Customer Service Specialist

hace 2 semanas


Ciudad de México OXIO A tiempo completo

OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.

As a Customer Support, you will be responsible for providing support to end-users and clients on BrandVNO products and issues. Work with users and colleagues to define technical problems, determine the solution, and assist in implementing the fix.

This role is fully autonomous to support end-users from an education needs perspective to guide them when issues arise, providing excellent customer service using your skills and knowledge through tickets in Zendesk, Chat Bot and phone calls.

Additionally, in this role you will work closely with our L2 Support team and support escalating any troubleshooting issues that require further investigation.

Key Responsibilities:
  • Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
  • Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
  • Conduct basic analysis and research as well as workflow management
  • Support an expansive array of products and services
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the business reputation and safeguarding OXIO, its clients and assets
Key Qualifications:
  • 3-4 years of Customer support experience, ideally working for fast paced industries
  • Experience using CRM tools and building the best end-user experience
  • Written and verbal fluency in Spanish and English, Portuguese is a bonus
  • Strong knowledge of Customer Service call center environments
  • Always thinking "What happens if this fails?"
  • Strong time management, organization, analytical and problem-solving skills
  • Ability to work in a fast-paced environment
  • Autonomous in project deliveryStrong leadership, communication and empathy
  • Continuous learning mindset
  • Self-motivated
  • Ability to work as a team-player
  • Ability to understand the business and propose improvements & novel solutions
What We Offer:
  • Competitive salary and stock option incentive program
  • Company paid healthcare
  • Flexible work arrangements
  • Company sponsored team-lunches and company retreats
  • International organization that enables you to work across boundaries, travel to different locations, and enjoy the dynamics of a rapidly growing startup
  • A diverse and inclusive team
  • We welcome applicants from all backgrounds to apply regardless of race, ethnicity, age, disability status or other defining characteristics.
#J-18808-Ljbffr

  • Ciudad de México MultiLatin Background Screening A tiempo completo

    ¡Somos la empresa líder en Background Screening con presencia a nível internacional! **CUSTOMER SERVICE SPECIALIST** **URGENTE** **Funciones a realizar**: - Mejorar la relación de cada cliente con los servicios brindados - Soporte al cliente con consultas técnicas y procesos comerciales - Resolución eficaz de problemas - Documentar los pasos de...


  • Ciudad de México ABB A tiempo completo

    **Customer Service Specialist - Senior**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations....

  • Customer Service

    hace 7 días


    Ciudad de México Human Quality A tiempo completo

    Important and prestigious company requires Customer Service Customer retention and advice to understand their needs and align products and services United States customer service Experience in call center or customer service via telephone, Minimum 2 years experience From high school completed Advanced oral and written English between b2 and c2. Hours...


  • México Freudenberg Group A tiempo completo

    Empowering people, creating technology. **Responsibilities**: The Customer Service Specialist is responsible for interacting with customers on behalf of the company to provide information and respond to inquiries regarding new orders, existing orders, product support, and complaints. Qualifications: The Customer Service Specialist is responsible for...


  • México DY AUTO MEXICO A tiempo completo

    Se busca Customer Serivce Specialist encargado de la relacion con clientes, aclaraciones, dudas y seguimiento y solucion de problemas, contacto con clientes de USA y otros con habla en Ingles por lo tanto se requiere de buen nível conversacional. persona proactiva y autosuficiente para realizar su trabajo con enfoque a objetivos. Preferente experiência...

  • Customer Care Specialist

    hace 4 semanas


    México Kerry A tiempo completo

    **About Kerry**: - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...


  • Ciudad de México Hustler Marketing A tiempo completo

    **Company Introduction**: - FATJOE is a leading company founded in 2012, renowned for being one of the world's largest providers of outsourced Link Building, SEO Services, Content Creation, Design, and Video services. With a global reach, we collaborate with over 5,000 agencies worldwide on link building and content marketing campaigns. Our commitment to...


  • Ciudad de México Rarible, Inc. A tiempo completo

    Interested in building Web 3 with us? The next few years in crypto, NFTs, and Web3 belong to builders and believers — not short-term speculators. At Rarible, we believe that Web 3 will spread only when teams create excellent infrastructure, fill gaps, and provide solutions that benefit communities and create a better internet for everyone. If this...


  • México ABB A tiempo completo

    **Customer Support Specialist**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • Customer Service Agent

    hace 4 semanas


    Ciudad de México GLOBAL CONSULTS RECRUITMENT A tiempo completo

    **Requisitos**: - Inglés avanzado (Indispensable) - Experiência de al menos 6 meses como Customer Service - Bachillerato concluido **Beneficios** - Atractivo sueldo base + comisiones (Sin tope) - Vales de despensa - Seguro de gastos médicos mayores - Seguro dental - Seguro Visual - Descuentos en gimnasios - Bono por desempeño **Horario**: Lunes a...

  • Customer Service Agent

    hace 4 semanas


    Ciudad de México TRANSPORTES DE CARGA GRUPO MYM A tiempo completo

    Empresa de Transporte se encuentra en búsqueda de personal para el área de customer service. **Requisitos**: *Lic, en Negocios Internacionales, comercio o a fin *Nível avanzado de ingles conversacional (se realizara entrevista en ingles) *Conocimiento en área de logística/transporte *Experiência en customer service de 1 año en...

  • Customer Service

    hace 4 semanas


    México Trabaja en Intugo A tiempo completo

    **Customer service on site.** **Requires**: 6 MONTHS CUSTOMER SERVICE EXPERIENCE REQUIRED EXCELLENT ENGLISH COMMUNICATION SKILLS ARE A MUST **Activities**: *HANDLE INBOUND/OUTBOUND CALLS AND ADDRESS CUSTOMER CONCERNS AND INQUIRIES - ADDRESS CUSTOMER COMPLAINTS AND PROVIDE APPROPRIATE SOLUTIONS - EDUCATE CUSTOMERS ON THE PRODUCT AND SERVICES OFFERED BY THE...

  • Customer Service Agent

    hace 4 semanas


    Ciudad de México Intugo A tiempo completo

    **International company looking for talent to join our team!** **PROFILE** - 1 - 2 years Contact Center experience is preferred, but not required - High school diploma or GED is required. - Must have basic computer skills. Microsoft Office knowledge is a plus. - Excellent customer service skills in both written and verbal communication is essential. Must be...

  • Customer Service Agent

    hace 4 semanas


    Ciudad Universitaria, México The Globla Family Support Foundation A tiempo completo

    **Customer Service Agent - Regional Branch** The Global Family Support Foundation is a U.S.based nonprofit organization and is looking for a highly motivated & self-driven Customer Service Agent to join our sales team. A Customer Service Here at our Foundation, we offer a clear path for career growth and leadership opportunities and uncapped commissions...

  • Customer Service

    hace 4 semanas


    México MTA Automotive A tiempo completo

    MTA Automotive Italian company requests for its plant located in Querétaro, México: **Customer Services** Responsibility: - Improve the effectiveness of customer service and facilitate organic growth; - Take responsibility for customer problems and follow up on their resolution; - Develop standard work procedures, adapting them to each customer; -...


  • Ciudad de México Marken A tiempo completo

    Description Title: Customer Service Associate Job Purpose: To provide an enhanced level of customer services and operational support. The Customer Service Associate will deal with shipment specific and other service-related issues. Main Duties and Responsibilities: Monitor all shipments on a daily basis to ensure that shipments are...

  • Customer Service

    hace 1 día


    México OCAST HOLDINGS A tiempo completo

    **CUSTOMER SERVICE** Ocast Holdings, comprometida con el servicio de alta calidad al turismo, te invita a formar parte del equipo de Programación como CUSTOMER SERVICE Te encargaras de satisfacer las necesidades de los clientes, resolver sus problemas y representar positivamente la marca en todas las interacciones **Requisitos**: - Ingles...

  • Customer Service

    hace 4 semanas


    Ciudad de México CM Global Trade A tiempo completo

    **CUSTOMER SERVICE** **Sueldo: $10,000 Mensual** - **Contratación**:Permanente Contratacion URGENTE Buscamos una persona con ganas de aprender, comprometida, honesta, leal y con ganas de pertenecer a una compañía de logística internacional - **Horario**:Tiempo completo - **Espacio de trabajo**:Hibrido **Descripcion de la Empresa**: CM Global Trade...

  • Customer Service

    hace 1 semana


    Ciudad de México DC Mayorista A tiempo completo

    Somos una empresa mayorista dedica a distribuir teconologia y productos de oficina **Customer service - Atención al cliente** Ofrecemos - sueldo base mensual $7,000 + bonos - Prestaciones de ley desde el primer día - Contrato directo con la empresa - Cotización al 100% Funciones: - Atención a clientes - Facturación - Seguimiento a clientes -...

  • Customer Service

    hace 4 semanas


    Ciudad Juarez, México SAGE AUTOMOTIVE INTERIOR A tiempo completo

    **SAGE AUTOMOTIVE INTERIOR** **Solicita**: **CUSTOMER SERVICE** **Descripción y Requisitos** **Objective**: Keep daily communication and coordination of shipments with customers and or their carriers, domestic or international to guarantee an excellent customer service and having internal communication with stakeholders including production plants to...