Training Manager I
hace 3 semanas
Job Title:
Training Manager IJob Description
The Training & Quality Manager To manage and facilitate, in a dynamic and passionate manner, the performance and deliverables of a client specific Training and Quality teams to exceed the expectations of the company and clients based in a continuous improvement of an effective and efficient operational delivery and end user satisfaction.KEY ACCOUNTABILITIES
â¢Develop, establish, and review Quality and Training procedures, standards and specificationsâ¢Standardize SLAs and assure execution according to customer and operational needsâ¢Monitor performance through data gathering and create statistical reportsâ¢Investigate causes of quality problems, suggest changes, propose solutions, and executeâ¢Assure that Team Leads and direct reports obtain and maintain technical and instructional knowledge and skillsâ¢Analyze the departmentâs needs to develop innovative programs or modify and improve existing onesâ¢Execute periodic round tables with Trainees, Trainers, Quality Agents, Operations, and Clients for process improvements with cost-effective alternativesâ¢Identify opportunities for automation to improve efficienciesâ¢Develop and analyze reports for Operation Managers and Clients with the necessary execution plansâ¢Periodic monitor of Training Instructor performance and effectiveness of training programsâ¢Regularly collaborates with Clients, Operations, Training Leads, QA Leads, QA Analysts and Trainers for feedback, updates, and action plans for driving key training projectsâ¢Perform employee development and administrative supervision of Team Leads and direct reportsâ¢Develop the departmentâs scorecard with measurement of demonstrable resultsâ¢Proactively removes outliers and potential risksâ¢Participates and leads in strategic and operational planning sessions for the organizationâs developmentâ¢Looks to reduce waste and increase efficiencyâ¢Applies Six Sigma methodologyREQUIRED SKILLS
- Bachelorâs degree preferred
- Strong communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverables
- Ability to mentor, coach and provide direction to a team of employees
- Self-starter, sense of urgency, and works well under pressure
- Ability to foster a sense of professionalism and relationship building for self and team
- Results and detail Oriented
- Strong data analysis and self â driven individual
- Strong problem solving and critical thinking skills
- Ability to present complex information to a variety of audiences / Strong teamwork
- Ability to create important level presentations for clients
#CNXLATAM
Location:
MEX Mexico City Downtown InsurgentesLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
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