Customer Business Support Specialist

hace 1 mes

Ciudad de México SAP A tiempo completo

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

EXPECTATIONS AND TASKS

Strategic Objectives:

  • Ensure Premium Engagement program guideline adherence (including structure and pricing).
  • Works closely with Premium Engagement Delivery team to ensure the scope of the

engagement is customer ready in a timely manner, accurate and consumable by the customer from a

business/technical perspective as well as from a resource and budget perspective.

  • Educate customers buying center on Premium Engagement contracts and contracting procedures.
  • Leads all customer contracting and negotiations.
  • Resolves conflicts in the internal contractual, business and legal process.
  • Work with sales and delivery to develop value-based business cases and proposals.
  • Assist with a variety of special projects targeting the construction of foundation segments for evolving pilot programs.
  • Act as trusted advisor to sales and delivery
  • Guide team in creation of overall theme and competitive differentiation.
  • Provides additional thought leadership and an ability to clearly articulate how SAP Premium

Engagement offerings complement all SAP and 3rd party offerings.

  • Provides a consultative technical advisor approach.
  • Educates prospects and SAP Field as needed on Premium Engagement support offerings.
  • Uses their knowledge of SAP solutions and maintenance offerings to provide collaborative leadership within the virtual account team in support of sales plan execution.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor equivalent: minimum requirement
  • Master equivalent: optional
  • 5+ years of experience in enterprise software, service or maintenance sales or delivery
  • Excellent presentation and communication skills
  • 5+ years of experience in contracting and contract negotiation
  • Consistent demonstrated history of successful customer focus support either through direct engagement in sales process or in a support role from delivery
  • Possess strong sense of teamwork, integrity, self-motivation, positive attitude and creativity
  • Able to rapidly absorb new facts and techniques
  • Motivated to exceed the needs of customers despite internal and external obstacles

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: *******@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 388778 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Job Segment: ERP, Cloud, SAP, Sales Operations, Database, Technology, Sales

  • Admin and Customer Support Specialist

    hace 4 semanas

    Ciudad de México Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...

  • Business Development Specialist

    hace 1 semana

    Ciudad de México FreeBalance A tiempo completo

    As a Business Development Specialist at FreeBalance you will be responsible for identifying, managing and expanding new business opportunities in the Government Resource Planning (GRP) market. The Business Development Specialist will be expected to increase the FreeBalance sales pipeline and is accountable for gathering and analyzing GRP market data. This...

  • Customer Support Specialist

    hace 7 días

    México ABB A tiempo completo

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Sales Support Specialist

    hace 1 semana

    México ABB A tiempo completo

    **Sales Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Remote - Customer Support Specialist

    hace 1 semana

    Ciudad de México Gordian Staffing A tiempo completo

    **Description**: **Gordian Staffing, A New Way of HR** We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets. **Our...

  • Business Development Specialist

    hace 2 semanas

    Tlajomulco de Zúñiga, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Business Development Specialist you will support proactive business development aligned with the Motion's strategy in Mexico for increase attention and focus. You will provide business support, including expertise in products, applications,...

  • Business Development Specialist

    hace 4 días

    Ciudad de México, Ciudad de México ABB A tiempo completo

    Business Development Specialist - Motion ProjectsTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Business Development Specialist

    hace 2 semanas

    Tlajomulco de Zúñiga, México myGwork - LGBTQ+ Business Community A tiempo completo

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. As a Business Development Specialist you will support proactive business development aligned with the Motion's strategy in Mexico for increase attention and focus. You will provide business support, including expertise in products, applications,...

  • Business Development Specialist

    hace 6 días

    Ciudad de México ABB Schweiz AG A tiempo completo

    Business Development Specialist - Motion Projects Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Customer Care Specialist

    hace 4 semanas

    México Kerry A tiempo completo

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Sales Support Specialist

    hace 5 días

    Ciudad de México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Master Data Specialist

    hace 1 semana

    Ciudad de México ABB A tiempo completo

    **Master Data Specialist - Sales Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Customer Support Specialist

    hace 4 semanas

    México MedTrainer A tiempo completo

    **Company Description** MedTrainer is an innovator in the healthcare industry, changing the landscape of technology offers with the Medtrainer Platform Solution comprised of our proprietary Learning Management System (LMS), our core focus on Compliance Training as well our Managed Services offering in Credentialing and Compliance Management. **Profile...

  • Customer Support Representative

    hace 3 días

    Ciudad de México Trykeep A tiempo completo

    At Keep, we embarked on a mission started by a powerful question: Why hasn't the banking experience caught up with the rapid pace of technology? This continues to fuel our passion for reshaping the Canadian fintech landscape. We provide businesses with a comprehensive suite of cross-border banking services, offering everything from credit cards to...

  • Customer Service Specialist

    hace 4 semanas

    Ciudad de México ABB A tiempo completo

    **Customer Service Specialist - Senior**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Product Support Specialist

    hace 4 semanas

    Ciudad de México Panduit A tiempo completo

    At Panduit, Our People Make the Difference. Our diverse life experiences and perspectives fuel innovation as we explore without limits and Think Differently to help our customers better connect with those they serve. We are committed to making a positive impact on the world: Employee volunteerism and outreach projects help us connect and give back to the...

  • Sales Order Support Specialist

    hace 7 días

    México Bastian Solutions A tiempo completo

    Sales Order Support Specialist **Full-time/Part-time** Full-time **FLSA** Exempt **Alternate Locations** Nicolas Zapata 1140, San Luis Potosí, MEX-SLP 78250 **Job Overview** The Sales Order Support Specialist will have a pivotal role in ensuring smooth operations for US Teams while working remotely from Mexico. Responsibilities encompass a range of...

  • Business Support Specialist

    hace 4 semanas

    Ciudad de México WTW A tiempo completo

    **The Role** - To provide full administrative support to the Global ODD Team, including diary management for Global Head and rest of team, travel arrangements, expense management, drafting and sending internal and external documents, to confidently deal with telephone calls, enquiries and other administrative related matters as requested - Demonstrating...

  • Business Development Specialist

    hace 4 semanas

    Ciudad de México Page Personnel A tiempo completo

    Alimentos - Business Development Specialist **Sobre nuestro cliente**: Business Development Specialist is an inside sales professional who converts marketing qualified leads (MQLs) into sales qualified leads (SQLs) and sales opportunities, driving new revenue growth from new customers **Descripción**: - The focus of the role (80%) is to source new sales...

  • Customer Service Specialist

    hace 2 semanas

    Ciudad de México OXIO A tiempo completo

    OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly...