End User Support Specialist

hace 1 semana


Hermosillo, Sonora, México Conduent A tiempo completo

About Conduent

We are a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates deliver exceptional outcomes for our clients and the millions of people who count on them.

Our Culture

We value individuality and notice and appreciate the unique contributions of each associate. Our culture is built on a foundation of respect, inclusivity, and a commitment to excellence.

Job Summary

We are seeking a skilled End User Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to end-users, troubleshooting and resolving technical issues, and maintaining accurate records of each reported issue and its resolution.

Key Responsibilities

  • Troubleshooting and Issue Resolution

Identify, diagnose, and resolve basic technical issues reported by end-users, following standard operating procedures and known solutions. This may include problems related to hardware, software, network connectivity, or system configurations.

Documentation and Knowledge Base

Maintain accurate records of each reported issue and its resolution in the ticketing system. Update the knowledge base with new solutions, troubleshooting steps, and frequently asked questions to facilitate self-service options for end-users.

Escalation and Collaboration

Collaborate with Tier 2 support team when issues require advanced technical expertise or further investigation.

Customer Service and Communication

Provide courteous, professional, and timely communication to end-users, ensuring a positive customer experience. Clearly explain technical concepts and steps in non-technical terms, offering guidance and reassurance.

Account and Access Management

Assist end-users with basic account-related tasks such as password resets, account creations, access provisioning, and permissions management, following established security protocols.

Requirements

  • Demonstrate English proficiency, both verbally and written.
  • Possess customer service experience.
  • 2+ years of IT experience providing End User support.
  • Demonstrate basic Active Directory knowledge.
  • Able to multitask and troubleshoot technical issues over the phone.
  • Possess knowledge of MacOS.
  • Possess knowledge of JAMF.

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Health and Safety

We value the health and safety of our associates, their families, and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.



  • Hermosillo, Sonora, México Necodex A tiempo completo

    Implementation SpecialistNecodex is seeking a highly skilled Implementation Specialist to join our team in Colonia Modelo - Hermosillo, Sonora. As an Implementation Specialist, you will play a critical role in supporting the implementation of software for our clients.Key Responsibilities:Collaborate with clients to identify their specific business...


  • Hermosillo, Sonora, México Support Services Group A tiempo completo

    About the RoleWe are seeking a highly skilled and dedicated Customer Support Representative to join our team at Support Services Group Mexico. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key...

  • Sales Support Specialist

    hace 1 semana


    Hermosillo, Sonora, México Fastenal Mexico A tiempo completo

    About the Role:We are seeking a highly motivated and customer-focused Sales Support Specialist to join our team at Fastenal Mexico. As a Sales Support Specialist, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Assist with sales and customer service activities to ensure customer...


  • Hermosillo, Sonora, México NTT DATA North America A tiempo completo

    Job Summary:We are seeking a skilled Desktop Support Specialist to join our team at NTT DATA North America. As a Desktop Support Specialist, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Configure and troubleshoot desktop and notebook computersPerform basic repairs and replacements of desktop and...


  • Hermosillo, Sonora, México Support Services Group A tiempo completo

    About the RoleWe are seeking a highly skilled Workforce Management Specialist to join our team at Support Services Group. As a key member of our operations team, you will play a pivotal role in supporting Workforce Management initiatives and projects.Key ResponsibilitiesProject SupportAssist in planning, coordinating, and executing Workforce Management...


  • Hermosillo, Sonora, México Intugo A tiempo completo

    Job SummaryIntugo is seeking a highly skilled and organized Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for providing exceptional administrative support to our team, ensuring seamless day-to-day operations.Key ResponsibilitiesManage and maintain accurate and up-to-date records and...


  • Hermosillo, Sonora, México Intugo A tiempo completo

    Technical Support RoleWe are seeking a skilled and detail-oriented individual to join our team as a part-time technical support specialist. The ideal candidate will possess strong technical background, including troubleshooting skills, and experience with ticket-based support systems.Key Responsibilities:Provide technical support to customers via phone,...


  • Hermosillo, Sonora, México Intugo A tiempo completo

    About IntugoIntugo is a dynamic and innovative company that values excellence and professionalism in all aspects of our operations.Job SummaryWe are seeking a highly skilled and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our...

  • Legal Support Specialist

    hace 1 semana


    Hermosillo, Sonora, México Intugo A tiempo completo

    **Job Summary**Intugo is seeking a highly organized and detail-oriented Legal Support Specialist to join our team. As a key member of our administrative staff, you will provide exceptional support to our legal team, ensuring the smooth operation of our daily activities.**Key Responsibilities**• Serve as the primary point of contact for clients, providing...


  • Hermosillo, Sonora, México Te Connectivity A tiempo completo

    At Te Connectivity, our Facilities Team plays a vital role in ensuring the smooth operation of our facilities and properties. As a Facilities Support Specialist, you will be responsible for coordinating and administering various aspects of facilities and property management, including office planning, corporate leasing, and real estate coordination.**Key...


  • Hermosillo, Sonora, México Ntt Data, Inc. A tiempo completo

    We are seeking a skilled Desktop Support Specialist to join our team at Ntt Data, Inc. in a field service role. The ideal candidate will have a strong background in Windows operating systems and excellent client service skills.Key Responsibilities:Perform basic configuration of desktop, notebook, and printers.Assist with simple parts replacement and repair...


  • Hermosillo, Sonora, México Support Services Group México A tiempo completo

    Are you looking for a challenging opportunity to work for a rapidly growing company with a strong focus on career development? **Support Services Group México** is a dynamic organization that has experienced significant growth over the past year, with a 400% increase in revenue.**About the Role:**We are seeking a highly skilled Talent Acquisition Specialist...

  • IT Operations Specialist

    hace 1 semana


    Hermosillo, Sonora, México LEONI A tiempo completo

    Job Summary:LEONI is seeking a highly skilled IT Operations Specialist to join our team in Hermosillo, Mexico. As a key member of our IT department, you will be responsible for ensuring the availability and reliability of our IT services.Key Responsibilities:Respond to and resolve technical issues and service requests from end-users in a timely and...


  • Hermosillo, Sonora, México Support Services Group A tiempo completo

    Are you seeking a position where you can contribute positively to both your life and the lives of others? Do you want to be part of a dynamic organization that offers growth opportunities? At Support Services Group, we pride ourselves on promoting from within, with 95% of our leadership positions filled by internal candidates. Here, you will find a role that...

  • IT Operations Specialist

    hace 1 semana


    Hermosillo, Sonora, México Leoni A tiempo completo

    A global manufacturing company, Leoni, is seeking a skilled IT Operations Specialist to join their team. As a key member of the IT department, you will be responsible for ensuring the availability and reliability of IT services.**Key Responsibilities:**• Respond to incoming service requests and resolve issues in a timely and efficient manner• Diagnose...


  • Hermosillo, Sonora, México Support Services Group A tiempo completo

    {"h1": "Junior Security Administrator", "p": "At Support Services Group, we're seeking a skilled Junior Security Administrator to contribute to our team's success. This role will focus on developing and maintaining security policies, ensuring compliance with industry standards, and collaborating with teams to address security questionnaire inquiries. The...


  • Hermosillo, Sonora, México Intugo A tiempo completo

    About IntugoIntugo is a dedicated law firm that represents clients across the USA, providing expert legal services and personalized attention to each client.Job ResponsibilitiesAs an Administrative Support Specialist, you will be responsible for:Compiling, proofreading, and revising drafts of legal documents and reports, ensuring accuracy and adherence to...


  • Hermosillo, Sonora, México Latecoere A tiempo completo

    Job Summary:We are seeking a highly skilled Strategic Procurement Specialist to join our team at Latecoere. As a key member of our procurement team, you will be responsible for managing the process of securing and obtaining components and systems for our production programs.Key Responsibilities:Develop and implement sourcing strategies to support program...


  • Hermosillo, Sonora, México Grupo Estrategia A tiempo completo

    API Specialist RoleWe are seeking a skilled API Specialist to join our Allegro Tech support team.Key Responsibilities:Establish and monitor APIs for client campaignsDevelop and test APIs using various formats (JSON, XML, WEB FORM, etc.)Requirements:Bachelor's degree in Computer Science or related fieldAdvanced English language proficiencyExperience in call...


  • Hermosillo, Sonora, México Dipoledigital A tiempo completo

    About DipoledigitalWe are a dynamic and innovative company that specializes in cloud-based solutions. Our team is passionate about delivering exceptional results and providing top-notch support to our clients.Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible...