Agent-At Your Service

hace 4 semanas

Mexico City Marriott International A tiempo completo
Job Number 24094469
Job Category Rooms & Guest Services Operations
Location The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Customer Service Representative

    hace 1 mes

    Mexico City Careers at VirtualStaffing.com A tiempo completo

    *THIS POSITION IS FOR ALL LATIN AMERICA*Do you have a passion for helping people and a knack for legal matters? If so, you might be the perfect fit for our team. As a Legal Customer Service Representative, you will be the first point of contact for our clients, collecting case information, preparing legal documents, and ensuring excellent service.Please be...

  • Customer Service Representative

    hace 4 semanas

    Mexico City Careers at VirtualStaffing.com A tiempo completo

    *THIS POSITION IS FOR ALL LATIN AMERICA*Do you have a passion for helping people and a knack for legal matters? If so, you might be the perfect fit for our team. As a Legal Customer Service Representative, you will be the first point of contact for our clients, collecting case information, preparing legal documents, and ensuring excellent service.Please be...

  • Service Now

    hace 6 horas

    Mexico City Nuvit Service A tiempo completo

    SERVICE NOWAutomates and optimizes technology service operations. Automate service operations to improve productivity and ofter employees a superior work experienceACTIVITIES * Develop, enchance, operate and maintain an accurate Configuration Management Database* Provide technical services within the ServiceNow ITOM Suite* Build custom probes and patterns to...

  • IT Service Desk Agent

    hace 2 semanas

    Mexico City ScottsMiracle-Gro A tiempo completo

    Here at Scotts Miracle-Gro there is no such thing as a typical day. Our culture is constantly energized by new and exciting growth opportunities and at a rapid pace. Below are details on an open job. If the role interests you and you would like to be considered we encourage you to apply! We are looking for a IT Service Desk Agent I who will join our...

  • IT Service Delivery Manager

    hace 1 día

    Mexico City Nuvit Service A tiempo completo

    IT SERVICE DELIVERY MANAGERA service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPI's and managing budgets.ACTIVITIES* Managing the...

  • Service Desk Agent | Mexico City

    hace 1 mes

    Mexico City Swiss Re A tiempo completo

    Service Desk Agent Swiss Re offers modern work models and attractive workplaces that allow all employees to adapt to changing work preferences and life phases. Our Mexico location is looking to build and grow a workforce to work in conjunction with our colleagues around the world providing support to our customers 24/7! Our Service Desk provides...

  • HR Services Agent

    hace 1 mes

    Mexico City KONE A tiempo completo

    Are you ready to make your next career move to join our team as our HR Services Agent ? Are you customer focused? Are you interested in learning about Human Resources? Would you like to practice English with other cultures? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our HR Services Agent ...

  • People & Communications Agent

    hace 1 mes

    Mexico City KONE A tiempo completo

    Are you ready to make your next career move to join our team as our People & Communications Agent ? Are you customer focused? Are you interested in learning about Human Resources? Would you like to practice English with other cultures? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our People &...

  • People & Communications Agent

    hace 4 semanas

    Mexico City 253 KONE Mexico S.A. de C.V. A tiempo completo

    Are you ready to make your next career move to join our team as our People & Communications Agent ? Are you customer focused? Are you interested in learning about Human Resources? Would you like to practice English with other cultures? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our People &...

  • Intake Specialist

    hace 1 mes

    Mexico City Careers at VirtualStaffing.com A tiempo completo

    *THIS POSITION IS FOR ALL LATIN AMERICA*Do you have a passion for helping people and a knack for legal matters? If so, you might be the perfect fit for our team. As a Legal Intake Specialist, you will be the first point of contact for our clients, collecting case information, preparing legal documents, and ensuring excellent service.Please be advised that...

  • Intake Specialist

    hace 4 semanas

    Mexico City Careers at VirtualStaffing.com A tiempo completo

    *THIS POSITION IS FOR ALL LATIN AMERICA*Do you have a passion for helping people and a knack for legal matters? If so, you might be the perfect fit for our team. As a Legal Intake Specialist, you will be the first point of contact for our clients, collecting case information, preparing legal documents, and ensuring excellent service.Please be advised that...

  • Sr. People

    hace 4 semanas

    Mexico City 253 KONE Mexico S.A. de C.V. A tiempo completo

    Are you ready to make your next career move to join our team as our HR Services Agent ? Are you customer focused? Are you interested in learning about Human Resources? Would you like to practice English with other cultures? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our HR Services Agent ...

  • IT Service Desk Agent

    hace 1 mes

    Mexico City Connectingology A tiempo completo

    As a Service Desk Agent, you will be responsible for providing expert solutions to technology problems reported.The Service Desk Agent is responsible for providing superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Also responsible for maintaining a knowledge-based system of common...

  • IT Service Desk Agent

    hace 4 semanas

    Mexico City Connectingology A tiempo completo

    As a Service Desk Agent, you will be responsible for providing expert solutions to technology problems reported.The Service Desk Agent is responsible for providing superior customer service, accurately logging tickets, and effectively transitioning and escalating unresolved problems. Also responsible for maintaining a knowledge-based system of common...

  • Service Now

    hace 1 mes

    Mexico Nuvit Service A tiempo completo

    SERVICE NOW Automates and optimizes technology service operations. Automate service operations to improve productivity and ofter employees a superior work experience ACTIVITIES * Develop, enchance, operate and maintain an accurate Configuration Management Database * Provide technical services within the ServiceNow ITOM Suite * Build custom probes...

  • Service Now

    hace 2 semanas

    Mexico Nuvit Service A tiempo completo

    SERVICE NOW Automates and optimizes technology service operations. Automate service operations to improve productivity and ofter employees a superior work experience ACTIVITIES * Develop, enchance, operate and maintain an accurate Configuration Management Database * Provide technical services within the ServiceNow ITOM Suite * Build custom probes...

  • Job: Customer Support Agent – Mexico

    hace 1 mes

    Mexico City Stingray A tiempo completo

    Department Customer Service Location Mexico City At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment? Our Mexico team is currently looking for a Customer Support  Agent to provide...

  • Job: Customer Support Agent – Mexico

    hace 4 semanas

    Mexico City Stingray A tiempo completo

    Department Customer Service Location Mexico City At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment? Our Mexico team is currently looking for a Customer Support  Agent to provide...

  • Front Desk Agent

    hace 3 meses

    Mexico City Hilton Mexico City Reforma A tiempo completo

    DescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Service Management

    hace 1 semana

    Mexico City HSBC A tiempo completo

    If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies...