Call Center Manager

hace 3 semanas

Mexico City Sagan A tiempo completo

Job Title: Call Center Manager - Latam
Location: Remote (CST Timezone)

Working Schedule: Monday - Friday, 11:00 AM to 07:00 PM CST (Need to have staggered hours to have weekend call coverage)

Job Description:

We are seeking an experienced Offshore Call Center Manager to spearhead the development and growth of our offshore call center team. The ideal candidate will possess a strong background in solar sales and management, with a proven track record of achieving and exceeding sales targets.

Key Responsibilities:

Team Leadership and Management:

  • Lead and inspire a team of call center representatives to achieve performance targets and sales goals.
  • Conduct regular performance evaluations, provide constructive feedback, and implement improvement plans as needed.
  • Cultivate a positive and collaborative work environment that fosters individual growth and team success.

Sales Training and Coaching:

  • Develop and implement comprehensive sales training programs to equip team members with the skills and knowledge necessary for success.
  • Provide ongoing coaching and support to representatives, including effective objection-handling techniques and critical thinking skills during customer interactions.
  • Monitor calls regularly to deliver real-time feedback and coaching to enhance performance and customer satisfaction.

Customer Acquisition Strategy:

  • Collaborate with internal teams and external partners to ensure the call center targets the right customer demographics and segments.
  • Utilize customer data analytics to optimize lead generation strategies and drive continuous improvement in appointment settings.

Communication and Reporting:

  • Maintain effective communication channels with onshore teams to provide updates on call center operations, performance metrics, and opportunities for improvement.
  • Generate regular reports and insights to track progress toward goals and identify areas for enhancement.
  • Serve as a liaison between the offshore call center and other departments to facilitate seamless coordination and alignment.

Qualifications:

  • 2+ years of experience in call center management, preferably within the solar industry.
  • Strong leadership skills with the ability to motivate and inspire a team to achieve exceptional results.
  • Proficiency in using call center software, with experience in 59dialer preferred.
  • Excellent communication and interpersonal skills, with a customer-centric mindset.

Nice-to-Haves:

  • Previous experience in solar call center management.

  • Ejecutivo Atn a Clientes Call Center AT&T

    hace 1 mes

    Mexico City AT&T A tiempo completo

    Salario: $8.058 MXN al mes. Objetivo de la posicion Atender los requerimientos de los clientes vía telefónica de AT&T y/o cualquiera de sus marcas y proveer información correcta y completa siguiendo los procesos, procedimientos, políticas y reglamento, establecidos para call center para lograr la satisfacción de los clientes.       Principales...

  • Manager de Contact Center

    hace 3 días

    Mexico City Michael Page A tiempo completo

    Gestionar el plan estratégico y operación del centro de contacto así como garantizar la productividad del equipoGerente de Contact Center - bilingue|Banca y Servicios FinancierosLicenciatura concluida - titulado5 años de experiencia liderazgo Contact CenterInglés avanzadoGestión de equipos, resolución de problemas.Sueldo bruto de 70,000 MXN SGM y...

  • Call center

    hace 1 mes

    Puebla City, México Av asesoria y consultoria automotriz A tiempo completo

    Estamos reclutando personal con amplia pasión por el tema de comunicación.Solicitamos personal con experiencia mínima de 1 año en el área de call center, preferentemente en el ramo de contacto con clientes.OFRECEMOS:Pago por llamada concluidaCartera asignadaCrecimiento laboral.Capacitación constante.FUNCIONES:Atención al cliente vía llamada...

  • Ejecutivo telefónico y ventas

    hace 3 semanas

    Mexico City MDY Contact Center & BPO A tiempo completo

    MDY Contact Center & BPO, tiene una campaña con SI VALEEstamos en búsqueda de tu talento Experiencia mínima con gran habilidad de comunicación $7500 + bonos no topados Apoyo económico para el transporte Capacitación y remuneración por la misma Prestaciones de ley Oportunidad de crecimiento Estamos en calle Odesa, a unas cuadras del metro Eje Central

  • Manager de Contact Center

    hace 3 días

    Mexico City Michael Page A tiempo completo

    Detalles del clienteBanca y servicios financierosDescripción de la vacanteGestionar el plan estratégico y operación del centro de contacto así como garantizar la productividad del equipoPerfil del candidatoLicenciatura concluida - titulado5 años de experiencia liderazgo Contact CenterInglés avanzadoGestión de equipos, resolución de problemas.Oferta...

  • Manager Command Center

    hace 1 mes

    Mexico City Citi A tiempo completo

    The Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and...

  • Regulatory Reporting Senior Manager

    hace 2 semanas

    Mexico City HSBC A tiempo completo

    If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of Regulatory Reporting Senior Manager  Role purpose: The Regulatory Reporting Manager is responsibility is for...

  • CX Engagement Specialist

    hace 1 mes

    Mexico City Findasense A tiempo completo

    El RolEsta posición tiene el propósito de mantener la comunicación directa con nuestros clientes y consumidores manteniendo un estándar elevado en calidad y servicio al cliente.Requirements¿Qué harás? Serás la cara de la marca, actuando como la voz de la compañía y la voz de los consumidores para la compañía. Crearás y mantendrás conexiones con...

  • Shift Operations Manager

    hace 1 mes

    Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    Role Overview: The Shift Operations Manager plays a crucial role in our Network Operations Center, overseeing a designated shift and ensuring round-the-clock support. This position entails managing a diverse team, ensuring operational excellence, and collaborating across departments to maintain service stability. Key Responsibilities: ·Lead and...

  • Client Services Manager- Trillingual

    hace 1 mes

    Mexico City Park Place Technologies A tiempo completo

    Client Services Manager The Client Services Manager is responsible for the implementation, customer management, performance management, and communication internally and externally of the tasks associated with implementation of specific Field Service/Repair Center Contracts. The Client Services Manager assists the Director of Client Services in planning...

  • Call Center Agent

    hace 1 mes

    Mexico City KONE A tiempo completo

    Description Are you ready to make your next career move to join our team as a bilingual KC3 Agent ? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! The KC3 Agent is KONE customers' first point of contact for service related needs involving their elevators, escalators and moving walkways,...

  • Ejecutivo call center

    hace 2 semanas

    Mexico City GAP151008E98 A tiempo completo

    facturacionTareasfactuacion y atencion a clientesRequisitosedad 18-38preparatoria en adelanteBeneficiosprestaciones de leyhorario lunes a viernes 9-6sabado 9-2

  • Inside Account Manager

    hace 1 mes

    Mexico City Nexeo Plastics A tiempo completo

    Nexeo Plastics facilities are ISO 9001 certified. We diligently observe a commitment to quality in all of our practices and adhere to a defined quality policy. Basic Purpose The Inside Account Manager will manage a sales territory of existing customers that provides growth consistent with strategic goals. As the Inside Account Manager, the person will...

  • Category Manager

    hace 1 mes

    Mexico City Alia Integrando Talento A tiempo completo

    Importante empresa dedicada a productos de panificación, lider en el mercado de mantequillas y margarinas, está en búsqueda de CATEGORY MANAGER Actividades a realizar:Desarrollar estrategias a corto, mediano y largo plazo para el crecimiento y la rentabilidad de la categoría/ especialidad.Colaborar con el equipo comercial y desarrollo de productos para...

  • Project Manager, Americas PMO

    hace 2 semanas

    Mexico City Lenovo A tiempo completo

    Description and Requirements We are seeking an experienced and results-driven Project Manager to join the Customer Delivery Management Team within the Lenovo Services & Solutions Group (SSG). This role will reside within the Americas Project Management Office. The ideal candidate will be responsible for leading the successful execution of complex...

  • Senior Specialist

    hace 3 días

    Mexico LTIMindtree A tiempo completo

    Job Title: Network Voice EngineerJob Description:As a Network Voice Engineer, you will play a crucial role in managing and optimizing our voice communication systems. You will be responsible for maintaining, troubleshooting, and enhancing our VoIP infrastructure, ensuring seamless voice communication across the organization. The ideal candidate will have...

  • Account Manager

    hace 7 días

    Mexico City Celanese Corporation A tiempo completo

    Responsibilities: The Industrial, Medical and Consumer (IMC) Account Manager Role (AM) will be part of the Celanese Engineered Materials US/MX Sales Team and report to the Regional Sales Manager within the region. The IMC AM will be responsible for delivering accretive revenue and volume growth within a specified geographic territory. The IMC team...

  • Intendencia oficinas roma norte

    hace 4 semanas

    Mexico City Wise Interactions A tiempo completo

    Busco personal de limpieza para oficinas de call center Que maneje lista de insumos Disponibilidad para trabajar con personal a su cargo Horario de 12:00 a 21:00 de lunes a sábadoSecundarias trunca o terminadaSueldo base más prestaciones de leyBrindamos capacitación y con una persona que te apoyara en tu curva de aprendizajeNuestras oficinas se encuentra...

  • Consulting Manager

    hace 1 semana

    Mexico City Aon A tiempo completo

    Consulting Manager (Talent & Compensation) Aon is in the business of best decisions At Aon, we shape decisions for improvement to protect and enrich the lives of people around the world. As an organization, we are united through trust as an inclusive and diverse team, and we are passionate about helping our colleagues and clients succeed. ...

  • Consulting Manager

    hace 4 días

    Mexico City Aon A tiempo completo

    Consulting Manager (Talent & Compensation) Aon is in the business of best decisions At Aon, we shape decisions for improvement to protect and enrich the lives of people around the world. As an organization, we are united through trust as an inclusive and diverse team, and we are passionate about helping our colleagues and clients succeed. ...