IT End User Support Analyst II
hace 1 semana
Requirements
- Demonstrate English proficiency, both verbally and written.
- Possess customer service experience.
- 2+ years of IT experience providing End User support.
- Demonstrate basic Active Directory knowledge.
- Able to multitask and troubleshoot technical issues over the phone.
- Possess knowledge of MacOS
- Possess Knowledge of JAMF
Responsibilities
1. Receiving and Logging Tickets: Receive incoming calls, emails, or other forms of communication from end-users seeking technical assistance and log all relevant information in a ticketing system.
2. Troubleshooting and Issue Resolution: Identify, diagnose, and resolve basic technical issues reported by end-users, following standard operating procedures, and known solutions. This may include problems related to hardware, software, network connectivity, or system configurations.
3. Documentation and Knowledge Base: Maintain accurate records of each reported issue and its resolution in the ticketing system. Update the knowledge base with new solutions, troubleshooting steps, and frequently asked questions to facilitate self-service options for end-users.
4. Escalation and Collaboration: Collaborate with Tier 2 support team when issues require advanced technical expertise or further investigation.
5. Customer Service and Communication: Provide courteous, professional, and timely communication to end-users, ensuring a positive customer experience. Clearly explain technical concepts and steps in non-technical terms, offering guidance and reassurance.
6. Account and Access Management: Assist end-users with basic account-related tasks such as password resets, account creations, access provisioning, and permissions management, following established security protocols.
Note this candidate will be working a 5 day week however on a rotating scheduleâ¦(Monday-Friday, Tuesday-Saturday, Sunday-Thursday)
-
IT Support Analyst
hace 4 meses
Hermosillo, México Intugo A tiempo completo**Description** **DESCRIPTION** The IT Support Analyst’s role is to elevate end-user support services and guide the IT Support Analyst(s) in maintaining and improving the users’ productivity while providing the customers with a good experience when they request assistance. This includes leading the team in analyzing and resolving end-user hardware and...
-
IT End User Support Analyst Ii
hace 7 días
Hermosillo, México Conduent de Mexico S.A. de C.V. A tiempo completo**Requirements**: - Demonstrate English proficiency, both verbally and written. - Possess customer service experience. - 2+ years of IT experience providing End User support. - Demonstrate basic Active Directory knowledge. - Able to multitask and troubleshoot technical issues over the phone. - Possess knowledge of MacOS - Possess Knowledge of...
-
IT End User Support Analyst II
hace 1 semana
Hermosillo, México Conduent Business Services A tiempo completoRequirements Demonstrate English proficiency, both verbally and written. Possess customer service experience. 2+ years of IT experience providing End User support. Demonstrate basic Active Directory knowledge. Able to multitask and troubleshoot technical issues over the phone. Possess knowledge of MacOS Possess...
-
IT End User Support Analyst Ii
hace 4 meses
Hermosillo, México CONDUENT A tiempo completo**About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...
-
End User Support Specialist
hace 1 semana
Hermosillo, Sonora, México Conduent A tiempo completoAbout ConduentWe are a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates deliver exceptional outcomes for our clients and the millions of people who count on them.RequirementsTo succeed in this role, you will need to demonstrate:English proficiency, both verbally and...
-
IT Support Specialist
hace 1 semana
Hermosillo, Sonora, México Intugo A tiempo completo{"title": "IT Support Analyst", "description": "Job SummaryIntugo is seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing top-notch technical support to our users, ensuring their productivity and satisfaction.Key ResponsibilitiesProvide timely and accurate resolution of end-user...
-
IT Support Specialist
hace 1 semana
Hermosillo, Sonora, México Intugo A tiempo completo{"title": "IT Support Analyst", "description": "**Job Summary**At Intugo, we are seeking a highly skilled IT Support Analyst to join our team. As an IT Support Analyst, you will be responsible for providing top-notch technical support to our users, ensuring their productivity and satisfaction.**Key Responsibilities:**Provide timely and accurate resolution of...
-
End User Support Specialist
hace 3 semanas
Hermosillo, Sonora, México Conduent A tiempo completoAbout ConduentWe are a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates deliver exceptional outcomes for our clients and the millions of people who count on them.Our CultureWe value individuality and notice and appreciate the unique contributions of each associate. Our...
-
IT Support Specialist
hace 1 semana
Hermosillo, Sonora, México Sadler Recruitment A tiempo completoJob SummaryThe IT Service Desk Technician will play a crucial role in supporting all services, including applications, systems, hardware, and customers. This position requires a strong technical background and excellent communication skills to provide top-notch support to end-users.Main ResponsibilitiesProvide technical support to all local and remote IT...
-
IT Support Specialist
hace 1 semana
Hermosillo, Sonora, México Conduent Business Services A tiempo completoJob SummaryWe are seeking a skilled IT Support Specialist to join our team at Conduent Business Services. As an IT Support Specialist, you will be responsible for providing technical assistance to end-users, troubleshooting and resolving technical issues, and maintaining accurate records of each reported issue and its resolution.Key ResponsibilitiesReceive...
-
IT Support Specialist
hace 1 semana
Hermosillo, Sonora, México Grupo Estrategia A tiempo completoIT Support Engineer IWe are seeking a highly skilled IT Support Engineer I to join our team at Grupo Estrategia. As a key member of our technical support team, you will be responsible for providing comprehensive technical support to our coworkers, researching and resolving inquiries, and troubleshooting end-user computing problems.ResponsibilitiesProvide...
-
IT Support Specialist
hace 1 semana
Hermosillo, Sonora, México Grupo Estrategia A tiempo completoJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Grupo Estrategia. As an IT Support Specialist, you will be responsible for providing technical support to our employees, resolving technical issues, and troubleshooting problems.Key ResponsibilitiesProvide comprehensive technical support to employees, including...
-
IT Support Engineer I
hace 4 semanas
Hermosillo, México Grupo Estrategia A tiempo completoIT Support Engineer I Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join us today! We’re looking for people who strive to “Work Hard. Have Fun. Make History.” Responsibilities Include - Provide comprehensive technical support to coworkers. - Research, resolve, and respond to...
-
Logistics IT Analyst
hace 4 semanas
Hermosillo, México TE Connectivity A tiempo completoJob Overview IT Logistics Execution analyst, responsible for implementing, maintaining and consulting on LE topics (ie: Inventory, Receiving, Labeling, Shipping, Transportation). The analyst will be given an on-boarding program of functional and technical training, but “on the job” learning is required. A mentor is assigned to facilitate the on-boarding...
-
Logistics IT Analyst
hace 3 semanas
Hermosillo, Sonora, México TE Connectivity A tiempo completoAbout the RoleTE Connectivity is seeking a highly motivated and experienced IT Logistics Execution (LE) Analyst to join our global team. As a key member of our SAP professionals network, you will be responsible for implementing, maintaining, and consulting on LE topics, including inventory management, receiving, labeling, shipping, and transportation.Key...
-
Junior SAP Application Analyst
hace 3 semanas
Hermosillo, México ZOBELE Holding A tiempo completoOur team in **Hermosillo (Mexico)**, is currently looking for a: **JUNIOR SAP APPLICATION ANALYST - OPERATIONS** Involved in the ICT Function and reporting to the SAP Coordinator, our Junior SAP Application Analyst must act as business partner in supporting Process Owners, Key Users and End Users. **Responsibilities**: - Understand PO, KU, EU needs and...
-
Business Intelligence Analyst II
hace 1 semana
Hermosillo, Sonora, México Te Connectivity A tiempo completoJob Title: Business Intelligence Analyst IIAt Te Connectivity, we are seeking a highly skilled Business Intelligence Analyst II to join our team. As a key member of our Business Intelligence team, you will be responsible for managing the creation, maintenance, and continuous improvement of all SAP Material Master and production-related Master Data in SAP.Key...
-
IT Operations Analyst I
hace 3 meses
Hermosillo, México TE Connectivity A tiempo completoThis position’s primary responsibility is for Customer Service through supporting users IT requirements. Other responsibilities include incident support, troubleshooting problems according to TEIS policies, processes, and procedures. - General Activities: - Supports hardware installation and configuration and ongoing maintenance of the computer. - May...
-
Logistics IT Analyst
hace 2 semanas
Hermosillo, Sonora, México TE Connectivity A tiempo completoJob Overview TE Connectivity is a global leader in the electronic connectors and sensors industry. We are seeking a highly motivated and experienced IT Logistics Execution (LE) Analyst to join our team. The ideal candidate will have a minimum of 5 years of relevant SAP or Logistics Supply Chain experience, with knowledge of SAP ECC WM, SAP S4 eWM, and SAP...
-
SAP Application Analyst
hace 1 semana
Hermosillo, Sonora, México Zobele Holding A tiempo completoWe are seeking a skilled SAP Application Analyst - Operations to join our team in Hermosillo, Mexico.The ideal candidate will have a strong understanding of SAP processes and be able to analyze and improve existing workflows. Key responsibilities include:Key Responsibilities:Analyze and understand the needs of Process Owners, Key Users, and End...