in another language considered a significant advantage

Responsibilities:

• Provide technical recommendations, direction, and guidance on HP Personal Systems offerings.
• Respond to and track technical questions from internal or external requestors
• Present the advantages of HP’s Personal Systems products and solutions.
• Assist sales representatives in responding to customers’ requests (RFI, RFP, RFQ).
• Support sales opportunities with in-depth technical understanding of HP’s offerings.
• Provide support on the status of technical and environmental regulations.
• Deliver trainings to other departments about Personal Systems/Print products and solutions.
• Manage technical escalations and provide proactive technical updates to the sales community.
• Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).
• Ensure a competitive and appropriate level of technical and professional competence.

Knowledge/Skills Required:

• Advanced proficiency in spoken and written English. Proficiency in another language is advantageous.
• Student in the last year of University graduation preferably in a technical/engineering field or computer science or any related to these fields.
• Interest in computer technologies, hardware, operating systems, software, and networking technologies
• Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
• Self-motivated with the ability to operate with minimal tactical direction.
• Demonstrated motivation to seek knowledge and continuous learning.

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Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement