People & Communications Agent
hace 5 meses
Are you ready to make your next career move to join our team as our People & Communications Agent ?
Are you customer focused? Are you interested in learning about Human Resources? Would you like to practice English with other cultures?If you answered a resounding YES to these questions, then we have an amazing opportunity for you
As our People & Communications Agent you will be responsible for guiding our employees to execute their transactions related to operational processes within HR area as well as answering their doubts and questions. You will ensure process compliance and controls are applied to each transaction. The People & Communications Agent analyzes transaction requests provided by the units and contacts the right stakeholders in the unit for additional information, documentation or approval required to complete transactions.
Our People & Communications Agent executes transactions that are part of KONE HR Operations processes. Ensures process compliance and controls are applied to each transaction. Analyses transaction requests provided by the units and contacts the right stakeholders in the unit for additional information, documentation or approval required to complete the transaction.
Responsibilities and key activities:
Processes a transaction request, resolves a process related inquiry or provides user support for HR tools by giving phone support or solving tickets. Minimizes work for other tiers when routing requests throughout the process by:
Sending a sub-request for other teams within HR Services and following-up on their completion to continue the process Validating all possible documentation before asking clarification from the requestor Identifying the right contact in the HR teams for additional help, review or approval steps per the existing guidelines Clearly communicating which process steps are required from the HR team side Provide excellent customer service support while educating customers regarding use of self service, and other tools. Secures that every request is being logged into a case management tool to track volumes, SLAs etc. Maintains knowledge base as requested by Process Specialist, HE Team Works per guidelines and instructions to meet set SLAs and quality targets Maintain reminders and notifications to the HR Team, Employees or Managers as specified in the working instructions Notifies Process Specialist, HR Services in case of process compliance or control issues or incomplete documentation. Respects controls, process compliance and segregation of duties at every step of the transaction processing. Executes quality checks at various stages of the process and keeps the quality statistics reporting up to date Reports time and other process performance data daily as required / Daily reconciliation and corrective actions if needed Support process improvements and harmonization activities Other projects/tasks as allocated by Process Manager/Team Leader. Supports local administration and maintains employee files and information. Participation in team meetings, process analysis and improvement actionsMinimum requirements:
Bachelor's degree in Psychology, Business Administration or other relevant field. 2 years of experience in HR activities Advanced English skills are mandatory (they support U.S employees and managers) Customer service mindsetCome share your passion and energy to make a positive impact at KONE for our customers and your
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